I visit Veracruz often but my first experience with this hotel. And, for the most part, a good experience.
My room was one of their king rooms in the new section. Basic furniture but all very clean and well maintained. The advertised balcony is really just a small area with enough room to step out. TV was good but I don't like the remote being attached to the nightstand since I wanted to use it in other parts of the room. The room had a safe but useless since it would not open.
If you need internet access , as I do, you might want to look elsewhere. When it works, it is ok. But after many attempts to repair it, I could never be sure I would have it available. To their credit they tried but that was only after a rude encounter with a desk clerk.
Having mentioned the desk clerk who was rude and only wanted to argue with me about the internet, I hasten to add that the other staff members were excellent and some of the most helpful I have encountered anywhere. And they seemed to be really proud of their little hotel. Many names I don't know but I will mention one I do know, Joel. He was outstanding. Seems to do a bit of everything. He carried my luggage, waited on me in the restaurant and I also saw him cleaning. Really an excellent, enthusiastic employee.
It is interesting that the staff was so good considering the manager would never speak to me and really would try to hide when I approached the desk and he was there. Forutunately, his staff is much better than the boss.
I would recommend the hotel. Just be aware of the internet situation. The location is superb.
- Official Description (provided by the hotel):
- The Oriente Hotel & Suites is located in the Historical Center of Veracruz and next to the city's main square buildings.This hotel is part of the city's history, and is one of the best options to stay if you are looking to know Veracruz' people and traditions. ... more less
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