The location of the hotel is great, close to the zocalo, market etc.
The room was clean, but very cold.
You can find better places for this price in San Cristobal.
We had only one problem the day we left the hotel, the warm water didn't work in our room. Warm water nice to have in the cold San Cristobal, so I went down to ask and the receptionist said I should wait 5 minutes. After 15 minutes I went down again because it still didn't work. I was told again to wait longer. Than after a while it still didn't work went down again, they finily check the boiler etc and it should work after some minutes but it didn't. In the end we packed our stuff because it wasn't going to be solved.
At the reception we asked for some money back because the warm water didn't work. And the girl from the reception finily went out of her chair to check it, found out it didn't work and offered us to take a shower in an other room (the rest of the hotel was more or less empty). We had no time anymore because the bus was leaving. Conclusion the staff was not very motivated or helpfull only whatching TV.More