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“Lost reservation” 2 of 5 bubbles
Review of Hotel Bo

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Hotel Bo
Certificate of Excellence
Perth
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Lost reservation”
2 of 5 bubbles Reviewed January 27, 2013

My partner and I in fact did not get to stay here. Despite booking a room 8 months in advance using 'Booking.com', when we arrived after a long journey they told us that there was a mix up and they in fact did not have a room for us at all for any of the 3 nights that I had booked for. Whilst the Manager was apologetic, it is difficult to understand why I was not contacted in advance of my arrival to let me know that there would be no room available, when they had been aware of the problem. There was no explanattion provided as to why the room was not available. They did book us in to another hotel which was kind, but it was very expensive and not great value. It looked like a lovely hotel.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank IloCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, April 5, 2013
Dear Guest, so sad to hear about your experience with our hotel and that you were not able to stay with us.

Would love for you to give us the opportunity to change your perception, let us know

Regards

Jacqueline Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

278 reviews from our community

Traveler rating
    214
    40
    19
    5
    0
See reviews for
70
120
10
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 26, 2013 via mobile

We spent a wonderful long weekend at Hotel Bo. I was very impressed with the amount of details that went into the design of this hotel and the excellent services the staff provided during our stay.

Rooms are clean, spacious, and modern yet with a touch of local traditions. Friendly staff throughout the place and they work very hard to keep every corner of the hotel spotless. The restaurant is very good too although we only tried breakfast there (go for the local options ... We tried both local and western dishes and the local ones were just miles better).

The hotel exceeded our expectation in many ways. Don't come to San Cristobal and expect to find Four Seasons or Mandarin Oriental type of luxury here (they don't charge you that kind of price here either). But if you look for a well designed and well managed boutique hotel, Hotel Bo won't disappoint you.

I only have two minor complaints about the hotel (not really complaints but more like things you need to be mindful about)
1. There is no central heating system in he hotel but they do provider a space heater to each room. If you come during the winter season, have enough warm clothes as the space heater is quite weak
2. Only a couple of the staff speak English and restaurant menu is all in Spanish

Only if San Cristobal were not so hard to get to from New York, we would for sure return to Hotel Bo more often.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank momoqiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, February 7, 2013
Dear Guest, thank you for the time and sharing eith others your experience at hotel b¨o. As you well mentioned San Cristobal is a charming place that captures you right away and we are glad we found our home here!

We are currently working on the menus and having more english speaking staff.

Looking forward to your return,

Jacqueline Maria Benitez
Public Relations & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

If you decide to visit San Cristobal, stay here! It is one of the most beautiful hotels, and you will receive a very warm welcome here. I would love the designer to help design my own house, what a great atmosphere.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beachdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, January 8, 2013
Dear Guest, thank you for your lovely review we are thrilled to learned that you are now what we consider a #bofan,

Yours truly
Jacqueline Maria Benitez
Public Relations & Marketing
Hotel b¨o
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walchwil, Switzerland
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed December 22, 2012

Beautiful styled hotel but with a a number of negatives that could see for the hotel's speedy demise if not acted on. 1) front door to hotel is always open providing an awful draft to guests sitting in the bar, lobby and restaurant areas. On the one cold day we had all guests were wearing coats to keep warm. Staff too! Sweaters were not enough. 2) Restaurant - No English menu! No staff able to translate - absolute minimum. Dinner food ok but even when specifically having asked for a non spicy dish, the recommended dish that was served was so spicy that it burnt the tonugue buds. Breakfast awful. Food tasted and smelt bad. Numerous of items on the menu were not available even the cereal. Order one available cereal and got the crushed endings of the packet so sent it back. Delivery of food can take awhile. 3) Rooms - clean and spacious but can be very cold. Windows very thin and let a lot of draft in. Rain shower fabulous. Lots of clothes space. Big TV. Free Wifi.

When we mentioned the above problems to the reception staff, they responded that they had heard them all numerous times before from other guests and that managment (supposedly government run) has been told about them but are not interested in doing anything. A shame as if they did they have a longterm winner, if not believe despite its lovely decor peole will seek more accommodating accommodation.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Hellbraun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, January 8, 2013
Dear Guest, we like to thank you for your feedback and reccomendations, we look forward to the opportunity to change your perception about our property. We have taken note on your observations and will make some improvements.

Yours Truly

Jacqueline Maria Benitez
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed December 14, 2012

I recently stayed at Hotel Bo, it was refreshingly modern with good interior design. The rooms are luxuriously large and beds are devine. The location is great in a city that is perfect to explore on foot. I highly recommend a visit to this hotel to experience modern Mexican hospitality.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, January 8, 2013
Dear Guest, we are so glad that you had pleasent stay in our property, we look forward to welcome you again. Our location is priceless San Cristobal de las Casas is definetly a lovely city, happy that you enjoyed that as well.

Welcome back!

Jacqueline Maria Benitez
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

We just spent three pleasant days in San Cristobal and the Bo, and could certainly recommend it. the property is a complete remodel of a former colonial style hotel, and it's now an eclectic mix of heavy wood beams, modern furnishings and colonial and regional touches. Probably more expensive than any other hotel in town, but you receive fair value for the money. The rooms are not huge, but at least the "luxury" rooms are ample enough, with a large modern bathroom. bedding, towels etc. are certainly top quality. Breakfast was good, we didn't have time to eat later in the day although the menu looked creative and interesting enough. We found the staff to be super attentive at all times, very eager to please. the beautiful garden area inside the hotel would be delightful for spending some leisure time, except right now the weather was rather cool.

San Cristobal is a great place to visit, very clean, safe, with a main pedestrian street filled with Cafes, restaurants and shops. There are huge numbers of people selling stuff on the street, but they are not aggressive. Having seen all the shops, and having visited several villages where local handicrafts are made, we can highly recommend the Casa de la Artesania (also called Casa Chiapas), along the pedestrian street, which is apparently funded by a government agency. Their prices are very fair, and you can be sure you are buying authentic local goods, not always the case with street vendors. they have an especially good selection of textiles, ceramics, and of course, coffee and chocolate from Chiapas.

We tried several local restaurants, but can't say that any of them inspired us. The food wasn't bad, and service was generally good, but nothing special. Perhaps we just missed the good ones. In terms of local sightseeing, a boat trip from the Cahuare pier along the Canon del Sumidero is spectacular, beneath the Grand Canyon of Chiapas, with lots of wildlife all around you. A taxi driver can take you to the pier, hang around for a couple of hours while you take the boat ride, and then take you over to the town square at Chiapa Corzo, just a few minutes away, where you can see a very interesting and huge fountain and church dating from around 1520. The taxi service shouldn't be more than $50-- for the half day, and the boat trip is less than $20 per person. The other unique place to visit nearby is the church at San Pedro Chamula, filled with thousands of candles, no pews, and hundreds of local people seated on pine boughs praying. Don't even think of taking photos, it's not allowed!

The mountain scenery around San Cristobal and the unspoiled colonial look make this a great destination and well worth the drive or flight down!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank veteranworldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmbMexico, Public Relations Manager at Hotel Bo, responded to this review, January 8, 2013
Dear Guest, just loved your review anf thank you for the time on writing about us and about the destination. San Cristobal de Las Casas is a Unique place that everyone should know! Our design was inspired on the componets of the history of San Cristobal with a total modern flare but respecting the roots, one of the elements we love the most about our property is our distinctive look & feel along with our service and passion about the hospitality industry.

Welcome back!

Jacqueline Maria Benitez
Public Relations & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltillo, Mexico
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

My wife and i stay at this hotel by 3 days and this is an amazing place truly recommended the staff is fríendly,the rooms are folklore and colored, surrounded by threes And beautiful plants. I think we Will come back again soonest!!!

Stayed November 2012, traveled as a couple
Helpful?
Thank plccompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bo

Property: Hotel Bo
Address: Av. 5 de Mayo 38, San Cristobal de las Casas 29240, Mexico (Formerly Hotel Parador Mexicanos)
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#1 Family Hotel in San Cristobal de las Casas
#1 Romantic Hotel in San Cristobal de las Casas
#2 Luxury Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Bo 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Bo San Cristobal De Las Casas, Mexico - Chiapas

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