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“An OK Choice”

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City Express Plus Insurgentes Sur
Ranked #76 of 305 Hotels in Mexico City
Concord, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“An OK Choice”
Reviewed November 5, 2007

This City Express is a new hotel located in the south part of Mexico City. It was relatively convenient for us as a place to stay while visiting our daughter, who attends and lives near UNAM. Being on Insurgentes, it's easily accessible by the MetroBus and there are lots of restaurants nearby.
The decor is pretty sterile with no connection to Mexico. The room was generally clean but the housekeeping was inconsistent. One day the maid simply skipped us and we were amazed to find the room untouched when we returned in the early evening. They did make up the room when we asked.
The biggest issue at this hotel was the front desk, which never had more than 1 person working, which simply isn't enough. That one person had to handle all check outs, check ins, phone calls, inquiries, etc. The people working the desk tried but simply couldn't do an adequate job and the management of the hotel should provide more staffing.
Breakfast was adequate, but again staffing was an issue as the kitchen staff couldn't keep up with the need to keep the continental buffet stocked with food and, more important (to us), coffee. It was ridiculous to be given instant coffee in Mexico City, in my opinion.

  • Disliked — Front desk service.
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank DevelopmentGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Express Plus Insurgentes Sur

Property: City Express Plus Insurgentes Sur
Address: Avenida Insurgentes sur 1581 | Col. San Jose Insurgentes, Mexico City 03900, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Juárez
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #76 of 305 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2 star — City Express Plus Insurgentes Sur 2*
Number of rooms: 159
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Also Known As:
Cityexpress Insurgentes Sur Hotel Mexico City
City Express Plus Insurgentes Sur Mexico City

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