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Reviewed November 13, 2013

Worst 3am check in at front desk by night manager. Got a room with busted pipes, shower head not working, counter tops had filth and room hasn't been cleaned in ages. The worst of it all is that I asked to be changed to a different room and night manager said NO. Really? Talk about customer service....

  • Stayed: November 2013
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1  Thank priti a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded November 14, 2013

On behalf of the entire team at Le Méridien Mexico City, we would like to sincerely apologize for the isolated inconvenience you encountered on past days. Despite this incident is not the rule on our day to day operation, we are alike concerned for the derangement caused and have thoroughly reviewed this along with our team. As explained personally by our Operations Manager, upon your arrival, our hotel was completely full and we were not able to provide you with the room confirmed at that moment. Regarding the room move provided afterwards, we trust this has been entirely up to your expectations and whilst staying with us, we shall definitely focus on making the remainder of your stay pleasant. Thus, hoping we can earn your confidence back again. We sincerely thank you for your feedback and truly look forward to have the opportunity to welcoming you back again for your future trips to Mexico City.

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Reviewed November 7, 2013

What can I say, every time the smiles, the great service, the cleanliness, the comfort. What I appreciate the most is the consistancy in the service level, its always the same...just great. Sometimes you go to other hotels and its a 50-50 chance on getting everything ok.
The manager here must be doing a great job.
I cannot say enough for the staff at the breakfast, the check-in/out, front door or the bar...
I will be back.

  • Stayed: October 2013, traveled on business
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Thank Daniel3282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded November 11, 2013

We sincerely appreciate you have taken the time to share your experience following your recent stay at Le Méridien Mexico City. Learning that you enjoyed the service and warm hospitality provided by our staff, makes us feel proud and certain that we are duly working on making our guests feel like home. We appreciate you gave us the opportunity to have you with us this time, and truly appreciate you will consider us again as your “home away from home” for your next trip to Mexico City.

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Reviewed October 31, 2013

I have being traveling to Mexico for many years. Always stay at Sheraton Maria Isabel, last two times I changed to Le Meridian, rooms are larger, clean. Staff is excellent, good internet access.
The location is not the best for business but the taxis from hotel are new clean and efficient.

  • Stayed: October 2013, traveled on business
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Thank F L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded November 4, 2013

Thank you for your favourable review and high ratings. It is our great pleasure to learn you decided to stay with us this time and that you were not disappointed with our service and facilities. Thank you for the special mention about our staff, they will be very glad to know they made you felt welcome. We regret hearing that our location, on the legendary Paseo de la Reforma, was not entirely according to your needs, nonetheless it is very positive to know that our hotel taxi site service made it easy and comfortable to move around whilst in Mexico City. We truly appreciate your patronage and hope to welcome you back with our same hospitality in the near future.

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Reviewed October 28, 2013

We spent three nights here. It was formerly an Embassy Suites, doesn't appear to have gotten much more than a new name. Had a snack in the bar, breakfast one morning both were expensive. Service was perfunctory, carried my own bags on arrival since door staff were chatting. I didn't see much staff around. Internet was free and fast. Large room, decor was a little dated, bed was very comfortable, not any plugs near the bed, towels were large.

  • Stayed: October 2013
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Thank ElBajio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded October 30, 2013

Thank you for choosing us for your recent trip. We are glad to know that in the overall, you enjoyed your stay at Le Méridien Mexico City and that you felt safe at all times. Regarding the experience upon arrival, we sincerely apologize for the inconvenience. You can rest assured that we thoroughly look into each and every of our guest comments along with our team and definitely, appreciate your constructive feedback. Within the next months, we are to begin our rooms renovation and we trust that for your next trip, you will give us the opportunity to welcome you back again and provide you with this new distinctive and inspiring Le Méridien experience in our rooms.

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Reviewed September 14, 2013

The best attribute about the hotel is the friendly and reliable staff, from the front door to the front desk, everyone is superb and helpful. We happened to be experience a major protest right outside the front door that resulted in the whole Reforma Ave being cordoned off but the security staff were able to help and get in and out pretty easily.

Our suite is spacious, brightly and very well kept. We loved the gym, pool and jacuzzi in the basement. The restaurant provides sumptuous breakfast. It is quite convenient to get around from the hotel. Metro stations are nearby. You can also walk to Zocalo and Zone Rosa within 20 minutes.

  • Stayed: September 2013, traveled with friends
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Thank BlueWhirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienMexicoCity, General Manager at Le Meridien Mexico City, responded to this reviewResponded September 18, 2013

We are immensely grateful to have been chosen as the hotel of your preference during your recent visit in Mexico City. It is our pleasure to learn that you enjoyed our service and our facilities including our C’est la Vie restaurant. We will surely share your comments along with our valuable staff who will be very glad to hear about your distinction to their job. Moreover, we are glad to hear that you and your friends felt safe at all times at our hotel and at our Mexico City, and that you had the opportunity to explore part our vast culture. Thank you for commending our hotel and we sincerely hope you and your friends will visit us again in a not too distant future.

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