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“Disappointing Tour from Casa Na-Bolom Hotel” 4 of 5 bubbles
Review of Casa Na Bolom

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Casa Na Bolom
Bethel Park, Pennsylvania
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Disappointing Tour from Casa Na-Bolom Hotel”
4 of 5 bubbles Reviewed March 12, 2012

We took a tour with Maria to Chamula and Zinacantan for 300 pesos per person. We had taken a similar tour with Alex and Raul last June and received so much more information for much less money. We hardly learned anything on this tour, only had our questions answered. If you don't know what to ask, you would miss a lot. This was more of a shopping trip than an educational experience. Maria talked with her friends, and would answer calls on her phone. We also picked up her grandchild from school on the way back. She was a very nice woman but not very professional, especially for being so expensive. I would recommend Alex and Raul in front of the Cathedral. The Museum in the hotel was wonderful, but they should screen their tour representatives.

Room Tip: We did not stay here, only took the tour.
See more room tips
  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Penny Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    46
    35
    14
    6
    2
See reviews for
18
41
10
3
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Delft, The Netherlands
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 30, 2011

We went to casa na bolom to stay for 4 nights. It is actually a museum with rooms in witch you can stay. It it a beautyfull place, with beautyfull decorated rooms. And you can visit the museum and gardens while you are there. We had a big room with bathroom, and had a great stay. November is cold here, so bring warm clothes and pyjama's, because the nights are very cold. The place oozes with character, altough it is not close to the places you want to see in oaxaca. You have to walk a while to the Zocalo, (15 min) but it is fine if you don't have trouble with that. The people who run the place are very friendly, altough they don't speak english (there was 1 men who did, but i don't think he worked at na bolom, which was lucky for us, otherwise it was difficult to communicate!) . We didn't eat at the restaurant, because it was low season nobody was there, but there was one big table on wich everybody would eat at. I can recommend staying here!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 10En
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
123 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed December 20, 2011

This is a very special place, taking you back in time. Yes, it's a little rustic, and the room can feel cold in the winter, but the ambiance more than compensated for little inconveniences. The hotel is a little far from the center: a good 20 minute walk from anywhere, but you can also catch a quick taxi. I will come back to Na Bolom.

  • Stayed January 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Moonbathing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2011

I am perplexed by the bad reviews but understand there are always the toursist(s) that expect everything as it is at the 5 star hotels. Those that cater towards people who travel but don't really put themselves into the culture they are traveling in.

All of the staff and volunteers where wonderful. They seem to be here 24x7, so if I have to wait while they chat; I am ok with that.

Our room was clean. The food was excellent and simple. The energy surrounding this museum (remember its a musuem first) is heartwarming.

P.S. the walk to town is a pleasure.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ljkshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 25, 2011

What a wonderful house the Na Bolom. Traditional spanish style with inner courtyards, nicely maintained and with a little garden in the back. Excellent museum and artifacts from the previous owners Frans and Gertrude Blom. Like having a hotel room in the museum, very special. If you have interest in archaeology and/or history of the Maya or region, this is a delightful place to stop for a few days. Friendly and helpful staff. Good spacious room with fireplace - it can be a bit chilly in San Cristobal and we had to use the fireplace. Quiet location 10 min. walk from city center.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jens h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 29, 2011

We absolutely loved the experience at Casa Na Bolom . We stayed 3 nights and we loved the atmosphere of this museum/hotel.
The manager was accomodating and helpful and the staff friendly.
It is an expensive place, but for some good reasons and for the incredible story that is behind Casa Na Bolom.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kerryferrer79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
102 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed July 19, 2011

We enjoyed Na Bolom greatly and found it charming and tasteful. While walking around the museum hotel, you can enjoy all the great B&W portraits of the Lancandon people hanging all over the complex. We also love the wood fireplace and it helped in the evening when it got cold. My partner loves the library and spent a lot of time there. Staff were very helpful and took great care of us. Would recommend this place to anyone who knows how to appreciate a gem like this.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AHA2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Na Bolom

Property: Casa Na Bolom
Address: Avenida Vicente Guerrero 33 | Barrio del Cerrillo, San Cristobal de las Casas 29220, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Airport Transportation
Hotel Style:
#5 Spa Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Casa Na Bolom 3*
Number of rooms: 16
Official Description (provided by the hotel):
Following the tradition initiated by Gertrude Duby, Na Bolom also offers rooms for our guests. Each one of the 16 rooms is an extension of the museum, decorated individually with old furniture, artwork, textiles and photographs from the indigenous villages of Chiapas . ... more   less 
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Also Known As:
Casa Na Bolom Hotel San Cristobal De Las Casas
Casa Na Bolom San Cristobal De Las Casas, Mexico - Chiapas

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