We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst experience ever!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Casa de las Flores Hotel
Ranked #99 of 108 Hotels in Oaxaca
Reviewed February 13, 2012

I did my booking by calling to the hotel. They took my credit card & security number and I even got an email confirmation from my booking... and when I got to the hotel they said: "we have a problem with my booking".... that was that the guest that was supossed to leave my assigned room, didnt want to leave the room! and they couldnt ask him to leave... I was like: WHAT??? of course they can do it, but they did not want it!! how can you explain that? I had to find a hotel on that weekend, they did not pay anything, and they didnt even apologize!! Next day, on sunday, they called me to tell me that my room was ready, if I wanted to take it. I told them that I was out of Oaxaca but next day on monday, I will be checking out then my current hotel and check in to Casa de Las Flores by Monday late afternoon.... On my way to Oaxaca, I phoned the hotel just to make sure my room was ready and they told me: "Oh, we are sorry, since you didnt show up by 3 pm we gave it to another guest" I was about to kill them! I told them that they made me check out in the other hotel and I told me I was about to arrive late on monday... it was a nightmare... so they did it twice to me!! I can not tolerate this kind of poor service!!!

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank maruchan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (60)
There are newer reviews for Casa de las Flores Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

9 - 15 of 60 reviews

Reviewed December 10, 2011

Hotel first confirmed the booking (through LateRooms.com) then then cancelled the booking arguing that they made surbooking. When I checked a few days later they still proposed rooms through other website.

How to trust them ?

Stayed: December 2011, traveled with family
2  Thank JP K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

This small hotel was boutiqish in size but more like a motel in design. It's conveniently located at the top of Allendre Street overlooking the beautiful city of Oaxaca. So, only those who enjoy walking up hills as I do should consider staying here. They serve breakfast but we did not try it. My only complaint is that the walls were so thin that the people next door woke us up early in the morning with just the sound of a telephone ringing.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank liliVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2011

The room was gorgeous, beautifully decorated in very tasteful and relaxing colors. The shower was lined with polish granite or marble that reminded me of Europe. The bed was perfect for my personal comfort level. The staff helped us carry our luggage up the stairs and down again in the morning for an early flight. Crespo is one of the major arterial streets in Oaxaca and the street traffic goes until late at night and starts early in the morning -- buses and trucks included! Our room was on the street side so it was noisy and I didn't sleep well. I would go back if guaranteed I could stay in one of the rooms on the interior court. Be sure to ask for this or skip this hotel.

  • Stayed: December 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Oaxacaculture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

Stayed 3 nights and didn't sleep for 2 because they had a bunch of drunk college students carousing all night. We complained but they had one poor guy on duty and he was afraid to do anything.
Hotel is modern minimalist but they need to work on basic comfort. Beds were hard and they still didn't have their breakfast service figured out. Skip this hotel.

  • Stayed: September 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2009

The story is a bit long. I came to Oaxaca for Day of the Dead with my boyfriend, and we had called well over a month before to make a reservation, confirm, check and recheck. A week before we were supposed to stay there, I called to confirm yet again, and they said they did not have a reservation to our name, and sorry, figure it out. We ended up staying outside of the centre, at another hotel, which turned out to be very inconvenient.

Before that, at the beginning of October, my mother, made reservations through a travel agency to the same hotel, for 3 nights ending Christmas day. Once I found out the name of the hotel I prayed. And prayer was definitely not enough.

When we arrived, we were told that there was a water leak, and due to that we were going to be moved to a different hotel the next day. But perhaps not, it depended on the plumber. We went out, and coming back we asked whether they would change us or not. Nobody seemed to know what was going on. They said they'd call and confirm, but of course that didn't happen.
The next day, we assumed --wrongly--that we would not be moved. So we went out to enjoy Oaxaca and when we came back we were very surprised to find that the cleaning ladies, at no fault of their own, had packed our bags and were getting the room ready for new guests. Making small talk with them we were told that this has happened to other people, and in fact, another family was moved along with us. We helped the bellboy/night manager/plumber/handyman carry our bags to another hotel, Aitana Hotel, about 2 blocks away from the Casa de las Flores. This happened yesterday. Today the people from Casa de las Flores called our new hotel asking whether we would like to go back. No way!

The hotel itself is new, but considering that it was built as a hotel, it does have its shortcomings. The bathroom in our room (205) was not working properly. My mother has some mobility problems and it was not easy for her to get into the bathtub as there is nothing to hold on to. The water pooled outside the tub and it stayed there the whole night, as the plumbing apparently is a bit deficient. Our sink only had scalding hot water and my father discovered that we had to open the flow of cold water below the sink. The hotel did not have free internet access, but it did have parking, and our van is still there, since the new hotel does not have parking areas.

The beds were comfortable, the T.V. was big, but we had to move the table it was set on a tiny bit so we could plug it! Ditto for the lamp on the nightstand.
We did not try the food, but it was a bit pricey considering one can eat in Oaxaca for very cheap, even if one doesn't want to risk eating street food.

The location is good, within walking distance of Santo Domingo de Guzmán, and the noise from the street is very well covered by the thick windows (all rooms have a street view to a busy avenue). While the area is not very well lit, it did not feel unsafe.

To sum it up: for the same price, you can stay elsewhere, where they will keep your reservation, and give you good service. The hotel is nothing to write home about, and the service leaves a lot of room for improvement.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Moffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2009

In a city brimming with charming, friendly small hotels with loads of atmosphere, this is a place with the soul of a motel. To give it credit, it has comfortable, modern rooms, with a bit more luxury than the little, folkloric hostelries provide (at a slightly higher price), and it is located in the colonial center of the city. But its rooms are without those local touches that make one feel like a part of such a special town, and the reception lacks any warmth or friendliness. I picked Casa de las Flores only because I was making reservations for the Day of the Dead weekend very late, and it appeared to be the only hotel with vacancies where I wouldn't have to spend a bundle. I found no information about it either on the internet or in guidebooks (apparently it opened in January, 2009), so I was hoping for the best. The hotel is a converted old house, located at the outer edge of the historic Center. It is at the top of a steep hill, on a rather dirty, run-down street, and on a corner that is very noisy with traffic passing in and out of the City. When I checked in, my room wasn't ready, despite the fact that I specifically requested in advance that I have a room I could check into by 10.30 in the morning. Worse, by far, I was required in advance to pay for my entire stay of 3 nights, although I'd already paid a one-night deposit. When I returned to the hotel in the evening, my bag had been brought to my room, but the door was standing wide open. Luckily, my possessions were intact. The beds were good, though, as was the shower, there was plenty of space, and the street noise didn't really intrude. The reception area is a bit sad, and there are very few English-speaking staff at reception. Breakfast is included in the rates, but it is provided in the aforementioned uninviting lobby, and there were so many more congenial spots in town that I chose to eat out. In short, I didn't have a miserable stay at Casa de las Flores. I didn't need to take a taxi after the evenings festivities, and I slept well. But I would have preferred a more modest, but warmer, prettier, friendlier accommodation, after traveling all the way to Oaxaca.

  • Stayed: November 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sambany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Oaxaca hotels
0.1 mi away
Hotel Parador Crespo
Hotel Parador Crespo
#79 of 108 in Oaxaca
29 reviews
0.1 mi away
Hotel Oaxacalli
Hotel Oaxacalli
#96 of 108 in Oaxaca
26 reviews
0.2 mi away
Hotel Oaxaca Real
Hotel Oaxaca Real
#54 of 108 in Oaxaca
232 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Aitana
Hotel Aitana
#41 of 108 in Oaxaca
235 reviews
0.4 mi away
Hotel Casa Antigua
Hotel Casa Antigua
#46 of 108 in Oaxaca
136 reviews
0.4 mi away
Casa de los Frailes
Casa de los Frailes
#29 of 108 in Oaxaca
125 reviews
Show Prices
Show Prices
Show Prices

Been to Casa de las Flores Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa de las Flores Hotel

Address: Calle Ignacio Allende 416 | On the corner of Crespo in the Historic Center, Oaxaca 68000, Mexico
Location: Mexico > Southern Mexico > Oaxaca > Oaxaca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #99 of 108 Hotels in Oaxaca
Price Range: $44 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa de las Flores Hotel 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Casa de las Flores is located in the corner of the streets of Allende and Crespo in the Historic Center of Oaxaca, a few steps from the temple of Santo Domingo and two blocks from Guelaguetza Auditorium. This property has been refurbished to provide a new concept in accommodation, with a minimalist touch, showing large spaces in rooms and hallways with paintings of orchids and plants, providing a warm atmosphere with greater freedom and comfort for you. The hotel casa de las Flores has: 16 rooms 1 Master Suite 2 Junior Suite (connected) 12 Superior Room: with 2 double beds, able for 4 persons. Restaurant, optional valet parking. Upon entering the place will captivate the wonderful spaces filled with unique and avant garde design, tranquility and relaxation. This city is the birthplace of great painters here and you can observe the variety of paintings which will be at your fingertips. Its rooms have been carefully decorated to create comfortable, spacious and quiet rooms, to make your stay unique and unforgettable, offering different rooms that you can share with friends, family, or traveling alone. If you travel on business your best bet is the Master Suite which has been specially designed for an unforgettable honeymoon, a wedding anniversary or a romantic evening, where the filled spaces captivate your comfort and warmth for your stay unmatched. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, TripOnline SA, Cancelon, Hotwire, Agoda and HotelQuickly so you can book your Casa de las Flores Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing