This was by far the worst experience I have ever had at a Holiday Inn Express. I don't even know where to begin, when it comes to the endless hassles and inconveniences we had to put up with at this hotel, but I will try to list them:
(1) There in no in-room safe to store passports and valuables, in spite of Mexico City's questionable reputation for safety. They have exactly 12 safes downstairs (to cater to a hotel with hundreds of rooms), but getting one took lots of effort, and then it was an ordeal every time one wanted to take anything out of there because the front desk ladies would completely ignore us until we started protesting.
(2) Each night we requested a wake-up call, which was never delivered, as a result of which we overslept and nearly missed breakfast each morning. What we would have done if we had an early-morning flight to catch I don't know. By the time we got to the breakfast area most of the nicer breakfast items were gone.
(3) There was no way we could ever get the bellman to call us a regular radio-taxi. Each morning they insisted on getting us their "tourist" car (with the same driver), who overcharged us shamelessly (including on the last day when we checked out and escaped to the Marriott Reforma) and kept harassing us about letting him take us on tours to places we had no interest in visiting. This kind of scam never happened at any of the other Holiday Inn Express hotels we stayed at in Mexico. The bellman also would give us absolutely no information about any public transport options that were available, including the MetroBus stop on nearby Av. Insurgentes.
(4) The water in the shower and sink were never hotter than lukewarm at best, which made showering and shaving pretty uncomfortable. Also, the heating it the room did not work properly, in that the room never got warmer than 18 C even though we set the thermostat to 24 C. Attempts to communicate these issues to the front desk were impossible because the person on duty in the evening hardly spoke any English.
(5) Our key-cards stopped functioning and had to be reset on two occasions, each of which resulted in a lengthy wait at the front desk in order to be served.
(6) The housekeeping never managed to service or clean our room properly. There were always towels or toiletries missing, and the sofa bed was made the first night but conveniently ignored the second night.
Overall we found Mexico to be an amazing country, and this hotel was our worst experience there. I will never recommend this hotel to any of my friends, family, or colleagues.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites At The Wtc
- Holiday Inn Mexico City
- Mexico City Holiday Inn
- Holiday Inn Express Hotel & Suites At The WTC Mexico City