I stayed in this hotel as I was going to be a speaker in a conference we were having there. The hotel is nice, steps away from the Santa Fe Mall and with plenty of good restaurants in the area (one, the Xanto, before Paxia, right in the building, is one o the best mexican restaurants in town, and I mean Mexico DF). The rooms are fine, clean and good sized-
They have free wifi (only for a device at a time, what is a bit of a nuisance, as you have to exit the connection in your ipad if you want to use your laptop, etc.) You can purchase, at a steep price, more "devices". The bad thing is the we lost the wifi for almost one day in the hotel, what affected our seminar and the possibility of working in the room (what I needed to do). Things like those happen, but you can manage it better or worse. In this occasion, they chose worse. No matter I called many times and they told me they will tell me when it was working, they never did. Nor the explained the situation or gave any excuses.
One colleague of mine took one of their excursions to visit the Guadalupe church and Tehotihuacan pyramids, only to discover, when he was in the bus, that the church has been yet visited and only the pyramids were left. It took several visits to the reception to get part of his money back (as some of the people in the tour has only taken the pyramids and it was cheaper). At the end, they reimburse the money corresponding to the church but, again, no excuses, no complimentary something (and it was the hotel fault).
Apart from these things, that give the idea that the people managing the hotel need to take service more seriously, it is a good option in Santa Fe.
- Official Description (provided by the hotel):
- With its sleek facade, NH Santa Fe stands in the heart of Mexico City's newest financial district like a beacon of contemporary luxury guiding business travelers and vacationers alike through its welcoming doors. ... more less
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- Also Known As:
- NH Collection Mexico City Santa Fe