My colleagues and I were staying in this hotel during the huge Aids Conference in Mexico. Rooms are OK but very few staff members can speak English. I have requested many times my aircon to be fixed, but it remained out of order during the 13 nights I spent there.
Expect to wait one or two days to get something simple, like a laundry bag.
Each guest can experience the lack of competence, the confusion when an issue is raised. At the end, I was feeling sorry for them, because I believed they did not receive the adequate training.
- Free Wifi