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Cancun

“CARLOS is the best!!!”

Hard Rock Cafe Cancun
Ranked #120 of 1,328 Restaurants in Cancun
Certificate of Excellence
Price range: $5 - $30
More restaurant details
Restaurant details
Good for: Large groups, Families with children, Bar scene
Dining options: Lunch, Breakfast, Late Night, Dinner, Delivery, Reservations
Description: Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Reviewed 5 weeks ago

Great night! Great service!! Carlos is smoking hot! Shrimp Caesar was amazing! We got blow up balloon hats! True Hard Rock style Mexican style!!!

Date of visit: January 2020
Thank DanielleS1429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juancarloscastanonc, Gerente at Hard Rock Cafe Cancun, responded to this reviewResponded 4 weeks ago

we are glad to read that you had a great time with us, this amazing review give us some perspective with our international clients. These comments are the foundation of our daily basis work, and also helps us improve in our service. We create authentic experiences that rock!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 - 19 of 3,090 reviews

Reviewed 5 weeks ago via mobile

The best place in Cancun to get really flavour food and have awesome mood! This was awesome time having dinner and mainly thanks to our dear amiga SHANTHELLE!

I wish all the people on the word who takes care of travelling guests made This kind of serve level. Not less!

Bravo!

Date of visit: January 2020
Thank DM4266a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juancarloscastanonc, Gerente at Hard Rock Cafe Cancun, responded to this reviewResponded 4 weeks ago

We are pleased to know that your dinner with us was to your liking. We want to thank you for telling us about your experience, as well as knowing that you enjoy, with the help of our waiter and staff in general. We hope to be able to count on your company very soon and offer you the service you deserve Thank you for your visit, we wish you an excellent day. We create authentic experiences that rock!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Luis Castro is simply the best server! He was very friendly, professional and provided good suggestions from the menu! My son was celebrating his birthday and Luis surprised us with the entire cafe singing and clapping! The memory will last forever!

Thank griffing253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juancarloscastanonc, Gerente at Hard Rock Cafe Cancun, responded to this reviewResponded 4 weeks ago

We thank you for taking a little of your time and leave us a comment. We are pleased to know that you enjoy the food we have to offer, as well as the attention and service provided by our staff. We hope to see you soon and continue to offer you the quality service you deserve. Thank you for your visit, we wish you an excellent day. We create authentic experiences that rock!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Luis Castro And his team were on point the entire night! My glass was never empty and anything I was was done using or eating was gone In moments. He made my birthday incredible.

Date of visit: January 2020
Thank 625geraldg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juancarloscastanonc, Gerente at Hard Rock Cafe Cancun, responded to this reviewResponded 4 weeks ago

We are pleased to know that your dinner with us was to your liking. We want to thank you for telling us about your experience, as well as knowing that you enjoy your birthday party with us, with the help of our waiter and staff in general. We hope to be able to count on your company very soon and offer you the service you deserve Thank you for your visit, we wish you an excellent day. We create authentic experiences that rock!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Great food. Carlos was an amazing waiter. Food was fast and accurate and tasty.

Great time and great fun.

Date of visit: January 2020
Thank Darrelljlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juancarloscastanonc, Gerente at Hard Rock Cafe Cancun, responded to this reviewResponded 4 weeks ago

Thanks you so much for allowing us to host such special occasion for you and your family. We hope to see you again real soon to deliver another great experience. We create authentic experiences that rock!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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