We stayed at this hotel for three nights in May, and were really excited about our visit. Especially knowing that they are member of Design Hotels and Small Luxury Hotels, we were particularly curious about our stay.
What we liked:
The hotel is very small (17 rooms) and located inside a 17th century colonial building. Beautiful architecture and beautiful design. There is an amazing roof terrace with pool and bar overlooking the city.
The location is very good: Two streets away from Zocalo (main square) and close to some of the city's main attractions (Bellas Artes, Cathedral, Mercado de Artesania, Templo Mayor)
What we didn't like:
The staff at the front desk has no knowledge about the city, and we had to consult our guide book and the internet for EVERYTHING.
The staff in general is not very friendly or helpful except for one of the bartenders at the roof bar - a young gentleman with a moustache - he was welcoming and very nice with us.
On one day there was a huge pool party on the terrace. If you choose to stay at a hotel of 17 rooms the last thing you want is to find a party with hundreds of people at the pool. We found this unacceptable and a sign of not showing respect towards the hotel guests.
The hotel is quite noisy in general since there is a restaurant in every patio of the building.
Our room had no window, and thus no fresh air (especially difficult at night).
On top of all that, there was an important mistake on our bill at check out confirming me yet again that the service level is not up to the category standards.
We hope this hotel will improve. They have great potential but seriously have to work on their service standards.
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- Also Known As:
- Hotel Downtown Mexico Mexico City