My husband and I stayed here on our honeymoon. The hotel itself is gorgeous – as others described, it’s in a colonial building and no expense has been spared in its renovation and décor. From the enormous plant wall to the murals and exposed brick in the rooms, it’s very nicely done. The rooms facing the street are quite loud, but it’s the Centro – the streets are narrow and crowded. Condesa, Roma, or Polanco might be more your style if you’re looking for quiet in DF. The staff was exceptionally friendly, and they even sent chocolate-covered strawberries to our room the first night since it was our honeymoon -- very thoughtful. Overall, we really enjoyed Downtown Mexico…until the last night.
Our reservation was for four nights. When we returned on the third evening, after a long day in DF, we were greeted by the manager who said they had expected us to check-out that day (after only three nights). We were told they had gone into our room and “packed” our things. We quickly produced our reservation confirmation that indeed showed us confirmed for the fourth night. They were embarrassed, but said there were no rooms available in the hotel and we’d have to stay at Condesa DF (also owned and run by Grupo Habita). The manager bought us a drink while we waited for the taxi, which they also covered. That was it.
So, the last night of our honeymoon was spent schlepping our empty suitcases and about 8 plastic hotel laundry bags across Mexico City. They literally threw all our belongings (laptops without cases, toothbrushes, shoes, etc.) into plastic bags. Upon arrival at Condesa DF, they knew nothing of the situation and, the next morning, we had to argue with the girl about what rate we should pay. In addition to our bill at Downtown Mexico, we paid for the room at Condesa DF. If I had to do it again, I would have found another hotel elsewhere in the Centro that night and been done with Grupo Habita, but we were so tired and just got in the taxi. The manager at Downtown DF was very nice and apologetic while we waited for the taxi, but upon reflection of the whole hoopla, I really think they should have down more to make up for this huge error. We travel a lot, both together and independently for work, and this was honestly the worst experience we’ve had with a hotel.
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- Also Known As:
- Hotel Downtown Mexico Mexico City