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“Great, but room service, nooo way?!”

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InterContinental Presidente Santa Fe
Ranked #49 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed June 29, 2013

Everything was great until room service came in, (First night) four times to order some wine to the room which I talked to three people to find which one they had in stock, okay I understand but please don’t tell me the only bottle is one of the most expense one they have. (First Morning) which forgot my order and I was heading to a conference so that is not good trying to eat before!!! When I called I was cut off three times!!! Then when it arrived was wrong.... Last night took over an hour for room service.... Hugo but was super helpful trying to fix the situation I wished I had him from the beginning. Jasmine who was taking the order was very rude; i don’t think she spoke English then don’t answer the phone at a international business hotel. I can totally understand a few blips, because the rest of my stay was great but the biggest area to fix is your room service SERVICE. So I hope management reviews the system in that department, because it was wonderful place. The rooms are really nice and innovated. Large windows with high ceilings overlooking the beautiful city at night were amazing. Shower water pressure was great even had a foot step for ladies trying to shave. IF you going to eat somewhere close by the hotel go to the PALM, was incredible food and service. King fish was so/so….

  • Stayed: June 2013, traveled on business
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Thank Megmac11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded July 1, 2013

Dear guest,

First of all I would like to thank you for taking the time and consideration to give us your appreciations and comments on your stay with us at Presidente InterContinental Santa Fe. It is through your comments that we have the opportunity to see our improvement areas and work on them. Please be assured that we are already taking actions regarding the details you mention.

We would like to have the opportunity to welcome you again at Presidente InterContinental Santa Fe México and create for you a better and unforgettable stay this time.

Again, thank you for your comments

Best regards,

Bernard Andre Verones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 - 118 of 359 reviews

Reviewed June 24, 2013

2nd visit and excellent service, food and location. Walking distance from large shopping centre and in house several good restaurants. Rooms very well set out with everything needed. Apparently internet will be free worldwide for gold+ members from July which is currently the only small downside of with a small extra charge. Great value buffet in the business centre worth doing if you want to get out of your room and catch up on emails over dinner. Much better location than staying in town and getting hit with the traffic travelling to and from Santa Fe. Fitness centre is a little small and they could do with a sauna or steam room.

Stayed: June 2013, traveled on business
Thank SteveMXP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded June 26, 2013

Dear guest,

First of all I would like to thank you for your time , sharing with the tripadvisor family, your experience in your home, The Presidente InterContinental Hotel Santa Fe Mexico City.
In fact I would like to add that yes we have Saunas (ladies $ gentleman’s) in each restroom in the gym.
We are looking forward to see you soon again and it will be a pleasure to welcome you.
Saludos from Santa Fe Mexico City,

Bernard Verones
Gerente General / General Manager

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Reviewed May 12, 2013 via mobile

Really a top notch hotel though getting in and out is a bit quirky as the lobby is on the 30th floor. I had a huge room on the 40th floor for 160 USD. Room is well appointed and very modern. Good location if you need to be in and around Santa Fe.

  • Stayed: May 2013
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Thank jackietrehorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded May 15, 2013

Dear guest,

First of all, I would like to thank you for taking your time to share such nice comments with the tripadvisor family.

It is a pleasure to receive you in your home, the Presidente InterContinental Santa Fe Hotel in Mexico City and yes we offer the best location in the zone. We are at walking distance from a few corporate business, hospital, mall, restaurants, etc.

In the building where the hotel is located, you can find over 6 restaurants including the two world famous: PALM AND AU PIED DE COCHON.

because the building was designed for departments that is why the rooms are so spacious

The entire staff and myself will be very happy to receive you soon again.

Sincerely,

Bernard Verones
Gerente General / General Manager

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Reviewed April 15, 2013

The hotel is amazing, very modern, the best part is the room. Huge windows overlooking Santa Fe area, very high ceiling and large bathroom. I recommend this location for business only, being located in the business district of Santa Fe. For tourists is a bit far from the city center

  • Stayed: March 2013, traveled on business
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Thank sarosio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded April 16, 2013

Dear Guest,
Thank you for taking your time and sharing such comments with the Tripadvisor family.
It is always great full to read the satisfaction of our guest in his experiences in his home; Presidente InterContinental Santa Fe Mexico City and our passion is to serve you.
We looking forward to see you soon.
Best regards,
Sincerely,
Bernard Verones
Gerente General / General Manager

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Reviewed April 8, 2013

The view is amazing, breakfast included at the Au Pie is Amazing! You can actually have a great lunch and dinner without leaving the area of the hotel, they have great restaurant options. I would stay there any other time.

  • Stayed: March 2013, traveled on business
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1  Thank JoseLomeliV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded April 10, 2013

Dear Guest,

Thank you very much to share such comments with us and all the Tripadvisor family.
Yes it is true that we have the best gastronomical concept in the zone including the both well-known, Palm & Au Pied De Cochon Restaurants.
This is the highest building in the highest place in Santa Fe, thats why we offer those breathtaking sunrises over all the valley of Mexico city and over the both volcanoes. Just remember it entering in: webcamsdemexico
We look forward to see you soon in your home, the Presidente InterContinental Hotel in Santa Fe Mexico, our passion is to serve you.
Best regards,
Bernard Verones
Gerente General / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013 via mobile

On bussiness trips its basic to have a comfortable place to go back at night. This hotel exceeds those expectations. Rooms are spacious, high ceilings, nice living room area. Gym is ok. There are several dining options, one of them of the best in DF. As for the room I would only improve the lighting in the bathrooms.

  • Stayed: March 2013
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1  Thank TRAVMX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded March 25, 2013

Dear guest, thank you very much for sharing your feeling with us
We appreciated a lot your comments
Best regards
Bernard Verones
Gerente General / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

You will find the utmost in customer service and trained personnel in a very professional hotel. We have tried almost every hotel in the area, and this one is by far the best. The rooms are spacious and modern and have everything you need. In summary: staff and hotel exceeded expectations. And admire the Popocatépetl and Ixtaccíhuatl from your room when you wake up.

  • Stayed: February 2013, traveled on business
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1  Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, Director General at InterContinental Presidente Santa Fe, responded to this reviewResponded February 20, 2013

Lovely guest!,

Thank you so mucho for sharing your great experiences lived with us in your home, the Presidente InterContinental Hotel in Santa Fe Mexico City.

It is thru, this new modern zone have Few hotels offers and we are proud to receive such qualification form your visit.

Be sure that I will share your feeling from our staff to all my colleagues in the hotel, our passion is to serve you.

We are looking forward to see you soon again.

Saludos,

Bernard Verones
Gerente General / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Presidente Santa Fe

Address: Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Mexico City
#20 Family Hotel in Mexico City
#30 Luxury Hotel in Mexico City
Price Range: $106 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Santa Fe 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
InterContinental Presidente Santa Fe Mexico City

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