When we arrived to the hotel we where impressed from the hotel romantic look and the beautiful rooms which were very well decorated but we had several issues that made our stay unpleasant :
1. The room was not very clean. There were hair balls on the floor and the shower place looked quite dirty.
2. When we arrived to our room it was freezing and we asked the reception guy to turn up the heat (they had a fire place). He said that he can't start it due to fire security problem. But when we came to him on our third night and said that we can't stay in those freezing conditions, he started the heat in the room and asked for extra charge!!!
3. On our second night there were no hot water in the shower. When we complained about it they didn't believed us and told us we didn't wait enough time for the water to arrive to the top. After 10 minutes they called and told us the hot water were finished and that we need to wait another 15 minutes until it will warm up again (After 15 minutes the water were still cold).
4. The hotel located about 10 minutes ride from the city center, there were no restaurant in the area and there was no breakfast service in the hotel. The taxi cost 25-35 pesos per ride.More
- Free Wifi
- Free Parking