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“Good Location”
Review of W Mexico City

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W Mexico City
Ranked #25 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed May 7, 2014

Situated in Polanco, it is near to all good restaurants in town. The hotel is very trendy but can be quite noisy. The rooms are a bit worn out. Spa is great. And the main lounge/bar area have just been renovated. But for business travelers the JW Marriot next door can be a better option depending on the price.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paulo_Ossamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded May 9, 2014

Hello Paul_Ossamu,

Thank you for your comments; we hope you can visit us once the renovation of the rooms is finished so you can give us the feedback about our new facilities.

Regards,
Diana Escamilla
Whatever/Whenever

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Reviews (935)
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283 - 289 of 935 reviews

Reviewed May 6, 2014 via mobile

These guys provide the BEST service I have ever encountered. Every single personnel. Very pleasant and impressive! A+ from MichAel Julian Kovadlo. Very highly recommended, will def stay there again on my next trip. Also a great location in Polanco, great spa and restaurant

Stayed: May 2014, traveled on business
1  Thank MJstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded May 7, 2014

Hello Mr. Kovadlo,

We are so proud we made your stay a W Experience; it is really nice to hear we have done an excellent job and our staff is making the difference!

We are looking forward to have you here soon.

Diana Escamilla
Whatever/Whenever

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Reviewed May 1, 2014 via mobile

After reading a couple of the reviews, I was kind of skeptical to stay over here, at the end I found a really good rate and decided to give it a try. Well let me tell you it was the best decision I could ever made.
Let me start by saying that yes, the hotel it's quite dated, and they are in the middle of a full refreshment. By the day I checked out the renovation on the lobby and bar was 99% done.
Starting with the check in, staff was really polite and always referring to me by my last name, asking about my room preferences. Bell boy takes us to our room, and yeah as other reviews state, the configuration it's quite weird, but that doesn't mean bed and pillows are not comfortable, big spaces, huge shower and tub area, and no, I couldn't hear any music or noise so my rest was really good!
The concierge was really helpful in getting us all the reservations we wanted for the restaurants in the area, within hours I had all my conformations in my room.
You can't beat the area! Within walking distance of all the restaurants, shopping areas, and museums, W has one of the best locations in Mexico City.
Now, service! Let me tell you I have traveled quite a bit, and I work in this industry, and I was amazed by the level of service I found in the W bar. Rene, the barman is your must to go person! The level of professionalism and the way he interacts with customers it's out of this world. From creating a perfect cocktail to recommending places to have lunch or dinner, this guy is one of the few people I have met in the way that really delivers the W motto, and you can really tell he loves his job.
Overall a really nice place to stay, enjoy a nice cocktail in one of the most trendy areas in Mexico City. I can't wait to visit them when all the refreshment project it's done!

Stayed: May 2014, traveled with friends
1  Thank zaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded May 7, 2014

Hello zaan,

Thank you for giving us the opportunity to have you here during your last trip at Mexico City. We are going to share all your great comments as a motivation to keep providing world class service.

We hope you can visit us again once the renovation at the rooms is finished so you can give us the feedback we need to be the best hotel!

Warm regards,
Diana Escamilla
Whatever/Whenever

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Reviewed April 28, 2014

Loved the W in Mexico City! Stayed there for 1 night and I have zero complaints. The service was perfect, the location was great and it was very clean. The hotel is located near a stop for the "hop on and hop off" tours so it was perfect. It was also near some of the most hip restaurants. I would definitely stay there again!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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1  Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded May 1, 2014

Hello Anita F,

We are so glad to hear you really enjoyed your time with us. This kind of comments make us to keep providing the best service we can.

Looking forward to see you again,

Diana Escamilla
Whatever/Whenever

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Reviewed April 24, 2014

At the W everything has been designed for your comfort and wellness. Modern, decorated with excellency, you will find the right balance between price and feeling unique. Located in the hotels area of Polanco is a great place to stay a weekend or simply come by the bar an have finest drinks in a red walls and lighting ambient that brings you a warm space to stay. The suites are wonderful. Do not hesitate to visit it. The marlin carpaccio is awesome and delicious, try it, will make your stay at the bar.

Room Tip: The wonderful room type are great, quiet, spacious and have a special touch that
  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Federico A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded May 1, 2014

Hello Federico,

Thanks for taking the time to share your comments about your recent stay with us.
We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us.

Hope to have you here soon.

Diana Escamilla
Whatever/Whenever

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Reviewed April 23, 2014

the room i had was amazing, bright, big and designed in a very modern style. It even had a hammock in the bathroom. they were still remodelling the lobby, but i was pleasantly surpirsed by the lightness of the room. I experienced and also other people were telling me that the W hotel rooms in other cities are dark.

Room Tip: get one the new styled rooms on the top floor and enoy the view over the city from your hammock.
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank M_Widjaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded April 29, 2014

Hi M_Widjaja,

Our Living Bar at the lobby is already finished with the new look, please feel free to visit us again and give us your feedback also I am pleased to know that you love the light in our rooms.

Hope to see you soon,

Diana Escamilla
Whatever/Whenever

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Reviewed April 22, 2014

The hotel is fine - it is a W, with everything that this entails. It is true that the interior is starting to show its age, but it is in no way shabby. In a world of generic hotel experiences, this is at least unique (in a good way). Maybe not ideally suited to the traditional business traveller, but I've always enjoyed the slightly impractical side of the W hotels.

The outstanding feature, by a long shot, is the great service from everyone that I encountered - especially the reception desk. Always friendly and helpful, as expected, but also very resourceful when I had a crisis (100% my fault). I would also recommend using the hotel's drivers, who offered a similar level of service.

Room Tip: I had a room high up, but colleagues on some lower floors complained about street noise.
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank G4about
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W_Experience, Manager at W Mexico City, responded to this reviewResponded April 28, 2014

Hello G4about,

We really appreciate all the comments about the service of our staff as our priority is to create experiences; in addition, I would like to inform you that our rooms will be renovated soon and, by the moment, you can come again to visit our new Living Bar with the W concept you mentioned you enjoy.

Regards!

Diana Escamilla
Whatever/Whenever

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
Price Range: $176 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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