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“Awesome awesome awesome hotel”

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JW Marriott Hotel Mexico City Santa Fe
Ranked #24 of 309 Hotels in Mexico City
Certificate of Excellence
Boston, Massachusetts
Level 5 Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Awesome awesome awesome hotel”
Reviewed January 24, 2014

Just what can i say everything is awesome at this hotel. Very luxurious in the upscale neighborhood of Santa fe. The hotel has a excellent technogym. The have a great executive lounge with good food and drinks. The rooms are very convenient and nice. Will come back again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank My_Bos_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, January 27, 2014
Dear Guest,

What a delight has been for us to read your review about your recent stay!
Let me tell you that our entire staff is just thrilled to know that you enjoyed our Hotel and that you plan to come back.

We will be more than honored to see and welcome you again.

Thank you so much for sharing your experience with us and other fellow Trip Advisor users.

Kind regards,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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usa
Level 4 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 23, 2014

I thought this hotel was great. Very nice lobby/bar, rooms, concierge lounge, location, etc. It wasn't until I was packing up to leave that I noticed that they charge for the in-room coffee maker (and tea). Like nearly all Marriott properties this hotel (room) has a little single-cup coffee maker and three tea bags on display. I was shocked to see as I was packing to leave (and after three cups of coffee and one of tea) that they charge for this that is free in all other Marriott hotels (and they charge a lot). Other than that I had a really nice stay at this hotel.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imfletcher72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, January 25, 2014
Dear guest,

Thank you for taking time off your shcedule to share your experience with other fellow travelers.

We are glad that you had a nice stay with us and we want you to know that your feedback is what keeps us improving our service so that you and other guests can fully enjoy the JWM experience.

It will be a delight to host your next stay in Mexico City, Santa Fe.

I stay at your disposal.

Kind regards,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 28, 2013

This was the second time that I stayed in Mexico City in a hotel. Santa Fe is a popular business area nowadays with great restaurants, hotels and shopping centers. JW Marriott Santa Fe is a brand new hotel, probably no more than 2-3 years old, that is located in a great spot in the area. From the hotel you can easily walk to nice restaurants and taking a cab you can go to "Centro Comercial Santa Fe" that is the biggest mall in Mexico City and "Arcos Bosques" that is a brand new shopping complex.

The JW Marriott Santa Fe services are ok but not as I expected. The reception needs to improve, it was really slow when I made my check-in and out. They had personnel on training that day that affected the work both days.

Other aspect that the hotel needs to improve is the executive lounge, it is located in an upper floor with a nice view of Santa Fe, but the service is not excellent, just good. I went over there 3 times and all of them there was just one people to service the lounge.

The staff is friendly and you will stay in a nice hotel, no doubt about it.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alfredo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review, February 24, 2014
Appreciated Guest,

I want you to know that reading what our guests experienced on our Hotel is what keeps us improving in order to be the best option in Santa Fe, Mexico City.

Be sure that your feedback about our front desk and executive lounge staff has been taking under consideration by the managers of those areas so next time you decide to visit us you will notice the difference.

Thank you and hope to welcome you soon.
Kind regards,

Miguel Mestas
Generarl Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Level 6 Contributor
323 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed December 2, 2013

Santa Fe is a Mexico City´s suburb filled with vanguard skyscrapers, delicious restaurants and colder weather than downtown. J.W. Marriott fits in Santa Fe modern architecture with an interesting sculptural ensemble at the gate, a cozy lobby bar, a beautiful pool terrace, spacious rooms and nice ballrooms. The two restaurants were delicious, offering Mexican and italian Author´s cuisine.

On the other hand, the service doesn´t reach these high standards. Several times we called Concierge and didn´t find anyone on his post. We left our room in the morning, returned at night and found the bed undone. After we complained, the next day the room was tidy but the amenities hadn´t been replaced. We asked for a van to the airport, expected the confirmation call that never came, and had to call 4 times to get an answer.

We attended an event in a ballroom and were surprised to find ourselves in a cloud of smoke, regardless the law that forbids smoking in enclosed spaces, and applied everywhere else, as stated in the sign "100% smoke free environment" at the lobby.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RicherTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review, February 24, 2014
Dear Guest,

We want to thank you for writing such a detailed review about your stay at our Hotel.
Please be sure that your feedback is what keeps us improving in order to provide delightful experiences to our distinguished guests.

Let me tell you that we are verifying each negative point you mentioned so we can prevent it from happening again.

Hope to see you soon, kind regards.

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed December 1, 2013

Overall - Average / 3 of 5 - Excellent service and amenities
Wifi - Poor / 2 of 5 - Limits on number devices and additional charge
Bed - Very Good / 4 of 5 - Nice bed
Closet Space - Poor / 2 of 5 - Not a lot of closet / dresser space
Smoking Area - Poor / 2 of 5 - Lacking convenient out of the way smoking area
Menu Selection - Average / 3 of 5 - Limited selection
Location - Average / 3 of 5 - Close to many restaurants, shops, not really close to main area
Breakfast - Excellent / 5 of 5 - Perfection!
Room Service - Excellent / 5 of 5 - Very fast!
Houskeeping - Poor / 2 of 5 - Kept forgetting toiletries
Dry Cleaning - Average / 3 of 5 - On time
Staff - Excellent / 5 of 5 - Very good customer service and friendly
Restaurants - Average / 3 of 5 - Restricted selection onsite
Pool - Very Good / 4 of 5 - Heated and very good size
Hot Tub - Poor / 2 of 5 - Not working when I was there
Gym - Very Good / 4 of 5 - Good size / good selection
Shower - Poor / 2 of 5 - Very small
Tub - Average / 3 of 5 - Nothing special

Room Tip: Go to the Stadia Suites for best value and service, JW Marriott for best overall amenities and exper...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, December 3, 2013
Dear Guest,

Thank you for your honest and detailed review about your recent stay with us.
Every area that you commented is going to be taken care of as our main commitment to our guests is offering memorable experiences where they only need to focus on themselves, what is really important.

We hope you give us the pleasure of hosting your next stay on Santa Fe, Mexico City.

I stay at your disposal.

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 25, 2013 via mobile

Nicely furbished hotel in Santa Fe Mexico city.Suitable if you have to work in Santa Fe since it takes time to go to city center. The Executive Lounge is nice but variety of buffet could be better.I cannot recommend the food in the Italian restaurant although the chef is Italian. The breakfast in the hotel restaurant is good.
Concierge and Reception personnel are very friendly.

Stayed November 2013, traveled on business
Helpful?
Thank Er K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, December 3, 2013
Dear Guest,

Thank you for chosing the JW Marriott Mexico City Santa Fe for your recent stay in the area.
As you mentioned, our location is ideal for business travelers as we are near the most notable corporations in the country.

It's great that you perceived or staff as friendly since we are sure that is the base of an excellent service experience.

Please be sure to visit us again next time you come to Mexico City.

Warm Regards,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
Level 6 Contributor
111 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 23, 2013

On a recent business trip, I had the opportunity to stay in this relatively new hotel near our office. The rooms are spacious and comfortable with some great views of the Santa Fe area. The breakfast, while it was not free, was so superior to the "free" breakfasts offered by many hotels, that I found it well worth the price. Served buffet style, so even the most hungry person will find it most satisfying.
As someone who works out and grades hotels, in large part, on the quality of the fitness center, this hotel stacks out in the top 10. New equipment and plenty of it. My only suggestion, add a few more free weights; particularly at the heavier range.
I will definitely stay at this hotel when I visit our office in the future.
Oh - and as an added bonus, across the street is a large retail/office building; which includes a three story retail mall - for those that like to shop!!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedSooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM JW Marriott ... M, General Manager at JW Marriott Hotel Mexico City Santa Fe, responded to this review, December 3, 2013
Dear Guest,

Thank you for your enthusiastic and positive review about your recent stay in our Hotel.
I want to mention that our Executive Chef was personally thrilled to read your opinion on our buffet.

Please be sure that we will take action about your comment of the heavier range weights so that you and our guests can fully enjoy what our Fitness Center has for you.

We will be delighted if you considered us once again for your next stay in the area.

Please receive my warm regards,

Miguel Mestas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Mexico City Santa Fe

Property: JW Marriott Hotel Mexico City Santa Fe
Address: Avenida Sante Fe 160 | Col Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#18 Family Hotel in Mexico City
#18 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City Santa Fe 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Santa Fe Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 
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Also Known As:
JW Marriott Hotel Mexico City Santa Fe

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