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Reviewed October 2, 2017 via mobile

Stayed at this hotel for 13 nights on a business trip and was pleased with all aspects of my stay . Friendly helpful staff at reception , rooms a good size , complimentary toiletries provided , nice breakfast buffet and excellent room service . I would certainly book here for future visits .

Stayed: September 2017, traveled on business
Thank williebafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel P, Gerente at Fiesta Inn Veracruz Boca del Rio, responded to this reviewResponded October 10, 2017

Dear Mr. Willie,

Thank you for your visit and we will be waiting for you!

Regards from all the hotel staff!

Emmanuel Palomares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2017 via mobile

The hotel is nice, the rooms are old, have a nice pool, the restaurant menu doesn’t have variety but the breakfast buffet it’s really good.
All the staff is very kind and helpful, the hotel have a bank machine inside.

Stayed: September 2017, traveled on business
Thank Esteban V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmanuel P, Gerente at Fiesta Inn Veracruz Boca del Rio, responded to this reviewResponded October 10, 2017

Dear Esteban,

We appreciate your comments and visit, glad to know you´ve had a good experience overall and we hope to see you soon in the future!

Regards!

Emmanuel Palomares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017

Nothing is perfect and leave your complaining behind you while at a resort. Eat drink, swim and get a tan, This hotel has nice rooms and the buffet isnt bad at all. The bar by the pool is fun and they have music and activities

Room Tip: ask for a room with a view, i like the 1rst floor
  • Stayed: August 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Antonio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 9, 2017

Dear Antonio P.,

Appreciate your feedback and we are looking forward to see you soon in the future.

Regards!

Emmanuel Palomares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017

It is a great place to stay. Great service. Hotel personnel with a great service attitude. It has a very good location and is really easy to get a taxi. We were on a family vacation (8 adults) and we really enjoy our stay

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank adelaeugeniar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 26, 2017

Dear Adela,

We appreciate your comments and we are glad to read that you had a wonderful time with your family in our hotel, we hope to see you soon here in Veracruz.

Best Regards from all the staff of Fiesta Inn!

Emmanuel Palomares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2017

Very bad attitude of the front desk girls. You must treat them with great care to be assigned a suitable room, they are very dull in their treatment. Las habitaciones son muy limpias, la ubicación excelente, el restaurante muy bien en desayunos, estacionamiento adecuado. Gimnasio un poco abandonado, AA apagado y sin control remoto para la televisión

  • Stayed: May 2017, traveled with friends
    • Value
    • Location
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    • Service
1  Thank Tio_Gomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded May 12, 2017
Google Translation

Estimado Tio_Gomez,

Gracias por sus comentarios y desde luego tomaremos muy en cuenta lo que nos indica en relación al trato y servicio de nuestro equipo en front; ojalá tenga la oportunidad de visitarnos próximamente y mejorar esta percepción de servicio que se llevó de nosotros.

Saludos cordiales.

Emmanuel Palomares
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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