The day before I arrived I asked Julio if we can arrive at 1:00 pm instead of 3:00 pm. He agreed. The day of I received an inbox from Julio saying that he was there and waiting for my party to arrive. (This was around 1:15) My party and I arrived at 1:45 pm. When we tried to go to our room we were stopped and told that the room wasn't ready yet. After going back and forth with the cleaning lady about our check-in time she agreed to let us drop our bags off and wait by the pool. It was literally 2:00 pm and the room was TRASHED. The room was not finished being cleaned until 4:45pm. On top of that AFTER the cleaning ladies had left we noticed a ton of red ants around the sink. I'm just going to list everything that was long to prevent this from becoming a three-page review post.
-ant problem (some in bed)
-no shower curtain in bathroom #3
-no water pressure in bathroom #1
-the AC in room #1 leaked water all over my luggage and outdated
-we had a hard time unlocking and locking our door security had to help us every time (Normally took 3-5mins coming and going + however long it took waiting for secuirty) this resulted in two MISSED ubers.
This was our first time out of the country and this place left a bad taste in our mouth. The pictures look amazing, but it's a total different story in person. I will add the photos and videos
Love the place.. I will be back they have restaurant close by walking distance... only if they had there own pick up spot because drivers couldn't not find us..lol