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“Friendly staff, hot shower, insane noise” 2 of 5 bubbles
Review of Condesa DF

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Condesa DF
Ranked #175 of 305 Hotels in Mexico City
Chicago, Illinois
Level Contributor
226 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“Friendly staff, hot shower, insane noise”
2 of 5 bubbles Reviewed October 28, 2011

First, the positives: safe neighborhood (altho far from the Metro),excellent hot shower, nice rooftop bar. Their trademark "wind-up" vintage Chevy out front always made me grin. And unlike previous TripAdvisor reviewers, I found the front desk and breakfast room staff to be accomodating and very friendly.

The room itself was lacking: no coffeemaker (at these rates we should get a free Mr. Coffee every day!), 3 hangers and a wacky key system by which if you want to access the fridge, you need to turn off all the electricity in the room. The sole tiny table was stacked high with design magazines, as if to convince the guest of how trendy the place is. (I kept moving the magazines to the closet so we could actually use the one table, but housekeeping kept moving them back...cute.) Check-out took way too long (because housekeeping had to inventory the 100 or so mini-bar items.)

I could live with all this, but the noise was inexcuseable. Ever sleep in a disco? Several nights a week (including weeknights), a discoteca inside the hotel blasted "trance" music from about 10 pm to well past 1:00 a.m. The hotel erected "sound barriers" to protect suffering guests, but they're paper-thin jokes. When the party broke up, drunken crowds lingered outside, yelling, fighting, revving motorcycles. To compound this insanity, every morning at 5:30 a.m., two guys set up an official looking table on the street just below our window and proceeded to laugh, scream and blast a radio until sunrise.

Obviously, hotel management made a calculated decision that operating a disco for young locals outweighs the lost revenue from travelers like me who will not return.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cdub333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
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English first
Tianjin, China
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 26, 2011

I did not stay there there- just went for drinks on a Friday night to their rooftop bar. A friend had said it was very "Miami beach." Although I don't think that is a great description, we did have a great time. The place was packed with yuppies, but the manager found us a table. There are couches, small cushion type ottamans etc. around cocktail tables. The service was very fast. We had an order of sushi and it was delicious. It was a little expensive (40 peso cervezas, 120 peso for Herradura reposada), but so much fun. There was a jacuzzi but I didn't see anyone in it.

  • Stayed September 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ginny46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 9, 2011

Our friends were staying there and they invited us to have dinner with them. the waiters were rude and unfriendly. The food was so so. NOT WORTH YOUR TIME AND MONEY!!!!! The W Hotel were we stayed is much better and better priced

  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mexico City hotels

london
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 30, 2011

This has been positively reviewed by all the world's premium / boutique hotel guides. It is excellent. It is in the most bohemian (and safest?) area of Mexico City; full of interesting buildings, parks, restaurants and bars. Everything about it has great style, whilst also being practical and welcoming (except perhaps the breakfast staff?) The roof terrace is a joy. Don't stay anywhere else in Mexico City.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank censington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 26, 2011

This an Amaazing Designer Hotel located in one of the best zones in mexico city, you can walk anywhere, anytime, there are plenty restaurants, bars, museums in within 20 miles away, the rooms are clean and cozy.
What i loved the most was the service, everyone was willing to help ever since check in to the check out.
The breakfast buffet very varied and filling.
We spend a great time at the terrace, you should come and try the martini´s, by far the best we had ever tried.
Excellent hotel if you ever come to mexico city!

  • Stayed August 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bologna, Italy
Level Contributor
61 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed August 22, 2011

The worst accident of our long trip to mexico.
We had great expectations about this hotel whose website made us looking foreward to sleep in.
On the contrary it has been the biggest disappontment of the entire journey!
The estate is charming and very cool, it is actually a design hotel and the beds (when they manage to set them up) are confortable. The shower product (not replaced when finished) are excellent. The breakfast, not included in the 300 dollars bill per night (!!!), has good items but not as various as you could expect.
Then, the shady side of the street: this people has not a single clue on how to manage a hotel.
The rooms are too small (at least our patio view one) and the toilets are blind without any window.
The consierge is totally inefficient and I dare to say unkind, never a smile, never a question if we were alright during our entire three night stay.
The service is incredibly slow (up to 15 minutes to have a coffe during breakfast...and it was a coffe...an order you should forsee at breakfastime!).
Than the incedible comes (but believe us, it's true): for two out of three nights they mistook setting up our bed. No jokes, the second night we found the upper sheet missing, and the third it was the lower one!
Both of the time we had call the reception and then to set up the bed by ourselves.
Now, you can read from our previous travels that we have travelled a lot, bot in crappy places and in luxury hotels, and we know what we talk about: this is the worst luxury hotel we've been to.
We are ok in straw huts if we have to, travelling in faraway places, but if we spend high rates for high quality service, we want to deal with professionals. The hotel doesn't even provide the guests with complimetary water, in a town where the tap water is not edible. We have never had a single word of excuse for the problems with the bed, and the bill -at the end - was wrong, charging us something like 100 dollars more (we had to quarrel and then they set it up).
It's a shame, because the hotel is nice per se, but we heard someone saying that, if you are not Mariah Carey, they just don't consider you.
So if you're not Al Pacino, stay away!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank edved0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoLeon, General Manager at Condesa DF, responded to this review, August 25, 2011
Dear Sir,

Hi, my name is Santiago Leon, general manager for Condesa df. I very much regret reading about your experience with us. I wish I would´ve had a chance to talk to you during your stay and before you left.

Although there is not much I can do about a few things you mentioned regarding the infrastructure and room size (which by the way we do have larger rooms than the patio room you stayed at), There are many other things that caught my attention and that I have taken immediate actions to make sure that something like this never happens again in the hotel.

I apologize for the problems you encountered and would like to show you that we can do it much better than we did with you. This is definitely something that had to reason to happen and it´s not the hotel´s standards.

I know this apology doesn´t change much at this point but as the manager of this hotel I am sure we can meet your standards. Please contact me next time you plan to visit the city. I will personally take care of your reservation and a good up grade so you can have a room with more natural light, I am sure we are better than we proved to you.

My most sincere apologies and thank you for taking the time to write about your experience. This helps us very much to detect opportunity areas and work on them so the next guest won´t go through the same.

Hope to have you back soon, I am confident you won´t regret it.

Kind Regards,

Santiago León de la Vega
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

A very nice hotel in the heart of the Beautiful Condessa District, The Condessa DF is very modern and design oriented. The hotel is not meant for people who want to lounge around the hotel and have a relaxing break from everything it is meant for the younger set who is active and out-and-about!! Accordingly, the rooms are on the small side and there is no swimming pool at all. Instead all the rooms center around a hip bar that can be pretty lively in the late evening/night!! Personally I have no trouble sleeping through noise, but I do understand some of the other reviewers complaints about noise from the bar at night. The staff was great and incredibly helpful, breakfast was tasty, and the whole place was very clean. I loved this hotel and will definitely return!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bluecarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Condesa DF

Property: Condesa DF
Address: Avenida Veracruz 102 | Colonia Condesa, Mexico City 06700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Condesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#46 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Condesa DF 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Condesa Df Mexico City

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