I recently stayed at this hotel for three nights over Easter. San Cristobal was packed, and a booking at an other hotel was cancelled at the last minute, but the owners of this hotel found a room for my friend and I at their sister hotel, and then moved us here the next day, which we really appreciated. The hotel is pretty inside - yes the rooms are quite simple (we were in the 'economical' section), but it is clean, quiet and with comfy beds, so all you need really. We did have a problem at check-out - I had left my wallet in the room, and when we realised and returned three hours later, it was gone. After speaking to a couple of staff it then turned up - all my cards were there, but the money had gone. I was quite upset, but I spoke to a member of staff in the sister hotel, and they couldn't have been more helpful - they asked me what happened, and got my bank details from me, and put the money into my bank account a couple of days later. I was really impressed with this service - it is common for money to go missing in hotels anywhere in the world, but you don't normally find a hotel which is prepared to check the security cameras and return your money to you to ensure that you don't have a ruined holiday. I would return to this hotel, or to this sister one, Hotel Catedral.
- Also Known As:
- Hotel D'Monica San Cristobal De Las Casas, Mexico - Chiapas