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“Great for its atmosphere”

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Hacienda Don Juan Hotel
Certificate of Excellence
Rotterdam, The Netherlands
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great for its atmosphere”
4 of 5 bubbles Reviewed March 10, 2013

Yes it is outside of the centre (but we had our own car) and yes the bathroom is a bit weird, but there is hot water and it is clean, but the most important is the atmosphere, youfeel like you landed in some western movie decor. Plus it has clear signs to it from the main roads.

Room Tip: We had 14, you are probably better of with the higher numbers
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rvdederde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    90
    33
    10
    4
    7
See reviews for
38
55
5
3
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Sydney, Australia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed March 5, 2013

We had our credit card overcharged by this establishment. I would be very careful about providing credit card details to them.

The location is poor. I reccomend staying in the center of town.

That said, the beds are very comfortable.

Room Tip: Only certain rooms have fireplaces - request a room with a fireplace.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed February 7, 2013

When we arrived to the hotel we where impressed from the hotel romantic look and the beautiful rooms which were very well decorated but we had several issues that made our stay unpleasant :
1. The room was not very clean. There were hair balls on the floor and the shower place looked quite dirty.
2. When we arrived to our room it was freezing and we asked the reception guy to turn up the heat (they had a fire place). He said that he can't start it due to fire security problem. But when we came to him on our third night and said that we can't stay in those freezing conditions, he started the heat in the room and asked for extra charge!!!
3. On our second night there were no hot water in the shower. When we complained about it they didn't believed us and told us we didn't wait enough time for the water to arrive to the top. After 10 minutes they called and told us the hot water were finished and that we need to wait another 15 minutes until it will warm up again (After 15 minutes the water were still cold).
4. The hotel located about 10 minutes ride from the city center, there were no restaurant in the area and there was no breakfast service in the hotel. The taxi cost 25-35 pesos per ride.

Room Tip: Ask for the double bed rooms otherwise you will find out that the sink is inside the sower place.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agartal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roatan, Honduras
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 22, 2013

After reading the TA reviews I booked this hotel as I really like the idea of coming back to cozy dinner in front of the fireplace after a day out touring. However the restaurant was closed due to remodelling so there was no possibility to get any kind of food or drink service at the hotel. The hotel is located on a (heavily trafficed) main road in the industrial outskirts of San Cristobal (as noted in other reviews a 20 minute taxi ride from the centre). The surrounds are warehouses, factories, autoshops and the like with no ammenities such as cafe or restaurant. The 20 minute taxi ride becomes much more of an inconvenience when it is necessary for every meal or cup of tea. Also I found the room very noisy. I had room 14 which is over reception and has windows facing the entrance. The was traffice on the road all night. There was loud TV noise (also all night) coming from somewhere in the hotel and very loud snoring from next door so I guess the rooms are not very soundproof.
Yes the gardens are very nice. I didnt get much of a feel for the western vibe and decor appreciated by other reviewers as the restaurant, lounge etc were all closed due to the renovations. My bedroom was large and very clean. King size bed was comfortable with warm blankets. Free wifi reasonably fast and was always available. I was there in January and the rooms were cold so the wood burning stove was very nice. There is a 30 peso charge for each (small) bucket of firewood - 1 bucket lasts approx 1 hour.
Overall I wish that I had chosen a hotel in the centre of town. I don´t think it could have been more noisy and certainly would have been more convenient. My review may have been more positive if the restaurant was open and I think the hotel should have made me aware before I booked. There was communication between myself and the hotel regarding arrival times etc and this was never mentioned.

Room Tip: Avoid the rooms at the front of the hotel. There is traffic noise from the road.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lala2227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed December 2, 2012

We stayed two nights at this hacienda. It is beautiful. The owner gave us recommendations on how to take advantage of our days.. he helped us build our itinerary and we had an amazing experience during our day trips.
The hotel is located about 10 minutes from downtown San Cristobal, but you can take a taxi ride for 2 dollars. The Hacienda has plenty of free parking for their guests, wifi is free, the room is always clean, it has a nice fireplace that will keep the room very warm during cold nights.
There is still a lot of things that we didn't do at Chiapas because we only went for three days; we know we will be back someday and i am pretty sure we will stay here.
In the morning they will have coffee and bread.. which was ok. They have a restaurant in the Hacienda but we were told that they are still remodeling it.
I forgot to say it cost us less than $50 a night. Can't beat that.

Room Tip: If you have problems with your knees, let them know ahead so they wont put you on the third floor.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bambamgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 22, 2012 via mobile

What a hidden gem. This old ranch will blow your mind if you are into old fashion western gear and dark wood interior. Nice garden and fireplace as well..
The hacienda is a bit far from the zocalo, but nothing that a 2 buck taxi ride cannot manage.
Historic gem in S.C.D.C...

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fester14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 28, 2012

We stayed in San Cristobal in the beginning of August with my Mom, Husband and two kids. We had two rooms viewing the garden, which was very quiet and comfortable. The working fireplaces are definitely a plus, specially with small children. They had a blast roasting marshmallows and cooking potatoes in the fireplace. The staff is very friendly and helpful. You feel like you have been transported back in time while staying with all the necessary comforts. The room prices are very reasonable. I think it has a lot easier access to downtown San Miguel than any Hotels in the center area, you just grab a taxi and they take you to the main square for about $2.00USD. No long walks to get from your downtown Hotel to the happening places. We absolutely loved our stay , we even extended our vacation one extra day. I would love to go back tomorrow, but oh well, that work thing :-)

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank borondodon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Don Juan Hotel

Property: Hacienda Don Juan Hotel
Address: Prolongacion Insurgentes # 162 | Barrio Maria Auxiliadora, San Cristobal de las Casas 29290, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Cristobal de las Casas
#6 Best Value Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hacienda Don Juan Hotel 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Hotel Hacienda Don Juan
Hacienda Don Juan Hotel San Cristobal De Las Casas, Mexico - Chiapas

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