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“Good business hotel, bad food” 4 of 5 stars
Review of Fiesta Americana Santa Fe Hotel

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Fiesta Americana Santa Fe Hotel
Ranked #41 of 303 Hotels in Mexico City
Certificate of Excellence
GreenLeadersGold level
Level Contributor
10 reviews
6 hotel reviews
“Good business hotel, bad food”
4 of 5 stars Reviewed September 24, 2012

I stayed twice in september 2012. The hotel in general and the rooms were perfect for business purpose, front desk service very friendly. The only issue was the food: Cold breakfast in room, bad atention during breakfast buffet, poor food quality for dinner.

  • Stayed September 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LukZR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
    174
    94
    36
    12
    8
See reviews for
66
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cancun
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 9, 2012

Excellent value, wonderful & super fresh and very extended international breakfast buffet (cost only around $12 per person!, and if you American Airline advantage number then is free!! temrorary promotion, but check when check -in if is still on)
Service is promt, location is very safe, surrounded with many restaurants, .... is the place to stay if you visiting DF

Room Tip: ask current promotions when check-in
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DreamDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE hotel
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Level Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed July 27, 2012

Breakfast is reasonable, service in general is good but for breakfast the number of people serving is not enough, so be prepared to wait a little. Room is big, good shower and both room and bathroom very clean. Far from airport (45 to 60 min - no rush hours).

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mauricio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE and I want to inform you that I will make the follow up to this case and improve our service
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke Va
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 25, 2012

My wife had a conference at the Ibero university and stayed in the hotel (round one). People were very nice. Room was nice. Swimming pool was WOW - really nice. The restaurant in the lower level of the adjoining Fiesta was enjoyable. Only downside was that it took a taxi to get anywhere. The shopping mall interesting to visit but we could drive there and walk around. Mexico DF took a taxi and was a good distance away. Not a lot of restaurants in the Sante Fe area but if you're in the area it's a good hotel.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Dan_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Brasil
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed January 21, 2012

Located near Santa Fe Mall but in a business area. Not much to see there. On the other hand, services are wonderful in most every area of hotel. Reception was ok. Room was very neat, clean and well decorated. Very quiet rooms. Bed was very cosy and confortable. Linen smells were very good! (I'm kind of picky with smells). When checking out, I told reception man that nobody told me about cellular calls not included at internet & phone pack i bought when checking in. They took all cell calls I did out of my bill. Nice surprise. I just felt that people that serves customers (checkin and restaurant) could be a little more pleasant. I recomend Fiesta Americana Santa Fe.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Ana_Wakabara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review, February 3, 2016
Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE hotel service
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 26, 2011

Unless you are traveling for business in the immediate area, do not stay in Santa Fe. It is a long way from Mexico City's charms and riches. If you are here for business, there are better choices than this. As lover of great architecture I was looking forward to staying in the unusual oval building, yet after checking in I soon realized that it lacks any kind of atmosphere or style, and because of its remote location guests are likely to feel captive. Management takes advantage by price gouging as much as possible. Internet access, bottled water (anything from the minibar), and in-room coffee are outrageously overpriced, and the hotel facilities and services do not make up for it. Because of high occupancy I was "upgraded" to the club floor, but was charged for the privilege of using the lounge. The rooms are very ordinary for a supposed stylish, contemporary 5-star hotel, with ugly commercial carpeting, Ikea-like furniture and clunky obsolete TVs. My in-room CD player was not working, later removed and never replaced. Luckily, the TV system offered a couple of music channels, but no on demand movies or basic hotel functions. Speaking of high-tech, there are indicators in the hallway for housekeeping and others to know whether guests are in their rooms, (tiny red and green LED lights), yet one housekeeper opened my door without even knocking or using the buzzer while I was in, and did not even apologize. The next day, when I returned to the hotel around 4pm my room had still not been cleaned. Not that I wanted to spend much time there, since my 7th floor view was of the loading areas and roof of the convention center across the street. All in all, it was a less than pleasant stay.

Room Tip: stay elsewhere
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank BIGBENITO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cordoba, Mexico
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 16, 2011

Very nice hotel, spacious rooms, good food, good location, excellent view, complimentary transportation services (to the business zone monday thru friday, to the mall on week ends), very good service, I definetly recommend it.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank crsampieri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review, February 9, 2016
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review, Feb 3, 2016

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Santa Fe Hotel

Property: Fiesta Americana Santa Fe Hotel
Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Mexico City
#22 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fiesta Americana Santa Fe Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located in the new financial district where are also the largest international firms. ... more   less 
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe Hotel Mexico City

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