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“Business Trip - Great Hotel - Bad Front Desk” 4 of 5 bubbles
Review of NH Collection Mexico City Santa Fe

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NH Collection Mexico City Santa Fe
Ranked #48 of 307 Hotels in Mexico City
Austin, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Business Trip - Great Hotel - Bad Front Desk”
4 of 5 bubbles Reviewed June 16, 2014

Overall a great hotel and great experience. But I booked through getaroom.com and for some reason they weren't getting the funds from them and they wanted to charge me directly and have me just contact getaroom to get a refund.

I was not having any of that nonsense and told them that's between them and getaroom. They were quite insistent and would not provide me a manager to speak to until I had to cause a little bit of a scene for them to give me a zero receipt and let me on my way.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank pepe3390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, June 23, 2014
Dear Guest,

First of all thank you very much for yuor commets, they are very important for us in order to improve our service, we are very sorry about this incident we are working very hard with all the front desk personel, and we are sure in your next stay you will feel at home.

Once again we are very sorry for the inconvenience.

Receive our Kindest Regards.

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed May 24, 2014

The location is great if you are going to do business or stay in that area in Mexico City. The hotel is nice. The room average size, clean, and nice bathroom. You can walk to shopping center and many restaurants. The only problem I saw was this hotel caters to very large group of people (conventions) so if you are traveling solo it is not the right choice.

  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaytePrida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, May 26, 2014
Dear guest,

Thank you for the dedicated time in giving us your comments, your opinion is very important in order to have a continuous improvement and the best service for all our guests.

The hotel is working to have a great service for groups and individual stays so we hope in your next stay in Santa Fe you can visit us again I am pretty sure you will find numerous changes.

Receive your Kidest Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 26, 2014 credit card Amex Card Member Review

The NH is a great place to stay in Santa Fe, if you are looking to do tourism in Mexico City I will recommend to stay in Polanco on in other area, but if you are going to move around the Sta Fe area, this is a great option.
the Rooms has a good amount of space, there are many restaurant near (walking distance).

Stayed March 2014, traveled on business
Helpful?
Thank Bargianni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for your comments, we are glad you have a nice stay with us, and we are sure in your next visit you will find several improvements, nowadays we are having changes not only in our facilities but also the service.

Receive our Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
487 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

This is convenient if you have business in any of the surrounding office towers, amd don't wish to spend much time in your room, but there are also several other hotels on the same street, within a few meters that offer more amenities, more space, a better experience, or all three. This is definitely not one of the better NH units. The rooms are rather small. The Internet is slow. The desk was small. The television screen was very small (like from the 1990s). Lots of comparable hotels actually have big screen televisions now so that when you are sitting on the bed, you can actually see a picture across the room. Parking is not easy, valet parking service is slow. There are two restaurants that are immediately in front, including La Mansion (upstairs). There is a Which Wich and a Panda Express across the street, The Palm and Au Pied de Cochon ate in the Intercontinental across the street and slightly to the east, Ginos's is slightly to the east on the same street, and there are many more within a very short radius. This is just as good because the hotel food is rather mediocre. Local residents commented that the NH used to have a good chef and good food, but that he left and with him went the good food as well. Within a few minutes walk is Mexico's largest shopping center with four major department stores and hundreds of specialty stores, Centro Santa Fe.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, March 4, 2014
Dear Guest

I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel NH Santa Fe.

We really appreciate so much your words and be sure that we will still working so hard in order to give a service of excellence, also we would like to tell you we are working in some improvements, one of them soon we wil have new smart tv's, so we are sure in your next stay you will notice the change.



Best regards

The manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 26, 2014

First of all, if you can avoid staying in Santa Fe you should; it's well out of the way is difficult to get in and out of. The hotel isn't bad: it wont wow you, but it wont knock you off your feet either. The rooms are comfortable and the service is ok, but there is little wow factor.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EcuaMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, February 28, 2014
Dear guest,

Firstable we would like to thank you for taking you time and share your comments.

We are having several implementations in or service and our facilities and we are sure in your next stay you would notice them.


Receive our kindest regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 bubbles Reviewed January 24, 2014

I travel to Mexico city often and this is a great place to stay. Staff is very pleasant and always willing to help. Food is excellent and I never find myself having to leave the hotel to eat. I recommend to anyone traveling to Santa Fe!

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank Luis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review, March 4, 2014
Google Translation
Estimado Huésped,

Muchas gracias por el tiempo que ha dedicado en darnos sus comentarios, le agradecemos su preferencia y esperamos que en su próxima estancia lo podamos recibir nuevamente.


La Gerencia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Level Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

This was my 3rd stay at this location and i must say that each time i've stayed over the past 2 years the standard of service has remained a constant high, which coupled with a great restaurant area and one of the best NH breakfasts i've had makes this a great choice for my business trips and a solid recommendation for fellow travellers to this part of the city.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mandeville1322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Mexico City Santa Fe

Property: NH Collection Mexico City Santa Fe
Address: Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Mexico City
#22 Business Hotel in Mexico City
#27 Luxury Hotel in Mexico City
#34 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Mexico City Santa Fe 4*
Number of rooms: 135
Official Description (provided by the hotel):
With its sleek facade, NH Santa Fe stands in the heart of Mexico City's newest financial district like a beacon of contemporary luxury guiding business travelers and vacationers alike through its welcoming doors. ... more   less 
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Also Known As:
NH Collection Mexico City Santa Fe

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