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“Overpriced and Underwhelming”

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Sombra del Agua Hotel San Cristobal
Certificate of Excellence
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Overpriced and Underwhelming”
1 of 5 bubbles Reviewed December 30, 2012

Pros: Good location, comfortable bed and pillows

Cons: Extremely noisy, no hot water, ridiculously overpriced, unhelpful staff, small rooms,
slow internet

This hotel is possibly the worst option I could ever imagine. We arrived in the city late, and most other hotels were booked so we decided to spend the extra money and stay here for the night.

Big mistake. Upon hearing the price tag of the room, we thought we were in for a treat but instead it was closer to a nightmare. The room was so small that there was hardly enough room to walk on either side, and the first thing we were greated with, after a long day of travel, was an ice cold shower. It proceeded to get worse; we went to bed at 02:00 am and the staff decided this would be a great time to do some maintenance in the courtyard. For the entire night all we could hear was the staff talking loudy and some sort of mechanical noise (pump?).

Overall I would say only go here if you absolutley have to. San Cristobal is filled with many charming options so don't settle on a poorly run expensive option like this.

Room Tip: Don't stay here
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BlairMacKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sombra del Agua Hotel San Cristobal, responded to this review, January 22, 2013
Dear BlairMacKay,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again. Hope to see you soon.

Sincerely,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

282 reviews from our community

Traveler rating
    108
    100
    46
    14
    14
See reviews for
83
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Binningen, Switzerland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

PRO
* great breakfast buffet
* 1000 pesos/night/double room (incl. breakfast)
* good location
* incl. parking (2 min walk away)

CONTRA
* A small window glass was missing
* There was some dirt in the room (they cleaned it right away)

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m_hofi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 16, 2012

This hotel is beautiful colonial style just a block from the central square. Room was a bit small (two double beds), but bathroom was nice size with large walk-in shower. My main complaint was noise. With no air conditioning (as climate is much more pleasant), if we had windows open, we could hear people walking in open corridors. Not sure if it would help to have windows open to street instead. We were there just before a fiesta weekend, so we could hear fireworks and music rather late into the evening. The city was busy with lots to do within walking distance (don't miss Palenque Rojo show). Two main streets were blocked off for craft market and vendors. This is a great place to shop! We had breakfast in the hotel--a wonderful array of foods to please everyone.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mehkelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 1, 2012

Beautiful hotel, great location. They can aslo arrange a tour in the canyon if you ask them.
The fitness center was closed when I was there but you can have access to another one.
Great Hotel!!!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aruntazieff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
77 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed April 27, 2012

When we entered this hotel, it reminded us a hotel for one hundred years ago. Like hotels I watched in the movies like Zoro when I was a Child. The building itself is looking very nice and historic and the decoration was matching the building. There is a problem that they did not bring enough comfort level to historical aspect of Hotel.First they offered us a room at the ground floor. It was dark and humid. Then we changed to a room in the first floor. There was no A/C in the hotel and just a portable Chauffage. The bathroom was big but the window of bathroom opened to corridor which brought down the level of privacy. The door, windows and walls were not sound proof and if you are sensitive, you would have got some problem. TV programs were ok and plenty. Breakfast was limited and breakfast hall was very cold on early morning. The staff do not speak English but not a big problem. Sometimes the restaurant waiters for attracting customers in, playing musical organs at the entrance hall in the evening which would increase noise level.

Room Tip: Rooms on the upper floor are bigger and with sun light.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citoyen-du-universe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitchurch, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed April 25, 2012

A lot to like about this hotel and, for me, a very welcome change from the identikit that too many Holiday Inns are with no individual character. This place has character in abundance and is in a great location of a lovely little town. However, the staff seemed not to speak sufficient English for an International hotel and seemed unable to fulfil simple requests. The rooms were also quite spartan and my room did not have wifi reception (as advertised). All in all, though, a lovely little hotel but don't go expecting a Holiday Inn experience.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sebbouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sombra del Agua Hotel San Cristobal, responded to this review, June 7, 2012
Dear hkjourneyman,

Thank you for your feedback. We are pleased you liked the location of our hotel as well as our decor. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you had problems with the Wi-Fi in your room. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
101 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 26, 2012

Holiday In? - It was unexpected, historic building, small hotel, big and comfortable room, very good location.

Room Tip: ask for not noisy room, their are some.
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoresh_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sombra del Agua Hotel San Cristobal

Property: Sombra del Agua Hotel San Cristobal
Address: Calle 1ro. de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico (Formerly Holiday Inn San Cristobal - Espanol)
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 72 Hotels in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sombra del Agua Hotel San Cristobal 3.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn San Cristobal De Las Casas
San Cristobal De Las Casas Holiday Inn
Sombra Del Agua Hotel San Cristobal San Cristobal De Las Casas, Mexico - Chiapas

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