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“Ideal hotel to stay”
Review of Mansion del Valle

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Mansion del Valle
Reviewed August 4, 2012 via mobile

This hotel is in the center of San Cristobal, about 6 min from the center. The room was clean but small. There wasn't enough place for our 2 luggages. Unfortunately, the staff didn't understand english at all. In the restaurant, for example, we asked for an omelette ( because there wasn't a buffet) and it was very complicated for them to understand what we mean. Three members of the restaurant weren't capable to understand what we wanted for the breakfast. After a long explanation, we finally got our omelette.

  • Stayed: August 2012
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1  Thank SteFunny_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 - 59 of 225 reviews

Reviewed November 15, 2011

I spent 5 nights in this hotel and I was pleasently surprised by the quality and the cleanliness. The staff was very helpful with my many request and it's a place I would definitely choose again.

  • Stayed: October 2011, traveled on business
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1  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2011

Stayed here for one night on an escorted tour. The hotel has a good location, 5 blocks from the main square. It has a beautiful Mexicam style with modern facilities but traditional decoration. Beds were on the firm side but very comfortable. They do have a wifi service but i could only access this in the lobby. The restaurant is pretty good, not a great deal of choice but what we did have was very good and fairly reasonably priced. I was a little disappointed with breakfast - a fruit plate and then a small portion of either eggs or pancakes - not really enough to see you through until a late lunch or a long tour. I can recommend the bars in the centre, they serve fantastic mojitos anf have great live music - head for the lively bar beside the blue building!

  • Stayed: August 2011
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1  Thank Salmon4224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2011

My boyfriend and I stayed at Mansion del Valle during a week long trip through Chiapas and we were very pleased with the room, the furnishings, modern tv, and wonderful shower (great water pressure). True, because the hotel has a covered courtyard, it can get a bit noisy, but during the night it was always very quiet and we slept very well. Overall I would recommend this hotel! The restaurant is not worthwile, with so many great breakfast and dinner options in San Cristobal, skip the hotel restaurant! (Try the tamales that are sold on the same street, when exiting the hotel to the left about one block towards downtown on the righthand side, absolutely amazing!)

Room Tip: Ask for a room in the back of the hotel (away from the courtyard)
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  • Stayed: July 2011, traveled as a couple
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1  Thank Paula_en_Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2011

My friend and I stayed at the hotel early in June. The room was clean, the beds were big and comfortable, and the shower was excellent. We were surprised that there was no air conditoning in the room, as stated on the web, but as the nights in San Cristóbal are pretty cold, we didn't mind. The room had a nice balcony overlooking a beautiful church and the hotel is very well situated, only a few minutes walk to the main streets in the center.

The only thing I could fault was the breakfast, which I found to be nothing special. But there's a supermarket on the street, if one wants to buy some yoghurt or something instead.

  • Stayed: June 2011, traveled with friends
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Thank ferdagarpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

We booked the Jr. Suite, hoping to do some work in the room. The room was dark since both windows opened to a view of a wall with no natural light. When we returned after breakfast, the grease smell from the restaurant below us was overwhelming. That combined with the remodeling – workers removing ceramic tile – prompted us to ask for another room. The staff were less than proactive – asking us to come back tomorrow when they might have other rooms. If you want anything done at this hotel, go as high up the staff chain as possible. When we finally changed to a room away from the noise – up and down three sets of stairs, we not only lost the wifi but found out they put us above the garage area where workers were cutting steel beams. The mattress was hard and seemed to be just a box spring with a little padding.

Room Tip: room in the front, facing the street
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  • Stayed: June 2011, traveled on business
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Thank fauxlatina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos L, Gerente at Mansion del Valle, responded to this reviewResponded May 15, 2012

We really sorry about the noisy troubles that you have during your stay.

We will be working to solve it. Let us be in touch to prove you.

Greetings

Carlos López
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2010

We stayed two nights here on a tour of Mexico.
The hotel is pleasant enough and our room was very clean and quite stylishly furnished. However there was not nearly enough space to put our clothes away! There is a wardrobe for hanging stuff but no cupboard or drawer space. The room was also very cold and had very little natural light.
The bed was comfortable and it was quiet at night so we slept well. Breakfast, served each morning in the restaurant was very good.
The hotel is well located close to the town so there is an excellent choice of places to eat. We did not try the hotel restaurant but other members of our group were very happy with it.

  • Stayed: November 2010
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Thank kath_online
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mansion del Valle

Address: Calle Diego de Mazariegos 39, San Cristobal de las Casas 29240, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #27 of 75 Hotels in San Cristobal de las Casas
Price Range: $50 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mansion del Valle 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Mansion del Valle Hotel is a colonial-style 4 Star Hotel with excellent location in San Cristobal de las Casas, Chiapas, Mexico, near the University, the Palace of Government and the Crafts Market, among many other tourist attractions. ... more   less 
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Also Known As:
Mansion Del Valle San Cristobal De Las Casas, Mexico - Chiapas

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