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“Could have been better” 4 of 5 bubbles
Review of Hotel Bo

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Hotel Bo
Certificate of Excellence
Bethesda, Maryland
Level Contributor
149 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Could have been better”
4 of 5 bubbles Reviewed February 7, 2014

We had the Bo suite, which was outstanding if you want to feel comfortable away from home (i.e. not feel you are living in a hotel room). Pros: lovely accommodations, terrific bathroom, clean, staff was friendly, responsive and caring, beautiful grounds, nice restaurant, family room and small gym. Cons: really cold at night in January. We had a little heater (maybe 200-300 watts). After complaining twice, we got upgraded to a 1200 watt heater, and was told that the room circuits couldn't take more. That made the room temperature minimally tolerable. The Bo suite had a sitting room overlooking an enclosed garden, but it was too cold to use. The heater remained on 24/7 in the bedroom, and the bathroom, while terrific, was almost unusable at night because it was too cold. Internet was out much of the time, and hot water was off the last 24 hours (so we couldn't take a bath or shower). A little more effort to make things right would have turned a good stay into and excellent stay. A tour guide commented that the better hotels in town either lacked good heating or had a fireplace in the room, which would not have worked for us because of allergies. I guess the message is don't go in the winter when it gets down to near freezing at night. The daytime highs were around 60 degrees, but that only lasted an hour or two each day.

Room Tip: The Bo suite is outstanding; there are two suites (one above the other) and both are probably great.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BT20812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, February 15, 2014
Dear Guest,

Thank you for your review and comments about your stay, we have taken into consideration all the aspects that you kindly brought to our attention. The inclemencies of the weather in San Cristobal are one of the areas where we will focus the most to avoid inconveniences to our guests.

We are glad to lear that despite the cold nights you were able to enjoy the magic at our hotel and our staff was totally on top of your needs and requests. We look forward to the opportunity of welcome you back in the near future!.

With Gratitude,

Jacqueline Maria
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
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    19
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed January 4, 2014 via mobile

It was meant to be among the best in San Cristóbal and it's not. The service and attitude was mostly nice. The toilet smelled awful and nothing was done to remediate the problem. We where forced to take a New Years dinner that was bad and expensive, we just wanted a normal meal and it was not an option for guests.

Stayed January 2014, traveled with friends
Helpful?
1 Thank Talachas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, February 15, 2014
Dear Guest,

Thank you for your review and comments, we have taken every single aspect of your review into consideration. We regret that your experience was not flawless we look forward to the opportunity to welcome you back and allow us to re compose the experience.

With sincere gratitude,

Jacqueline Maria
Public Relations and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

For me, San Cristobal is perhaps the most interesting single destination in Mexico. It has colonial architecture, pine clad mountains, a busy colourful market and it is surrounded by fascinating fiercely independent Mayan villages. It is off the beaten track for American visitors and on the top of "to do" lists for Europeans. Up to now, it has lacked a really distinctive place to stay. Somewhere that really does the destination justice. This is where the Hotel B'o comes in.

This is a design masterpiece, reminding me of bright bold new Mexican design destinations like La Purifacadora in Puebla. There is a colonial street front then you enter this amazing space with a high ceiling reception lobby and library, a water garden based around old trees and a bigger garden packed with bright flowers in primary colours of red and blue and purple. It's the Maya re-interpreted as modern art. All is pine, concrete, strong colours that both echo the city scape and land scape of the area but also give it subtle new twists.

We stayed for 6 nights, a family of 4 split between the IK Suite and a standard room off the garden courtyard. The IK suite carried through the high design style of the public parts of the hotel with bold fabrics, a large bathroom with a rain shower and a cute private garden. The standard rooms felt slightly cramped in comparison, though still comfortable.

We happily followed the hotel's advice to try other restaurants (Tierradentro the Zapatista owned cafe for lunch and an Italian Trattoria for dinner). Everyone in the family agreed that the B'o restaurant was the best in town. We just kept going back. Really outstanding for the location. There was a special summer special for Mole dishes and an ambitious menu of Mexican fusion food that was well prepared and presented. Breakfast was another highlight with a wide choice of eggs and good cereal, juice and berry options.

So, to the quirky. Some tastes might find the hotel over designed. There are odd steps and strange shapes and contours to get used to. We had a glass wall in our suite and we walked into it a few times thinking it was an open space. Whilst I usually find traditional Mexican style offers tasteful lighting, the rooms could really have done with a useful bedside light so you could read in bed. It was dark.

I also got the feel that the hotel is not the best conduit to local attractions. It would be good to come with a firm idea of what it is you want to see and your own recommendations for guides and drivers (we found Alex of tierraycielo to be outstanding for visiting the Mayan villages) Do the staff deeply love Chiapas as much as the visitors who show up? Part of this was maybe a language barrier. I would be the first to admit that I need to know more Spanish and all the visitors during our stay seemed to be from Mexico City. Maybe there is not much need to speak English in the Hotel B'o world. However I felt that communication was hit and miss and San Cristobal is a destination that is complex and multi layered and that requires more interpretation than say a beach stay in Cancun.

Overall this was a very successful stay in one of my favourite Mexican spots. A great hotel for San Cristobal is long overdue and the B'o has great potential.It would be sensible for foreign guests to prepare for some unintentionally odd moments, go with the flow and not to expect too much.

Room Tip: The two suites for much more space than standard rooms.
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank chrismcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, December 1, 2013
Dear Guest, we deeply appreciate your choice of staying with us and browse deeply into San Cristobal, our hometown. We are proud to be part of the array of choices and places to stay and visit in Chiapas, thank you for your review and we look forward to welcome you again on your next visit.

With Gratitude,

Jacqueline Maria
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Level Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

We spent three days in this amazing hotel. The architecture is modern, but it reflects on very old traditions. The rooms are very chic, nicely decorated with local textiles. The gardens and grounds are very well maintained. The common areas are very nice and comfortable. There was even a room for our pre-teen with an x-box and plenty of games in case the Chiapas culture was too much for him. The staff is courteous, discrete and willing to please. The doorman went beyond the call of duty to make sure that during a torrential rain we would not get wet. The concierge arranged for excellent tours of San Juan Chamula and surrounding areas. The restaurant is very good. We could not be happier and will come back.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Enrique C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, December 1, 2013
Dear Enrique, thank you so much for your visit and lovely review, we are glad that we were able to accommodate you and your family. We are always looking for ways to surprise our guests and take the experience to the next level.

We look forward to welcome you back to Hotel b¨o.

With Gratitude,

Jacqueline Maria
Marketing & Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

If you are into boutique hotels that are all for including their community in the designs, food and profits you should visit Hotel Bo.

Known for being the Governor´s favorite place to eat, you can view the mountains of San Cristobal while feeling you are in the most chic boutique hotel of NY. Every detail is taken care of, specially food which is local and served in world class style.

Even if you don´t stay you must go by and take some pictures!

Room Tip: There is a special loft made to entertain guests, a room close by will make you think you have a hug...
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hugo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, December 1, 2013
Dear Hugo,

So glad that you stayed with us and enjoyed every single detail of your stay, we also appreciate your recommendations to other Trip Advisor followers to come a see us and enjoy a meal, or and afternoon at the property. Without a doubt our views are priceless and we are blessed to be part of the magical scenario of San Cristobal de las Casas.

We look forward to welcome you again.

With Gratitude,

Jacqueline Maria
Marketing & Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MEXICO
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

An exquisite boutique hotel designed to enjoy the location, the ambience, the food and the warm treatment of the gentile staff. The design is very simple, but its simplicity is part of its beauty along with the colors, the mix of materials and the vegetation. The food, designed by the renowned Mexican Chef Ricardo Muñoz Zurita, is delicious, from breakfast to dinner. The always smiling staff is very attentive and can give you the Spanish translation from the tzotzil (one of the many local languages of Chiapas) of “b¨o” (the name of the hotel) and “Lam” (the name of the restaurant).

And the surroundings: located in San Cristobal de las Casas, Chiapas, a beautiful “Magic Town” with a lot of local and native flavor, with magnificent churches and museums. Very safe to walk along its picturesque streets at any time, and full of handcraft stores (textiles, leather, wood, clay, its famous amber, silver, gold, etc.) and small restaurants and coffee shops.

Nearby (30 minutes by taxi) is San Juan Chamula, famous for its mixture of paganism and catholic rites and its Sunday market where people from the surroundings to sell the products they harvest the day before.

After a long day walking San Cristobal’s streets, nothing like a good shower in the comfortable bath of your intimate room and relax.

You need to be there!

Room Tip: Rooms 14 (with a big window to watch the mountains) and 21 (the best of all: with a terrace to watch...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RAUL Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, August 4, 2013
Dear Raul,

It is fantastic to read such a detailed review on our property and the destination. When we started the project we always envision the idea of our guests loving hotel b¨o as much as we did since the conception of the project and reading your review is a confirmation that we are on the right track!

San Cristobal in deed is a magical town that captures you since you set foot on the cobblestone streets and see the smiles and faces of the locals!

Thank you for being today a #BoFan

With Gratitude,

Jacqueline Maria
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 28, 2013 via mobile

Stayed for 4 nights with my wife in late June 2013. We had a great experience. The hotel's decor is wonderful, mixing contemporary and regional elements. Many of the fabrics in the hotel are made by indigenous women of the region through a fair trade civil association called El Camino de los Altos. The staff is very helpfull and attentive to guests' needs. This is not a cheap hotel but is worth every penny. Our room was a bit cold but the bedding was warm enough to keep you comfortable. We stayed at an "executive room" but next time we stay here we will try and book one of the two suits, we actually went into one and were sorry we didn't choose that room. The hotel's location is another plus, just 2 blocks away from a main pedestrian/tourist road; that is close enough to be near the action but far enough to get away from all the noise. Also you can borrow a bike from the hotel (which we did for one whole day) and move all aound town with relative ease. we loved the experience and will most certainly recommend to all our friends.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank FReiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, June 30, 2013
Dear Fernando,

Thank you for your review and great details on your stay, working with the local community and talent was a must for us since the planning of the hotel and its concept. We exist because of Chiapas and San Cristobal and is definitely honored thru the entire bo experience.

We look forward on having you back and stay in one of our two suites!

With Gratitude

Jacqueline Maria
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bo

Property: Hotel Bo
Address: Av. 5 de Mayo 38, San Cristobal de las Casas 29240, Mexico (Formerly Hotel Parador Mexicanos)
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Cristobal de las Casas
#1 Family Hotel in San Cristobal de las Casas
#2 Luxury Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Bo 4*
Number of rooms: 22
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com and Jetsetter so you can book your Hotel Bo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Bo San Cristobal De Las Casas, Mexico - Chiapas

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