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“Not good value for money and not tranquil”

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Hotel & Spa Santuario del Alba
Toronto, Canada
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not good value for money and not tranquil”
Reviewed February 27, 2014

I splurged a bit to stay at this place since I was hoping for some quiet time and a good hot shower. I got neither. There was no hot water, the WIFI did not work and the reception started playing techno music at 7 AM. The noise echoed all through the courtyard and it was pretty obnoxious. Sadly when I complained about the hot water and WIFI (and the techno) the staff did seem the least bit concerned. I would have spent 5 days there but instead I left after 1 night since it was just ludicrous to pay so much for so little. *The hotel looks decent and I got lured in by the photos. Don;t be fooled.

Room Tip: If you have to stay there don't stay downstairs near reception.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElleFlaneur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
    10
    17
    6
    4
    3
See reviews for
10
17
3
4
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Prague, Czech Republic
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2012

This hotel helped us to make our trip to San Cristobal more special. Location is exactly in the middle between the bus station and the city center. Walking distance up to 2 minutes. If you will stay here do not forget to take a massage, it is great! Everything was perfect there...

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martinflegl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veracruz
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2009

this hotel is a very small one, it only counts with 7 rooms, that makes the place even more magical. you really feel like you are living in your own chiapanecan home.
The service it´s really good, people is very servicial and kind.
The thing I like the more in this hotel was the outdoor breakfast, great view of the garden, you really enjoy a hot cup of coffee with this deliciuos coletto bread.
And excelente place to stay.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CeciliaDiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Spa Santuario del Alba

Property: Hotel & Spa Santuario del Alba
Address: Calle Julio M. Corzo # 1-D | Barrio de Santa Lucía, Zona Centro, San Cristobal de las Casas 29250, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#9 Spa Hotel in San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel & Spa Santuario del Alba 3*
Number of rooms: 17
Reservation Options:
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Also Known As:
Hotel & Spa Santuario Del Alba San Cristobal De Las Casas, Mexico - Chiapas

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