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“A Functional Hotel, but with a Bad Lobby/Restaurant”

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Novotel Mexico Santa Fe
Ranked #160 of 313 Hotels in Mexico City
Reviewed August 29, 2012

I stay regularly at this hotel during my business trips.

The location in Santa Fe is very convenient, as it is just in front of a new shopping mall full of shops, restaurants and even a great supermarket (Chedraui).

The hotel is very functional. Rates usually includes free wifi and breakfast, which is a big plus. The hotel even have a nice gym and a full open swimming pool at the terrace, which is fantastic.

The rooms are roomy, but somehow basic (nothing fancy). Still, they have everything that you need for a good sleep and to do some work.

The employees are all extremely friendly and helpful.

The main negative of the hotel is the lobby area and restaurant. Although the area has just been renovated, it is still not inviting at all.

First of all, the lobby does not have a real bar, but just some seats near a giant TV screen (???). In the middle of the lobby, separating it from the restaurant, there is a counter, with a fridge facing the lobby, with lots of visible food inside!!!!!! It looks like a deli. Not sure who's horrible idea was it.

The restaurant is OK for breakfast (has a buffet), but is horrible for dinner. The menu never changes significantly (at least during the last 2 years). All dishes are very heavy, very prepared and with lots of sauces. Other than a grilled chicken plate (which is the only thing that I can order), all other plates are fattening and full of carbs. They never have fresh juices, so even the available drinks are unhealthy.

The restaurant offers a pre-fix menu daily, but with weird selections (Vietnam menu, Indian menu, etc.). It appears that the chef is trying too hard to look international and knowledgeable, but he/she forgets about healthy, clean foods. This is interesting, because the hotel market itself as a "natural" hotel.

To make matters worse, the restaurant for dinner is always empty, so it is really depressing dinning there. It appears that the hotel does not care at all about changing that. In three occasions during this trip, coworkers met me at the lobby to have dinner, and immediately suggested a different place. By the way, the hotel next door (JW Marriot) has a magnificent restaurant (CAU) with a great buffet. And it has the same prices as Novotel's!!!!

Overall, I like the hotel for its functional nature. But PLEASE, change that restaurant!

  • Stayed: August 2012, traveled on business
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2  Thank Fernando-Botargues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this reviewResponded September 13, 2012

Dear Guest
I appreciate very much your comments and I will personally advise the food and beverage specialist and our Executive Chef to take into account your important suggestions.

Looking forward to receiving you soon.

Regards,
Douglas Goncalves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 - 71 of 239 reviews

Reviewed August 14, 2012

Had to travel for business and felt like home. All staff is very friendly. The elevators have a security system that avoid outside people get into guest rooms floors. Breakfast Service is very good, variety and flavor excellent.

Room Tip: I stayed @ a regular rooms, I am not sure if there is a different one.
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  • Stayed: July 2012, traveled on business
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2  Thank Kneffel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this reviewResponded August 17, 2012

Dear Guest, thank you very much for your comments, at Novotel we strive to provide a superior service, I was personally satisfied that you felt like home!

Hope to seeing you soon.

Regards,

Douglas Goncalves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

During breakfast in the main floor. 2 people entered and grabbed my bag from the table. There is not way the hotel was not involved in some way. You can not exit the hotel and the main area without not passing security and valet parking...
They help me to go to make the declaration to the police but the hotel did not responde with any coverage or insurance, taking into the account I was inside their property.
Not only that, they charge me for the 4 nights.
In the Police Station they where not suprised I was arriving...they told me they received a lot of cases from there.

  • Stayed: July 2012, traveled on business
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2  Thank radhaflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this reviewResponded August 13, 2012

Dear Guest,
Thanks for your comments.
As you are aware of, the case has been directlly dealt by the local authorities who are in charge of the legal investigations.

Douglas Goncalves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2012

Great location, however renovations are underway with half floors being closed. I had a premier room and was redirected several times by signs and walked an age in reverse direction to find my rom. Room service menu could also do with a refresh.

Room Tip: Avoid the renovations
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  • Stayed: May 2012, traveled on business
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1  Thank Thefox_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this reviewResponded June 4, 2012

Dear Guest, thank you so much for your comments.

I inform you that this was the last part of our renovations process, re-carpeting the corridors accessing the floors have just been completed.
As you may have noticed, in February 2012 we just finished the renovation of the social areas, restaurant, bar and reception.
I thank you for the comprehension; we have worked to serve you better!
Best Regards,
Douglas Goncalves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2012

If you are looking for a hotel in Santa Fe, you would have a lot of options. However, Novotel is as good as any and for a budget traveller might be a good option. The rooms are fairly spacious and the people are really really nice. However, if you are travelling as a tourist you might want to get a place close to the city centre. Novotel does help arrange for sightseeing tours to Teotihuacan and city tour.
There is also a shopping centre right opposite the hotel.

Room Tip: Look for a room facing the road. The other side just looks over the adjacent hotel.
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  • Stayed: March 2012, traveled on business
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1  Thank bizLeisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this reviewResponded April 10, 2012

Dear Guest

Thank you for taking the time to report and share your experience at Novotel.
Your feedback is very important to us.
We are looking forward to receiving you soon.

Best Regards,
DG

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Reviewed September 15, 2011

This was my second stay at Novotel Mexico. This is a very nice hotel, with a great cost benefit. The rooms are very nice the staff is friendly and helpful. The impression I had was that the Novotel improved since Jun/10 when I was here for the first time. Just be aware that Santa Fe is not the best location in Mexico DF if your office is not in this neighborhood.

  • Stayed: September 2011, traveled on business
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2  Thank BrazilAca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accor_Mexico, Gerente at Novotel Mexico Santa Fe, responded to this reviewResponded August 10, 2012

Dear guest

Thanks for your comments, at Novotel we continually strive to serve you better.

Looking forward to seeing you soon.

Best Regards,
Douglas Goncalves
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2011

Under no circumstances arrive with your car or a rental car....the motor lobby is extremely small and is shared among several tenants, so even getting into the motor lobby is tough. In the afternoon and evening, they allow cars to park on the curbs and any available space, so its difficult to even get to the valet service. Its difficult to see the one and only entrance when arriving due to the neighboring office building, which blocks a view of the ingress situation. Otherwise, the service is good, they have free Internet service which works reasonably well and the rooms are clean and neat with a lot of workspace. The hotel is close to the Bancomer Expo Center, but despite the proximity, it is a difficult walk due to the layout of Santa Fe. It is difficult to see the hotel from a distance due to all the new office towers that have been constructed around it.

  • Stayed: July 2011, traveled on business
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2  Thank og84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#45 Luxury Hotel in Mexico City
Price Range: $76 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Official Description (provided by the hotel):
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 
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Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City

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