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“Nice changes being done”

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Four Points by Sheraton Mexico City Col. Roma
Ranked #105 of 305 Hotels in Mexico City
Certificate of Excellence
Cancun, Mexico
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice changes being done”
Reviewed March 14, 2013

It was a good move that the hotel changed from a Quality Inn las June to a Four Points. It is now with the chain that reflects the level of the hotel.

I have been coming to this hotel for about 2 and a half years. I stay here every time I need to be in Mexico for business. The staff is very friendly in the restaurant and the hotel. services were good, now, better and they keep improving. The food in the restaurant has stepped up quite a bit also

All in all a good place to stay when in Mexico. Great restaurants all within walking distance or a short cab ride away. It is close to all the business, restaurant and tourist sections. Will keep coming here

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Cangar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review, March 15, 2013
Dear Guest;

Thank you very much for your comments our main goal is you satisfaction and hear that we area causing this impact is very important to us, the reason of all our effort is you and alll opur guest, thabnk you very much for you loyalty and preference.

Best Regards

Manuel Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Los Gatos, CA
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 14, 2013

The staff is very friendly and helpful and the hotel is a fun district with lots of young energy and some decent restaurants. Lots of interesting things within walking distance. The rooms are fine but my big beef with this hotel are the beds. They are HARD. We were very disappointed that they do not use the "Heavenly Bed" like Four Points in the US. One of the reasons we stay in this chain of hotels is the Heavenly Bed. I was so sore and uncomfortable after the first night that, the next night, I created a softer top layer to sleep on by covering my sleeping area with pillows. That worked quite well, but it shouldn't be necessary.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrboyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review, March 15, 2013
Dear MrBoyo;

Thank you so much for your comments unfortunately we are still using the other beds how ever the good news is tha the Fou confort Bed will be available in june, thank you really much I really apreciate you time to let us know how do you feel with us.

Best Regards

Manuel Hernandez
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miami
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 13, 2013

Simple and located hotel in a very nice part of Mexico City. The staff was pleasant and accommodating. I received great tips from the front desk on places to eat around the neighborhood (i.e. Casa Lam). The room was simple and clean. The gym had a nice view of the city. I'd like to to take this opportunity to give a special thank you to Manuel Hernandez who was kind enough to accommodate my colleague and I after we found out that the hotel we were originally booked on had been closed by the City for an undisclosed reason. Manuel was understanding of our situation and able to find us a room in time for us to make to our first meeting in Mexico City.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonaldoDaSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review, March 15, 2013
Google Translation
Estimado Sr. Da Silva;

Muchas gracias por sus comentarios, para nosotros es muy importante la satisfaccion de nuestros huespedes y nos esmeramos para lograrlo, lamento mucho la situación con su hotel pero afortunadamente pudimos solucionarlo y hacer de este viaje algo placentero.

Nuevamente muchas gracias y por supuesto estamos a sus ordenes.

Sinceramente

Manuel Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 16, 2013

For those of you who know Mexico, you'll know that this hotel is located very conveniently to the Condessa/Roma neighborhood with it's super trendy shops, restaurants and bars. The hotel isn't the most luxurious, best appointed or in perfect shape - but it is clean, well stocked and reasonably nice. The price is excellent, you get full starwood benefits, and the location. :) I will say the Internet was a big let down for a video conference I had to do, but they tried to figure it out. It was ok for browsing and such.

But where the hotel really shined was when - as a result of the internet fracas - I had to quickly relocate before my webcast. Because they knew I was in a big hurry, they asked one of the hotel staff to drive me over to the St Regis so I could get the connectivity I needed. It was an unfortunate problem, but super well resolved. I really appreciated the extra effort.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gzicherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review, March 15, 2013
Dear Mr gzicherm;

Thank you so much for your comments, we are sorry because the problem with the internet we are still workning to improve the service and avoid this kind of situations, unfortunatelly some times is not is our hands, by the other way is good to hear that your problem has been solved and you did not loose your webcast.

Best Regards

Manuel Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 5, 2013

The hotel´s installations are in great shape and the location makes it easy to get to the popular neighborhood known as La Condesa or La Roma by simply walking.
At a few steps from the hotel you have a wide variety of restaurants, bars, coffee shops, boutiques and night life.
The room was large and clean, everything worked fine and the bathroom was huge.
However my complain is not regarding the building itself but the staff.
The front desk clerk did not even greet us upon our arrival and was apparently very busy talking with the bellman who paid no attention to us either. Although our luggage was not heavy at all he didnt even attempt to offer his help or a greeting also for the matter.
The room we were assigned was cornered, dark and with a view to the inside of the building! Are you kidding? How can you even dare to have a room located on a corner were you get no lighting at all! Looked very depressing to me.
My husband offered to complain but I was so annoyed and tired of the treatment we received at the front desk that I declined since it was only a one night stay and was already 8pm.

Room Tip: Do not accept a corner room, they are dark and have no natural lighting.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karla1281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manherdz, Manager at Four Points by Sheraton Mexico City Col. Roma, responded to this review, March 15, 2013
Google Translation
Estimada Karla1281;

Lamento mucho que esta experiencia con nosotros no haya sido del todo placentera, estoy localizando la reserva y toda la información disponible para capacitar a todo nuestro personal y evitar estos malos momentos como el que usted paso, por favor en su proxima estancia pongase en contacto conmigo y con mucho gusto hare todos los arreglos para mejorar la mala impresion que pudimos haberle causado.

Sinceramente

Manuel Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 5, 2013

Not a bad stay, but more a business hotel than for travel. Room was a bit small but adequate. Clean and fairly well appointed. Our little coffee maker was broken and we asked 2x over our 6 day stay for a new one which never appeared. Breakfast included was minimal but adequate, extras availalble if you want to spend. Neighborhood was full of a variety of good restaurants. Most people staying there seemed to be on business, but not a big deal but lots of meetings going on and hustle-bustle. Originally were given an inside room, no window except into the atrium - very noisy - we requested a change which they provided but only with 2 queen beds, not the king we had booked.

Room Tip: Don't take a room on the atrium. Ask for a high room with a window.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleeplessinajijic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 22, 2013

When I found out Four Points had opened a new location in Mexico City, I had to go try it. My first impressions are a mix of bitter sweets, but some of them are due to a very new system for personnel, and it was obvious that some of their tasks were still manual. Systems were just not ready at that time.

However, regarding those things that the hotel will not easily change in the short time, I can tell you that the hotel's decor seemed superficial, and without much thought behind it. It is also obvious that most of the furniture, beds, desks, chairs were already there before Four Points took over. Just as if they had changed the name on the front door and stationary and that made it into a Four Points Hotel.

The room itself was clean, but did not show a sense of being new, remodeled. It was spotless clean and the marble floors had a mirror-clean finish (very slippery, I should also say). My room had a Hot-tub exactly between the bed and the bathroom, even though I understand the sense behind a Jacuzzi in your room, it gave it a cheap-motel look (I've sen those in the movies :) )

The window in my room was facing the neighborhood. Not a nice view. I should have asked for something overlooking the main street on the other side of the hotel.

Close to the hotel, within just a few steps you'll find a never-ending plethora of restaurants and bars. You cannot hear noise and it is a very safe area of town, so this gives the hotel a lot of points, just because of it's location.

In short, I would try this hotel again, only because it is the less expensive option for SPG in Mexico City, and probably on-par in quality with Sheraton Maria Isabel. Just don't expect it to be a mini W :)

Room Tip: Ask for a room facing the street.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank compost1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Mexico City Col. Roma

Property: Four Points by Sheraton Mexico City Col. Roma
Address: Avenida Alvaro Obregon 38, Mexico City 06700, Mexico (Formerly Hotel Xi Ciudad de Mexico Roma)
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Roma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #105 of 305 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Mexico City Col. Roma 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Quality Inn Mexico City
Mexico City Quality Inn
Four Points By Sheraton Mexico City Col. Roma

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