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“Could be spectacular!”
Review of Quinta Real Oaxaca

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Quinta Real Oaxaca
Ranked #7 of 109 Hotels in Oaxaca
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Could be spectacular!”
Reviewed February 12, 2014 via mobile

Stunning historic property in a great location. A few things let this hotel down.
Room descriptions are misleading. We booked a master suite, which although very comfortable and well furnished would be a small king room in any other hotel.
The grounds and pool are beautiful but there is no service by the pool. You have to walk to the restaurant to order a drink which seems a pity as there are plenty of staff stood around doing nothing. We never once saw any member of staff visit the pool area to see if guests wanted anything.
Breakfast is very good but there are a few minor issues that could be easily rectified. If you want any coffee other than filter coffee at breakfast there ia a charge which seems petty.
There are no spoons for cereal or fruit at breakfast and you have to ask for one.
Overall service is rather abrupt and unfriendly but efficient. If you want anything you need to ask. Anticipation is key to good service.
With just the above issues I would rate this hotel 4 however they have one really bad practice which is really irritating in this day and age.
THEY PROVIDE FREE WIFI FOR ONLY 1 DEVICE. IF YOU WANT TO CONNECT A SECOND DEVICE THERE IS A SIGNIFICANT CHARGE.
This is ridiculous when there is a good wifi network and just a way to make more money. I see this as customer unfriendly and bad practice in this day and age.

Stayed February 2014, traveled with friends
Helpful?
4 Thank Jontymot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, February 13, 2014
Google Translation
Agradecemos mucho sus comentarios derivados de su reciente estancia en Quinta Real Oaxaca, lo cual nos permite mejorar dia a dia y estar a la altuta de nuestros clientes y sus necesidades.

Lamentamos mucho los inconvenientes de servicio que encontró en nuestros centros de consumo, como parte de las medidas tomadas se esta retomando los cursos de servicios para evitar que estas deficiencias se sigan presentando.

Con respecto a sus comentarios de internet, debido a que es un edificio con bastante antigüedad y protegido por el INAH hay muchas modificaciones que no están permitidas sin embargo estamos buscando la mejor opción de servicio en internet, para que sea un servicio propio y no arrendado.

Esperamos que en su próxima visita a Oaxaca nos considere nuevamente como sus anfitriones y nos de la oportunidad de resarcir la imagen de servicio generada anteriormente.

con gran placer.

Irma Diaz
Director General
Quinta Real Oaxaca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
United States
Level 5 Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 5, 2014

Every Friday ( and sometimes on Saturday) dinner-buffet of Oaxacan food is offered at 19:00, Oaxacan dance show starts at 20:00 and goes till 21:30. Dinner is amazing, show is outstanding. The cost is a bit steep (400 pesos, drinks are extra), but it's worth every peso.

Room Tip: Every Friday - get a dinner and a show
See more room tips
Stayed February 2014, traveled solo
Helpful?
1 Thank DenaliSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, February 13, 2014
Google Translation
Agradecemos mucho sus comentarios derivados de su reciente estancia con nosotros en Quinta Real Oaxaca y que nos permiten mejorar y estar al nivel de las necesidades de nuestros clientes.

La Guelaguetza la realizamos todos los viernes con los bailarines portando trajes originales de las 8 regiones representativas de Oaxaca, al mismo tiempo puede disfrutar el buffet con una variedad de 15 de los diferentes platillos típicos Oaxaqueños asi como postres tradicionales preparados por nuestro Chef Manuel Morales.

Nos da mucho gusto que haya podido disfrutar de nuestros servicios y sobre todo de la grandeza de la cultura de Oaxaca.

Esperamos en su próxima visita a Oaxaca nos considere sus anfitriones en Quinta Real Oaxaca.

Con gran placer.

Irma Diaz
Director General
Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 6 Contributor
155 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 22, 2014 via mobile

When you stay at this beautiful hotel be prepared that they do work on the hotel all night long. After 9pm. After 10pm. After 11pm. After midnight. Thought this was a location was a former cloister. Not anymore. This hotel should be quiet.

Stayed January 2014
Helpful?
4 Thank eawnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, January 23, 2014
Google Translation
Agradecemos mucho sus comentarios derivados de su ultima estancia en Quinta Real Oaxaca y lamentemos mucho no haber podido brindarle el servicio que nos caracteriza.

Sus opiniones nos permiten mejorar dia a dia y tomar acciones inmediatas para evitar que esto siga sucediendo.

Esperamos que en su próxima visita en Oaxaca nos brinde la oportunidad de ser sus anfitriones y resarcir la imagen sobre hospedaje y pueda disfrutar de la magia, el servicio y la excelencia que nos caracteriza.

Con gran placer

Irma Diaz
Director General
Hotel Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fl.
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 19, 2014

We spent four lovely nights at the Quinta Real. The hotel is simply beautiful. The grounds are spectacular and the former convent is maintained to perfection. The staff members always greeted my husband and I with smiles and were always available to answer questions and provide suggestions. The breakfast buffet should not be missed. We enjoyed the central location of the hotel and the resulting walks to the town center, nearby shops, restaurants and to the Santo Domingo Church.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JPG72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, January 23, 2014
Google Translation
Agradecemos mucho sus comentarios derivados de su ultima estancia en Quinta Real Oaxaca, y nos sentimos muy orgullos de haber logrado nuestro objetivo, nuestra tarea dia a dia es hacer cada estancia de nuestros huéspedes algo inmemorable y único.

Sus opiniones nos permiten mejorar dia a dia en servicio y excelencia.

Deseando que en su próxima estancia nos permita seguir siendo sus anfitriones en este lugar tan mágico y único.

Con gran placer.

Irma Diaz
Director General
Hotel Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Framingham, MA
Level 6 Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed January 19, 2014

We spent Christmas in Oaxaca and stayed at the Quinta Real. The hotel, a former nun's monastery and jail, has been exquisitely restored keeping all the historic details in tact. The grounds are outstanding. Our room was small but comfortable, facing the inner courtyard. It was quiet, clean and had some nice amenities. Turndown service with a little chocolate each evening is always a plus for me. The staff was very accommodating and the concierge very helpful. The hotel is perfectly situated in the historic district and in walking distance of everything. The breakfast buffet on Christmas Day with the roving musicians was very festive and the food which had many Oaxaca specialities was terrific. We loved it!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2atthebar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, January 23, 2014
Google Translation
En Quinta Real Oaxaca agradecemos mucho sus comentarios derivados de su estancia y nos da mucho gusto saber que logramos el objetivo.... hacer que su estancia fuera inolvidable.

Nuestra tarea diaria es conservar las tradiciones de Oaxaca con la excelencia de servicio dia a dia para hacer una experiencia inolvidable en cada estancia.

Deseando que en su próxima visita nos permita volver a ser sus anfitriones.

Con gran placer.

Irma Diaz
Director General
Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne,Australia
Level 5 Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 10, 2014

If you are looking for luxury within a piece of history amongst beautiful grounds this is it!
We stayed for 4 nights here and it was magic. The hotel is in a restored monastery and is exquisite.
Luxurious bed and bathroom,fluffy towels, robes, beautiful Ferragamo products, clean,quiet just superb.
The breakfast buffet was huge. The biggest choice I have ever seen. To eat breakfast you could sit outside in the garden with the fountain or inside a beautiful hall.
The location is ideal being far enough away for quiet and close enough to walk to the Zocalo. It is nearby great restaurants which was very convenient.
Service was prompt , helpful and attentive.
This is one of those hotels you dream about staying in and recommend it without hesitation.
The bonus it is in one of the most beautiful cities in Mexico.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheTravellingChooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, January 15, 2014
We are pleasure to read your comments during your last stay with us, in Quinta Real Oaxaca we so proud to get all expectations and service standards for our clients.

We hope to see you soon at this magic hotel in your next way by Oaxaca.

Please be sure we will take care of you and your expectations again.

Warmest regards from Irma Diaz and all staff
Director
Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 31, 2013

This is the most lovely property and I was thrilled to stay here but I would recommend perhaps they be a bit more helpful to the international visitor in terms of helping out. Sadly my Spanish is rusty so maybe having more bilingual staff on hand would be helpful. They doncharge way too much for calling a taxi, double the price so if you need one for the airport trip home, arrange it yourself. Decent food but expensive so go out for you meals.loud rooms at night so I recommend bringing a mild sleeping pill if you suffer from light sleeping. The pool is very beautiful but not as heated as they claim. Lovely Christmas celebrations with piñatas and sparklers!! Great location.

Room Tip: Away from the street, upstairs
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Picnicjones73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QROaxacaI, Director General at Quinta Real Oaxaca, responded to this review, January 15, 2014
Google Translation
En Quinta Real Oaxaca, agradecemos mucho sus comentarios derivados de su reciente visita y estamos trabajando por mejorar sus observaciones, nuestra prioridad es el servicio a nuestros clientes y sobre todo lograr la satisfacción durante su estancia.

Esperamos en su próxima visita nos considere como sus anfitriones y asi cumplir con todos los estándares de calidad y sea muy placentera.

Con gran placer.

Irma Diaz
Director General
Quinta Real Oaxaca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quinta Real Oaxaca

Property: Quinta Real Oaxaca
Address: Calle 5 de Mayo 300 | Col. Centro, Oaxaca 68000, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Oaxaca
#4 Luxury Hotel in Oaxaca
#13 Family Hotel in Oaxaca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quinta Real Oaxaca 4*
Number of rooms: 91
Official Description (provided by the hotel):
In Quinta Real Oaxaca you can enjoy Los Naranjos Garden Los Lavaderos Garden Swimming pool El Refectorio Restaurant. From 07:00 -22:30 hrs. Las Novicias Bar. Monday- Saturday from 17:00 - 00:00 hrs. Sunday from 10:00 - 18:00 hrs. Swimming pool everyday From 08:00 - 20:00 hrs Acentua que actividades se pueden hacer cerca del hotel I you rent a car or travel in taxi, you can do this activities: Monte Alban (Zona Arqueologica)20 min. By car. Mitla (Zona Arqueologica)45 min. By car. Arbol del Tule (Arbol Milenario)20 min. By car. Hierve El Agua (Cascadas Petrificadas)1 hora con 30 min. By car. Teotitlan del Valle (Tapetes de lana)35 min. By car. San Bartolo Coyotepec (Barro Negro)20 min. By car. • Distancia que pueden hacer caminando (walking distance) Visitar el Zocalo de la Cuidad. 300 Mts. (984 Ft) Caminar Sobre el Andador Turistico. 70 Mts.(229 Ft) Visitar Catedral de la cuidad. 300 Mts.(984 Ft) Mercado 20 de Noviembre. 400 Mts.(1312 Ft) Mercado Benito Juarez. 400 Mts.(1312 Ft) Santo Domingo church. 70 Mts. (229 Ft) Etnobotanico Garden. 70 Mts. (229 Ft) ... more   less 
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Also Known As:
Camino Real Oaxaca Hotel Oaxaca
Camino Real Hotel Oaxaca
Oaxaca Camino Real Hotel

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