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“Beware of this Hotel! They will nickle and dime you!”

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Hotel Camino Real Santa Fe Mexico
Ranked #158 of 309 Hotels in Mexico City
New York City, New York
Level 6 Contributor
73 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Beware of this Hotel! They will nickle and dime you!”
Reviewed May 16, 2013

First of all, let me alert travelers that Expedia did not allow me to post this review in its website. It gave me several error messages, in an attempt to wear you down. It appears that it only allows good reviews, so please don't trust its reviews. Tripadvisor is really the best source.

About the Camino Real Santa Fe Mexico: Beware of this hotel. It just look nice on the outside (it is in theory a 5 star hotel), but is managed (by Mexicans) as a 3 star hotel. In addition, the rooms are dated and noisy.

I would say that the worse part is that the hotel will charge you for everything, as if trying to squeeze you while you are there!
- The internet is extremely expensive at $15/day (no discount for multi-days) and VERY slow (pages would not load at all!). In addition, they would allow you access to just one device!
- The room has no potable water, and they would NOT give you complementary water! In fact, each bottle would cost $4!
- Room has no coffee machine
- My suite had the toilet in a separate room than the bathroom. A real inconvenience
- The hotel has no swimming pool, or even a deck to be under the sun. It has two jacuzzis, but you have to call half an hour before to fill them up. The gym was good
- All the restaurants are very pricey. BICE in the lobby has a bad/basic menu (pizza or bad pasta), and is very expensive (a fish or steak at $30). KYO on the rooftop is great, pricey but worth it.

Stay elserwhere

Room Tip: The ones facing the Marriot are noisy
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fernando-Botargues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
237JuanCarlosF, General Manager at Hotel Camino Real Santa Fe Mexico, responded to this review, May 30, 2013
Dear Guest,

Thank you very much for your comments, we will definitely take them into consideration to improve our service and image to our customers.

In regards to the internet service, we are working on improving our hardware in order to provide a faster wi-fi signal.

Juan Carlos Flores
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Westmount, Canada
Level 6 Contributor
348 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed May 1, 2013

Well located for those who need to be in the Santa Fe business district, and close to shopping mall. Modern, airy hotel. Big rooms, in good shape. Comfortable bed, good bathroom, big window/view, and efficient temperature control. Adequate (above average) fitness centre. "Bice" restaurant is their main dinning facility, which is good in service and food selection..

NOT free Internet, and even the bottled drinking water costs.

Best thing I can say is that I would stay there again on next visit.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut USA
Level 6 Contributor
176 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed March 9, 2013

Location of this Camino Real Hotel is ideal if the traveller has to be in the Santa Fe district of Mexico City for business. Otherwise the hotel is too far away from the center of town and most of the attractive areas like Centro historico, Polanco etc. Rooms are comfortable. What's missing is a reasonably priced Coffee shop for breakfast or quick meals. Hard to understand is that the WiFi service for 24 hrs costs US$ 18. Very strange for a business hotel in this price range.
Want breakfast or quick snack at reasonable price? Just cross the street and go to Giornaliere cafe.

Room Tip: Ask for room out front. It is quieter than out back facing a very busy and loud avenue which can be...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank picafloralpino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Level 5 Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 25, 2013

The hotel is fairly modern with an interesting architecture. The lobby and reception area give a feel for being airy. The room was pretty good with the floor to ceiling windows giving lots of sunlight and an open feel. Would have loved a coffee machine in room. Only got to try the Bice Bistro and found it overvalued for what you received. No swimming pool, but no high on my list of needs. Service was very good and the attentiveness of staff is very, very good. Overall I would have preferred to have given a 3.5 out of 5, but I would stay there again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knobbiett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 21, 2012

Camino Real are considered to be great quality Mexican hotels, sadly this one was far from it. My family stayed here for a weekend at the end of November. We occupied 4 bedrooms, and all of them were awful. Let me start by saying, this hotel aspires to be something it is not. It lures you in promising comfortable stay in a modern environment (the décor seems to be inspired by the Man Men styling), but really provides quality way below that of a Holiday Inn. What appears beautiful at first, quickly turns into a nightmare.

First, at the check-in we were quoted a rate 100% higher than our original booking. It took 3 personal visits to the desk to straighten it out. The room (upgraded suite with a king size bed) turned out to be some kind of a joke - it was so horrible that at some point of our stay it became a source of comic relief of sorts. The bed was by far the most uncomfortable bed I have ever slept on, the mattress was hard as a rock and painful (!) to lay on. I wish I was exaggerating. The room was very dark - there were maybe 3 sources of light, and of course they were located in completely useless places - it was practically impossible to find anything inside a suitcase. The room was missing any kind of functionality a guest might need, there was only one electrical outlet and it was nowhere close to the bed - or the desk. Try charging your laptop AND your phone... We wanted to use the safe box - no luck, it was locked. We wanted to turn on the TV - no luck, no batteries in the remote (we were still really lucky, in one of the rooms my family occupied the TV was missing). Oh and by the way, if you want to use internet during a 3 night stay it's only $60 - and it doesn't work. Despite that the hotel appears to look new, the wallpaper was peeling and some of the furniture was showing signs of heavy wear and damage. The overall finishing was extremely sloppy, our room for example featured a live electrical wire sticking out from the wall. The A/C didn't work in our room at all.

But the bathroom was probably the most ridiculous experience of all. I don't know if it was just a horrible design, some kind of an evil revenge of a mad architect or perhaps a crew of drunk construction workers. Our bathroom consisted of three sections - a shower, a toilet and the vanity - all separated with enormous glass doors. Taking a shower was especially tricky - the huge door opened inside the shower - instead of outside, like in any normal places - which meant you had to maneuver yourself around it whenever you get in or get out. The towel rack for the shower was conveniently placed inside of the toilet section (??!!??), so you have to open your shower door (tricky), march across the bathroom soaking wet (dangerous), open another set of doors (annoying) before reaching for a towel. Even if you're proactive and notice this ridiculous setup before you shower, you still have nowhere to hang your towel - the glass door in your shower reaches all the way up to the ceiling, there were no hooks or towel bars nearby. The rest of the bathroom was equally fun.Some light bulbs in the vanity were, of course, missing making the whole bathroom really dark. By far, my favourite part of the whole bathroom experience was the magnifying makeup mirror screwed into the wall at crotch level - I'm still not quite sure what one would use this mirror for, but if you brave applying makeup using this contraption you will have to crouch awkwardly on the floor hoping to god not to slam your head on the marble countertop.

The housekeeping too, was sloppy. Our bathroom featured nailpolish stains on the walls (?!?) we never got hand towels (?!?), the room smelled like smoke upon our arrival (the hotel was supposed to be non-smoking), and it was barely cleaned the 3 nights we stayed there - for example they never put away the ironing board left in a hurry in the middle of the room.

Honestly, all of it would have been ok if not for my grandparents in law who were really suffering in this trap of a hotel. This hotel has lead us to believe the rooms were functional and wheelchair accessible. Well, guess what, they weren't. The showers had no handles, even tough they theoretically fit a wheelchair showering for an elderly person was impossible. In our party of 8 no one had a single good night sleep.

The only good thing about this hotel was the restaurant

I would recommend this hotel to people who don't need to sleep, who don't use electricity and who don't need to shower.

Room Tip: Corner suites are large and super dark. Other rooms are very small and cramped.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mango-limes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mexico City hotels

Zapopan, Mexico
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 20, 2012

I don’t think this hotel is worth its price. I stayed here because is very close to my Company’s cite at Mexico City, and they offer a “preferential” rate to us. The check-in was very slow, since there were two employees in the desk but only one of them seemed to be working. The room was very dark, there were stains in the carpet and the bed was not very comfortable. The worst part for me was that there was a pantiliner on the closet (I didn’t dare to check if it was new or used…) and the bathroom was not clean either. I can’t believe that this hotel charges $230 USD per night and it’s not impeccable. Also, WIFI doesn’t work very well, and it’s very expensive ($14 USD a day). The one thing I did like was the breakfast, with a very complete buffet. There are plenty of nice hotels in the area, so if you have to stay in Santa Fe, I’d recommend you to try a different option

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyriamGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 18, 2012

Great hotel! Very modern and stylish. It was my oasis everytime I returned back after a long sightseeing day. The only negative point...no swimming pool.
A 15-minute walking leads you to one of the biggest shopping centres in Mexico.
One block away from the hotel there is a main avenue. There you can take a bus to Tacubaya or Observatorio metro station... That trip takes you around 40 minutes. You could also take a taxi, but for me it is more interesting to live the city as a local. Great experience!
On the way back, you have to queue for the bus, but everything works ok.
The breakfast was delicious and abundant, a good starting before a long walking and dicovering day.
Manuel, who works at the restaurant was always very polite and helpful.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 71Paola2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Camino Real Santa Fe Mexico

Property: Hotel Camino Real Santa Fe Mexico
Address: Guillermo Gonzalez Camarena 300 | Santa Fe City Center, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Wheelchair access
Hotel Style:
#27 Spa Hotel in Mexico City
#43 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Camino Real Santa Fe Mexico 4*
Number of rooms: 300
Official Description (provided by the hotel):
With an architecture that is notable for its unique sober and elegant design that blends metal, glass and marble in a balanced and sophisticated manner, this architectural proposal is a visionary project where you can enjoy a world class service and the most luxurious and modern facilities. Conveniently located in the heart of Santa Fe, the hotel is just 18 miles away from Mexico City Airport, and 25 miles away from Toluca Airport, easily accessed by a modern divided highway. ... more   less 
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Also Known As:
Camino Real Santa Fe Mexico Hotel Mexico City
Hotel Camino Real Santa Fe Mexico Mexico City

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