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“Great Business Hotel”

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Live Aqua Urban Resort Mexico
Ranked #3 of 305 Hotels in Mexico City
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Business Hotel”
Reviewed October 13, 2013

I had a great stay at Live Aqua in Mexico City. The hotel staff was friendly and very helpful arranging pick-ups from the airport, business centre facilities for meetings and an immaculate room. I unfortunately managed to forget two books at the hotel, but this was not problem and within 48 hours everything was arranged and sent back to me in London via courier services. Excellent stay.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aucamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, October 7, 2014
Thank you for sharing your experience with other users from Trip Advisor, is nice to know you enjoy your stay witth us, every day we strive to provide the best service to all our guests and the best reward for us is to read your comments. We hope you can come back soon.

Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
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English first
Mexico City, Mexico
1 review
Reviewed October 8, 2013

This is an excellent property for your stay in the Santa Fe area as this is very close to it. The service is excellent, the people here takes care of every detail to make your stay unforgettable. The restaurant is cozy with great food. Definitely will come back.

Room Tip: Take some time to visit the shopping mall next to the hotel.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, October 7, 2014
Dear Tony, thank you for recommend Live Aqua Mexico City to other users, we are really glad you enjoyed your stay with us, We hope to see you again in a near future.


Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2013

this is a brand new hotel, I had a great experience! their rooms are beautifully decorated with great ambiance and great quality! I didn't visit their restaurant because I had dinner nearby, their service is impeccable as well as all the details!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manuelitome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review, October 1, 2013
Dear Manuelitome,

Thank you for your wonderful response. We are very happy that you enjoyed Live Aqua. Soon our Spa will be opening as well and will give you even more reasons to stay wth us. I will share your comments with our staff. They love hearing our guests comments.

Thank you again and please contact me for your next reservation.

Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 28, 2013

I stayed here for a couple of nights in september 2013. The standard rooms are very, very spacious. The hotel is in a quite neighborhood, linked with an upscale shopping center with outstanding restaurants, among others, Nobu and Costa guadiana. The hotel is brand new, and therefore somethings don't work as smoothly as you would expect (longer time for room service and the spa not yet working). The bed is very comfortable and the bathroom as both tub and shower, and a complete set of ammenities from Molton Brown. definetely a good choice if you're in the bosque de las lomas area. also the restaurante in the hotel is very good.

Room Tip: The Majority ofrooms are very quite as the hotel is on a side street without cars.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NunoGoogles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, Director General at Live Aqua Urban Resort Mexico, responded to this review, October 7, 2014
Thank you very much for sharing your experience with other users, we are glad you can enjoy your stay with us, also we are going to pass your comments to the Food and Beverage Manager, and it's a pleasure for us to let you know that this year we opening our Feel Spa By Aqua so we hope you can come back soon.


Sincerely,
Tom Shortt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

Fantastic experience from the design of the lobby and spacious rooms to the impeccable service. Did not expect this from a non-branded property and was pleasantly surprised. Everything worked, location convenient although not in the center.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eswier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review, September 26, 2013
Dear Eswier,

Thank you for taking your time to give us the positive feedback from your stay. I will share your kind comments to our staff that truly enjoy hearing from our guest. Live Aqua is a fairly new luxury Brand. Our sister property in Cancun won best resort in Mexico 2013 from the readers of Travel and Leasue. Its wonderful to hear that we here in Mexico City our maintaining their excellent standards.

SIncerely,
Tom Shortt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 9, 2013

I have high expectations when traveling on business, especially internationally. Live Aqua, Mexico City exceeded all my expectations with service that was exceptionally unexpected. Hotel rooms of this caliber should be clean, comfortable, quiet (this one like my own cocoon), and utilitarian (excellent laptop desk). However, what truly will stand apart is the service. I was never at a loss for having my needs met, questions answered, and help was quick and efficient at all times. Easiest check in experience I've had and the hotel was ready for our group of about 30 all checking in at once. There was no waiting in a line as an attendants were there to take each of us to our room, show us the amenities, answer questions, sign one piece of paper, and I was left to get comfortable with my new home away from home for the week. The food, excellent. The convenience of having the hotel attached to a little mall was great so I could stop into the Apple Store and also pick up a new business casual outfit for my husband. You never know when you'll need something when traveling and the shopping attached to the hotel was brilliant. The meeting spaces were well appointed and again we were so well taken care of for all our meetings it was a fantastic overall experience.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schadler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review, September 26, 2013
Dear Schadler,

Thank you for your wonderful comments! We opened Live Aqua almost one year ago and we are very dedicated at exceeding all of our guest expectations. It is reassuring to hear your positive review of our services and hotel. I will share it with all the staff. They will be very excited to hear your positive feedback. We hope your return to Mexico soon and stay with us again!

Sincerely,

Tom Shortt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

Live Aqua Hotel and Spa (spa soon to be added) was truly a unique experience. Spacious rooms with every convenience one would want. The Live Aqua Restaurant and Bar was cozy with great food for breakfast, lunch and dinner. Huge fitness room with state-of-the-art equipment open 24/7. Customer service is warm and gracious. Good meeting venue.

Room Tip: Request the 5th floor.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review, September 26, 2013
Dear Jani M,

Thank you for taking your time to share your opinión. We too feel that the experience at Live Aqua is perfect for business or pleasure. There are so many wonderful details through out the hotel as well as convenient and friendly service. We keep our gym open 24 hours so our guest may work out when ever they like. Allot of hotels tell you no but we prefer to tailor our services to your needs. Thanks for the wonderful comments and we look forward to your next visit to Live Aqua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Live Aqua Urban Resort Mexico

Property: Live Aqua Urban Resort Mexico
Address: Calle Paseo de los Tamarindos No. 98 | Col. Bosques de las Lomas, Mexico City 05120, Mexico (Formerly Live Aqua Mexico City Hotel & Spa)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Mexico City
#1 Green Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#3 Business Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#3 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Live Aqua Urban Resort Mexico 5*
Number of rooms: 135
Official Description (provided by the hotel):
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life. ... more   less 
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Also Known As:
Live Aqua Urban Resort Mexico Mexico City

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