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“Fantastic!”

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Pennsylvania Suites
Ranked #66 of 310 Hotels in Mexico City
Certificate of Excellence
GreenLeadersPlatinum level
Level 1 Contributor
4 reviews
4 hotel reviews
“Fantastic!”
Reviewed December 18, 2013

The moment we arrived at Pennsylvania Suites we were greeted with a warm and friendly hello from Carlos and this exchange really set the level of service throughout our stay.

The room was large with a fantastic layout. While we didn't utilise the kitchen amenities, we did use the fridge to keep our beer cold! There was a beautiful large balcony that overlooked a large wall of greenery, which we felt was a great getaway from the hustle of the streets. Sitting on our balcony we could hardly hear the noise of the busy street so close by.

The hotel was very accessible with a short walk to the metro station (10 minutes) or an ever shorter walk to the bus station (4 minutes). We found that public transport was the best way to get around the city, while it was crowded at times, it definitely moved faster than a taxi!

We found the hotel staff, especially Carlos, to be very generous and going out of there way to assist us. This included Carlos ordering and picking up food for us a midnight because we were hungry!

I would highly recommend staying at Pennsylvania Suites!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmoneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, December 20, 2013
Dear Mr. Lmoneil
I appreciated your willingness and take the time to give us your feedback. Your ideas and suggestions contributed immensely to improve our services. I am very happy to know that our team provided you, the help and support that you expected.
Carlos is very nice persons and always has the best disposition.
Thank you for your visit Pennsylvania H & B.
Best Regards
Marco Cesar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
la habra
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 14, 2013

The hotel itself is small but very comfortable. Ruben was great and it was late when we got there and he was so busy tending other guests he made up by bringing us coffee, milk, fruit and yogurt. We got there at 10 pm and were starving. We also had a meeting early next morning. He suggested to order from Tranquiloco restaurant across the street and they even delivered the food warm to the room.
Lots of places to eat around the hotel and nice park to run or walk. The breakfast area and food was great before going out.
The gym was small but did the job for me. The only problem I had was there is no air conditioning and when we open the doors of the balcony we could smell cigarettes from other suites and hear the planes all night. The price however was half of what we pay in Polanco for 2 separate rooms. Also there is no next day service for laundry. It took longer than we are used to (again, we pay less so I am not really surprise). Overall we will stay there again. The security guards were super nice.

  • Liked — Space of the room
  • Disliked — NO english cable, no air conditioning
  • Stayed December 2013, traveled with friends
    • Service
Helpful?
Thank smchang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, December 20, 2013
Dear Mr.Smchang
Thank you for your recent stay at Pennsylvania H & B your house. We hope that your stay was pleasant and that our accommodations and services were acceptable to you. I understand perfectly that sometimes is no comfortable smell cigarettes smoke We don´t have conditioner air for two reasons.
1. The temperature in Mexico City is very comfortable
2. Vertical garden wall regulate the temperature
In your next visit please let us know if there's any ways that we might make improvements in the accommodations.
On behalf of our staff at Pennsylvania Suites H & B, we hope in your next visit to Mexico City will be memorable and met your expectations. We would like you to know how much we appreciated your recognition of our fine hotel and for the many kind words you expressed to our staff during your stay.

We look forward to seeing you again.

Very truly yours,

Thank you, kindly!
Marco Cesar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 27, 2013

I stayed at Pennsylvania Suites for seven nights in early November. The suite was spacious and clean with a separate kitchen, dining area and kitchen. The staff was friendly and helpful. There are separate hot water heaters in each room - you need to turn the temperature value to hot, otherwise you're likely to run cold during a long shower. The breakfast was efficient but it would have been nice to have more variety of bread, cheese and meats.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulhock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Guest Relations Manager at Pennsylvania Suites, responded to this review, November 28, 2013
Dear Guest,

Pennsylvania Suites Staff appreciates the time invested on this opinion. All the information provided will lead us to improve our operational standards and Service Quality.

According to your suggestions, the maintenance supervision will be immediately strengthened on every suite to avoid any kind of situation with the water temperature and right now we are working on a menu upgrade on behalf of our guests.

Sincere apologies for the unexpected circumstances.

Carlos Urzua
Guest Services Manager
Pennsylvania Suites Home and Business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio City, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2013

I've been staying at Pennsylvania Suites for the past year in different periods. Rooms are good, fully equipped and brand new furniture, lack of TV channel options though, and not very good noise-wise: almost all rooms have balconies, so if your next door neighbor guest is having a get-together in the balcony, you will hear it loud and clear ..
Staff is friendly and attentive - when they are actually at the reception counter - During periods of the day, security staff attend to telephone calls and requests and do their best to help you but since it is not their job, they can do little comparing to the actual hotel staff. If you arrive on Sunday afternoon or night, you are on your own (almost). Same if you want to checkout early (before 7.00am). If there's not a 24x7 fully working reception, can you call it a hotel? ..
On one of these trips during September water went out for the whole morning - so .. off to work without a bath! - .. Can't imagine how this can happen in an hotel ..
This is a good place if you think of it as an upscale rent apartment building that happens to rent you a room on daily basis, than an hotel, ..

Room Tip: Lofts are quieter ..
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johngeorge91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, November 27, 2013
Dear Guest
Thank you for taking the time to give us the feedback . I sincerely appreciate the time you spent recommending this improvement strategies .
I would like to share with you that Pennsylvania Suites H & B has full Front Desk Bilingual Service from 7:00am to 11.00pm every day, in case of bilingual assistance during the night it can be provided via telephone even our main goal is to provide our service to those executive travelers looking for long stays.
Any additional suggestions you may have would be welcome.
Again, thank you so much for your help. I greatly appreciate the comments you have provided me.
Best Regards

Marco Cesar Dorantes H
Assistant Manager
Pennsylvania Suites H & B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
108 Mile Ranch, Canada
Level 6 Contributor
224 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed November 11, 2013

Brand new hotel near the WTC the rooms were excellent however not everything was in excellent working condition it is brand new and they are working out a few bugs but overall excellent value in a great safe location

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Guest Relations Manager at Pennsylvania Suites, responded to this review, November 28, 2013
Dear Guest,

Thank you to take a few minutes to write about Pennsylvania Suites Home & Business, every remark will help our staff members to improve their performance in order to provide a memorable experience to our guests.

Kind Regards.

Carlos Urzua
Guest Services Manager
Pennsylvania Suites Home & Business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013

We recently stayed at the Pennsylvania suites for 6 nights. There was plenty of room for 3 adults in our 2 bedroom suite. The rooms were new and very clean. The master bedroom had a large ensuite with a safe to lock up valuables. The second bedroom had 2 double beds with a large closet for 2 adults. The full sized kitchen was fully equipped and had some pans, dishes and utensils which we used to cook some meals. There was also a complimentary continental breakfast every morning. (The pastries were very good, but only managed to snag some for one morning)

Staff was very friendly and helpful. We especially enjoyed Carlos's and Anna's friendly greetings at the front desk. We had trouble connecting to the hotel wifi on the first day, but the hotel quickly remedied this problem for us. When we bumped into the manager one day, he made us feel very welcome and told us to let him know if there were any problems.

The hotel is within walking distance of Insurgentes Ave, which is a large and busy street. There is also a grocery store within 5 minutes walk of the hotel. This hotel is 10 minutes walk away from the world trade center and 5 minutes walk to the buses on Insurgentes.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Guest Relations Manager at Pennsylvania Suites, responded to this review, November 28, 2013
Dear Guest,

We are so glad to hear back from you, we want to thank you for sharing your feeling about Pennsylvania Suites Home & Business.

A guest complete satisfaction is the main motivation to keep providing memorable experiences and enhance our efficiency.

We are looking forward to have you back soon!

Kind Regards

Carlos Urzua
Guest Services Manager
Pennsylvania Suites Home and Business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham, United Kingdom
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 1, 2013 via mobile

We spent a few nights at the pennsylvania suites and coming from the airport to the hotel to be honest we found very daunting, being British we are definately reserved. We were welcomed by Carlos and shown to our suite, which in a word was fantastic. It was of an incredibly high standard and Carlos by night and Anna by day were fantastic, our only thought now was what to do for 3 days. We decided to be gung-Ho and entered the city full throttle, and what a great experience it was, the people are great, the traffic manic, the food was brilliant, although to be fair we dined mainly in the Mexican street cafés which are great, although we know no Spanish we were always brilliantly suprised at what turned up. By our 3rd day we were even crossing the roads as locals. The taxis we had booked from the reception were great, and so cheap, we even ventured onto the metro, only 3 peso's. Our whole experience was a great one, and was truly enhanced by the pennsylvania suites. Thank you. We were then off to Oaxaca

Stayed October 2013, traveled as a couple
Helpful?
Thank forendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PennsylvaniaSuites, Director de Relaciones con Clientes at Pennsylvania Suites, responded to this review, November 4, 2013
Google Translation
04-11-2013

Estimado Forendy,

Gracias Mil por su comentario, la verdad nos motiva y nos alegra el saber que su estancia en Pennsylvania Suites H & B fue placentera y que nuestro equipo de recepción Carlos y Anita cumplieron sus expectativas en servicio.
Le comento que para mí también fue muy grato la hospitalidad de la gente de Londres quien también me mostro como ir desde el aeropuerto a Picadelli Circus, por eso entiendo perfectamente su comentario el cual agradezco infinitamente.
Si más y en espera de que algún momento próximo podamos servirle me reitero a sus órdenes.
Marco Cesar Dorantes H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pennsylvania Suites

Property: Pennsylvania Suites
Address: Calle Pennsylvania 127 | Colonia Nápoles, Mexico City 03810, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Mexico City
#11 Business Hotel in Mexico City
#12 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pennsylvania Suites 3.5*
Number of rooms: 31
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Also Known As:
Pennsylvania Suites Mexico City

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