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“Best option for Santa Fe” 5 of 5 bubbles
Review of Doubletree by Hilton Hotel Mexico City Santa FE

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Doubletree by Hilton Hotel Mexico City Santa FE
Ranked #49 of 303 Hotels in Mexico City
Certificate of Excellence
GreenLeadersGold level
Pachuca, Mexico
Level Contributor
183 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Best option for Santa Fe”
5 of 5 bubbles Reviewed January 9, 2013

Have stayed in several hotels in Mexico City (for tourism), this is the best by far and not pricey at all. A new mall (samara stores) in a walking distance where you can catch a movie in a brand new cinema, a huge one (Santa Fe Mall) is just 5 minutes away by car. The room was great and had an amazing view, the upgrade to the executive floor was a nice detail. There are many other hotels in this area of the city that do not offer that much and are quite more expensive. The swimming pool and gym are also excellent. The breakfest is a little expensive but you can find many options minutes away.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Juan José F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, April 1, 2014
Good afternoon, thank you for choice FIESTA AMERICANA SANTA FE and thank you for your comments

JAGC
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
    177
    96
    36
    12
    9
See reviews for
67
22
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207
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boca Raton, Florida
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 3, 2012

The rooms are clean and nice, with fairly modern looking furniture. The only problem is that the A/C unit is too noisy, but fortunately the climate is good enough that I could turn it off and still sleep comfortably.

The service in the restaurant is not too good. I waited about 20 minutes for a single scrambled egg, and they brought the check before they gave me my food... and when the order arrived it was wrong.

The internet access is incredibly unreliable. The worse I have ever experienced in a hotel. Everyone else in the group that I was traveling with experienced the same terrible internet service that I did, with various devices (android phones, iphones, ipads, and laptops... they all complained of the terrible connection).

If your travel is for business and you depend on internet connectivity, avoid this hotel. Otherwise, it is a good value for money.

Room Tip: Make sure you request a room that has no connecting door to another one... to avoid noise from the o...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jorge G, Gerente at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, July 24, 2014
Good evening, thank you for your comments about FIESTA AMERICANA SANTA FE HOTEL and I want to inform you that I will make the follow up to this inconvenience and improve our service.

JAGC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 24, 2012

I stayed twice in september 2012. The hotel in general and the rooms were perfect for business purpose, front desk service very friendly. The only issue was the food: Cold breakfast in room, bad atention during breakfast buffet, poor food quality for dinner.

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LukZR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

Excellent value, wonderful & super fresh and very extended international breakfast buffet (cost only around $12 per person!, and if you American Airline advantage number then is free!! temrorary promotion, but check when check -in if is still on)
Service is promt, location is very safe, surrounded with many restaurants, .... is the place to stay if you visiting DF

Room Tip: ask current promotions when check-in
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  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DreamDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE hotel
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed July 27, 2012

Breakfast is reasonable, service in general is good but for breakfast the number of people serving is not enough, so be prepared to wait a little. Room is big, good shower and both room and bathroom very clean. Far from airport (45 to 60 min - no rush hours).

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mauricio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE and I want to inform you that I will make the follow up to this case and improve our service
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke Va
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 25, 2012

My wife had a conference at the Ibero university and stayed in the hotel (round one). People were very nice. Room was nice. Swimming pool was WOW - really nice. The restaurant in the lower level of the adjoining Fiesta was enjoyable. Only downside was that it took a taxi to get anywhere. The shopping mall interesting to visit but we could drive there and walk around. Mexico DF took a taxi and was a good distance away. Not a lot of restaurants in the Sante Fe area but if you're in the area it's a good hotel.

  • Stayed August 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dan_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Brasil
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed January 21, 2012

Located near Santa Fe Mall but in a business area. Not much to see there. On the other hand, services are wonderful in most every area of hotel. Reception was ok. Room was very neat, clean and well decorated. Very quiet rooms. Bed was very cosy and confortable. Linen smells were very good! (I'm kind of picky with smells). When checking out, I told reception man that nobody told me about cellular calls not included at internet & phone pack i bought when checking in. They took all cell calls I did out of my bill. Nice surprise. I just felt that people that serves customers (checkin and restaurant) could be a little more pleasant. I recomend Fiesta Americana Santa Fe.

  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ana_Wakabara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Doubletree by Hilton Hotel Mexico City Santa FE, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE hotel service
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Mexico City Santa FE

Property: Doubletree by Hilton Hotel Mexico City Santa FE
Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico (Formerly Fiesta Americana Santa Fe Hotel)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Mexico City
#27 Business Hotel in Mexico City
#27 Luxury Hotel in Mexico City
#27 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton Hotel Mexico City Santa FE 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located in the new financial district where are also the largest international firms. ... more   less 
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe
Doubletree By Hilton Hotel Mexico City Santa FE

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