So, let me start by saying I am a business traveller, so this will be a very biased review. That being said, here are the good things:
- service is extremely good
- fits all the basic for a 4 star: clean, good rooms, etc
- location is amazing, specially if you wanna be in the trendy/cool places, though I would still prefer condesa
Now to things I would improve:
- i find the music which is endlessly playing in every public facility annoying. You cant have a quiet breakfast or read a book at the restaurant - thats impossible
- some of the facilities are getting old - furniture chipping, old carpet, things like that. There seems to be a renovation going on right now, but looks like it's only on the main lobby
- my room smelled like cigarettes even though it was a non-smoking room
- i really don't understand why every room service comes with a mandatory service fee AND a delivery fee! I am usually a great tipper, but under those circumstances I never tip! By the way, st regis never does a thing like that why W does it beats me.
- the restaurant is not the priority, the bar is. Which means it took me 1.5 hour to get a burger and dessert at the restaurant on a friday night. So really, just go the restaurants in the area. You are better off.
- the hotel staff is kind of unaware of what are the needs for a business traveller. As I arrived, they told me I would get the room in one hour. 45 min have passed and being extremely late for work, I ask if I can have a shower and unpack a few things. The staff tells me i can use the spa for the shower, but I literally have to unpack in the lobby in front if everyone. I mean, how about leading me to somewhere private before heading to the spa? Come on, totally clueless!
- my phone stopped working and after bringing it to the reception, I am still waiting for it...
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- Also Known As:
- w Mexico City Hotel Mexico City
- w Hotels Mexico City