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Reviewed December 9, 2014

Having booked ahead for a two week trip across Southern Mexico, including staying in some less than glamorous accommodation, we thought we'd book this modern 4* for some rest and
relaxation at our Mexico City stop-off before heading further on our journey.

We got what we expected - modern, clean, quite minimalist, good 7th floor view of the gorgeous mountain backdrop to the otherwise less than memorable cityscape. On that front, this place is good value and were it not for personal taste, would be worthy of a 4* review.

However, you really could be staying in pretty much any other faceless modern hotel around the globe, and ultimately we missed the slightly less reliable and predictable but oh so more characterful bed and breakfasts in old colonial mansions or sand swept bungalows on the coast. To be fair the hotel probably projects itself as a business hotel rather than one aimed at the tourist market, but surely even businessmen get bored of staying the same style hotels around the world?!

Regarding the rooms, we were first offered one on second floor but the Wi-Fi kept disconnecting, if you need a good internet connection ask for a room next to one of their internet hubs. Also they had conferences taking place in the hall on that floor so not the best one for peace and quiet during the day. They found us a new room up the top without a fuss and we didn’t have any further problems.

The service generally was fine, the staff were friendly enough, but special mention must go to the incredibly friendly and helpful Miguel (or Mikey, as they call him at the hotel) on front desk, who will go out of his way to help you any way he can, including taking you to the nearest place to order travel tickets onwards, and helping you there with translations, if needed. Great job Miguel, thank you for your care, we appreciated your personal touch in a hotel otherwise lacking it!

  • Stayed: November 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Kotinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2014

This was our first serious visit to Mexico City from San Miguel de Allende. We loved this part of town, Colonia Roma Norte. It is the bohemian area, many clubs, many young people, many incredible restaurants all within walking distance. We looked at the Stanza, the Hotel Milan and hoped for a minor "upgrade" by staying at the Four Points Sheraton. The hotel staff was very pleasant and spoke perfect English. However, what a disappointment the room was. For nearly $200 per night, the room was flawed in every way. The sewer (shower drain) often smelled foul, the light in the lou turned on the absolute loudest fan I have ever heard. Deafening noise from this "fart" fan. The lighting was poor. The heating/AC ventilation system just not did not work well. I just wanted the fan and you had to choose AC or Heat. There was a jacuzzi hot tub right in the room. Which wouldve been okay, interesting, except it was in the way, making it difficult to walk to the Lou in middle of the night. I actually tried it out one night, but it was poorly designed that I barely fit in the tub. It was often dirty and seemed to collect dirt and dust. What a waste of space. We could hear the elevator when it stopped on every floor. I wished we would've stayed at the Red Tree House B & B. It sounded much nicer, in the same area.

Room Tip: I suggest you skip this place
  • Stayed: October 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank strobes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Gerente at Four Points by Sheraton Mexico City Col. Roma, responded to this reviewResponded August 18, 2015

Dear Mr. Strobes;

I´m really sorry about this bad experience in our hotel, unfortunatelly the smell was came form the outside, but for fortune is already solved, I wouls like to offer you a compensation for all those inconvenientes please feel free in contact to me.

Best Regards

Manuel Hernandez

Room Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2014 via mobile

Modern and well located hotel. In the middle of Colonia Roma, well known for restaurants, bars and cafes. Rooms are clean, not sparkling clean but O.K. Customer service is decent. I stayed at the 4th floor and wi fi was pretty bad. The food at the restaurant was not impressive but there are a lot of dining options close by. The gym is small but it has all you need for a work out. Overall, you get what you pay for but there is definitely room for improvement.

Stayed: October 2014, traveled on business
Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2014

Have been staying here for last few years when I come to Mexico. Like where it is located. Used to be a Quality Inn. Since the beginning, they have always improved the hotel side. This time, had not been here in about a year. normally I come 6-7 times a year. They changed all the mattresses, pillows and sheets. Much more comfortable. Hotel staff still very friendly and helpful.

But now on the other side, the restaurant. Not only has that not improved, it went down in quality and service. the included breakfast is the same and fine. But lunch/dinner is another story. Although the level of hotel has gone up quite a bit, the restaurant's food has gone down in quality. I know it is a business hotel, and am not expecting gourmet food. The menu is adequate for what it is, What they serve you isn't. In a 700 peso a night hotel, I can understand. Not here.

Working and running around all day, I usually order room service. In about 5 times, I think they got my order right once. Once they had to go back downstairs 3 items. By the time I had everything, food was cold.

As far as hotel, hotel staff, they rate 5 stars. For the restaurant side, 2-3. That being said, I will continue to come back.

  • Stayed: September 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Cangar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2014

I've stayed at the Four Points Mexico City property twice now, and I intend to stay again if I should need a hotel in the DF on my next trip. The property is small, but akin to an Aloft property in the USA, with kitschy furnishings, a hipster/artsy decorated lobby, and an overall younger clientele feel. While not on the level of a W property, the Four Points is a very inexpensive option ($86 per night for two, prepaid) and in the most cutting edge neighborhood of the DF at the moment. Situated in Roma Norte, the Four Points is literally within a few steps of hot eatery spots such as Mog, Aurora, El Pendulo (Roma), Taqueria Frontera, Taqueria Alvaro Obregon, Los Sobrinos, El Diez, and Kitchen 6. On most nights of the week these establishments will have waiting foodies spilling out onto the sidewalk and street. In addition, the area is extremely safe (as is most of the DF for that matter). You'll notice regular police car patrols at all hours of the evening, customarily shining their strobe lights to give an air of safety to residents and visitors alike.

ROOMS. On both occasions that I've stayed at Four Points Mexico City, I've been upgraded to a Junior Suite because of my SPG Gold status, so I can only speak of these rooms. Situated along the X01 room line (401, 501, 601, etc.), these rooms are large and ample for couples. The one odd thing about them, though, is that they have huge sunken jacuzzi baths taking up a large floor area of the room (in addition to the standup shower in the bathroom). On neither occasion have I used the jacuzzi baths, and quite frankly think that removing them from certain (if not all units) would give the jr. suite a welcome boost in size and roominess. Possibly replace the area with a living room table and sofa? The jacuzzi bath aside, the rooms are nice and large. The shower does occasionally have a mildewy, almost faint sewer-like smell. Sometimes. As a regular traveler to the DF, I know that the city's sewer system is antiquated and as such its smell does permeate into all areas of the city, indifferent to class or status. The hotel is very accommodating in addressing any smell or cleanliness concerns if they are simply brought to their attention.

I will be back to the DF. And Four Points Mexico City remains at the top of my list in terns of location and value. Hasta lo proximo!

Room Tip: Be mindful of choosing a room that is not close to a noisy ice machine. Also, if you are higher up, 4th to 6th floors, facing the main street (Alvaro Obregon) should not be a problem in terms of noise. The street empties out pretty much after 9:30pm nightly.
  • Stayed: September 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank inwoodcalifornian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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