This was our 3rd time doing this tour. The first two times were excellent with Luis. This time not the case.The only reason I gave it an "average" rather than "poor" was because of the scenery.
Our guide Israel was training Leez (a new hire) so we were not given the expertise we had paid for. The tour company should have put an additional guide with the group. In the lagoon, we only saw a few larger fish, did'nt go all the way to the reef, and Issi dove only a few times. At the cenote, he encouraged people to jump, maybe so they could get more pictures. They spend more time taking good pictures (every person was required) than the actual diving. Then they sold the pictures at the end. At the buffet, get your chicken because it goes quick! No seconds.
There are many more (ex. Xaret Park) better options (same price).