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Reviewed August 13, 2012

I stayed August 5th - August 8th, 2012 and would highly recommend to any person traveling to Mexico City. Even before I arrived Hector Rico, Concierge arranged for my driver to meet me at the airport. Then greeted by Sandra Messer and Monica Sanchez..everyone was always willing to help and very patient with me since I only speak English! The front desk was always there to help and make sure that my stay was more than comfortable - that the stay was rememberable....Throughout my stay Hector insured that I had a driver to take me where I needed to go...no worries at all as Hector always took care of it for me.

The rooms were spotless and beautiful! At night you can enjoy the outside terrace and enjoy your meal or drinks. I happened to catch up on my emails while enjoying the outside atmosphere.

There is a great resturant called "The Palms", the food is awesome and the service is fabulous. Not to mention Monica who recommended the best red wine that I have had in a long time.

  • Stayed: August 2012, traveled on business
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1  Thank Deborah n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, General Manager at InterContinental Presidente Santa Fe, responded to this reviewResponded August 17, 2012

Thank you for your time and sharing your comments that undoubtedly enrich the soul of all the people who work in President Intercontinental Santa Fe in order to convert your stay in unique experiences.

Will be a pleasure to welcome you in your home soon!

Very grateful

Bernard Verones
Gerente General/General Manager

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Reviewed July 9, 2012

Stayed recently at this very nice hotel. The only reason I did not give them five stars is they are still under construction and have a few hick ups they need to get over. All employees are new. As a Gold member of Priority Club they seemed to have no idea what perks are to be given to Platinum or Gold members and I did not see any benefits at this moments for members. I think they will get over this and figure out they must offer items which are for the club.

The rooms are well decorated and all of them have the view of the city of Santa Fe, All rooms have very high ceilings and the sound is not a problem. The have a numbering system on the floors which is +20, so if you think your on floor 37 your really on floor 17. There are plenty of nice places to eat directly in the building, I went to both of the ones on the first floor. I enjoyed Lucy Shanghai's very much./ Good prices, great service and great feel.

If you want to venture out there is plenty to do in the city of Santa Fe as much of it is very new and very roomy compared to Mexico City.. Traffic is a bear getting in and out of to and from Mexico City, so I would not recommend staying here if you have to commute back and forth. Great place if your doing business in Santa Fe.

  • Stayed: July 2012, traveled on business
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Thank LAmericaTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BVerones, General Manager at InterContinental Presidente Santa Fe, responded to this reviewResponded August 17, 2012

In advance thank you very much for the valuable comments you share us, same that help us to achieve growth and improvement in our day to day services. It is a pleasure for me to confirm you that our facilities are already running at 100%, and available to receive you again.

Will be a pleasure for me to meet you in your home, Presidente InterContinental Hotel Santa Fe Mexico in the near future.

Sincerely

Bernard Verones
Gerente General/General Manager

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Reviewed June 24, 2012

This is a really beautiful new hotel, but unfortunately they probably opened a little too premature. They really shouldn't be charging their regular room rates for a hotel that is less than fully functional.

The rooms are truly exquisite. Tastefully decorated, extremely comfortable, high ceilings, fantastic views, an exceptional bathroom, and one of the most comfortable beds I have slept in for a very long time. Great work space, lots of closet space and nice amenities.

A word of caution though: the room descriptions are not very accurate. I thought I would splurge for a weekend on a "KING SUITE", based on the website room and rate description. Here is the reality of what you might find:

*Dinner Snacks, complimentary - NO
*Drinks, complimentary - Not offered
*Lunch Snacks, complimentary - NO
*Separate Check-In Area - NO
*Club access - NO
* Terrace - not all King suites have terraces, and I was given a room without one. They did finally change me to a room with a terrace, and this was very nice.
*Coffee Maker - only if you like espresso
*Kitchenette - kinda
*Mini Bar & Mini Refrigerator - just the mini bar
*Plates/Glassware - just the glasses
*Pots/Pans/Serving Dishes - Nope
*Silverware - no
*Tea Maker - no
*Sofabed - no

I am starting to think they didn't give me a suite, but charged me for one.

Great restaurant selection, but many were closed as they were still under construction, including my favorite, The Palm, which was a huge disappointment.

However, my meal at Au Pied de Cochon was excellent. Great food, great wine, great service, great ambiance.

Additionally the AC didn't work, but I was warned upon check-in, and the temporary portable AC unit was adequate. Other small issues such as the telephones not programmed correctly (impossible to make any call within or outside hotel), the leaking shower door flooding my bathroom, ice machine not working on the floor and having to wait 30 minutes for room service to deliver ice, etc. No big deals, but when paying full rate, it is a big deal. I would have expected some sort of additional perk besides free softdrinks, as was offered by the hotel GM.

I hope once everything gets worked out and fully functional I can stay here again, as I'm sure it would be a wonderful experience, but until then I will chose another hotel on my next (and very frequent) trip to Mexico City.

Thanks!

Room Tip: Room descriptions aren't accurate. Verify upon making reservation and/or checking in.
  • Stayed: June 2012, traveled on business
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Thank Travel8286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this reviewResponded July 26, 2012

Dear pfgdl,

Thank you for posting a detailed review of our property. I am delighted that you found our hotel beautiful and that you enjoyed dining at Au Pied de Cochon. Please allow me to apologize for the inconvenience and negative impression you may have had with your room accommodations and the services you received during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly.

I really appreciate your feedback and we welcome any opportunity to improve.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 5 days ago via mobile
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Stayed: September 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGonzalezSantaFe, Guest Service at InterContinental Presidente Santa Fe, responded to this reviewResponded 3 days ago
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Reviewed 5 days ago via mobile
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Stayed: August 2018, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGonzalezSantaFe, Guest Service at InterContinental Presidente Santa Fe, responded to this reviewResponded 3 days ago
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