This hotel is very modern, clean and artistic. The continental breakfast included with the room is wonderful.
However, I have a couple big issues. For one thing, when we reserved our room there was no mention that there were entire 'smoking floors.' We were assigned a room and on the second day started smelling strong cigarette smoke. We told the front desk and they said they would handle it, but then the housekeeping staff told us that we were on the smoking floor. Kindly, our housekeeper offered to put a damp towel by the crack in the door at night, but it was still not great. There is so much more smoking in Mexico City than we are used to in NYC and it would have been nice to have our hotel room at least be an oasis to get away from the smoke.
Also, my bigger issue is that this is an event hotel, first and foremost. I never got that impression from their website but it became very clear as we stayed there all week. Pretty much every single day there was an event of some sort being held on the rooftop and/or by the pool. That means a check-in table in lobby, tons of random people entering the hotel (and easily able to ask for a room key at the front desk if they wanted to, making it not very safe for hotel guests), and the rooftop and/or pool not being available to hotel guests. On a Saturday there was seven hour event. Because I made it clear I wasn't happy about not being able to use the pool, they did say we could be there but the truth was that all chairs and lounges were put away so we couldn't have done anything but stood around anyway, which would have been awkward and not the point of relaxing at the pool. I made it really clear to the front desk that I thought that wasn't fair to hotel guests paying money to stay at a hotel with a pool and that I wasn't happy. Nothing was done to ameliorate the situation or attempt to make their guests happy.
In short, I simply feel the hotel should be more clear about it's status as the hot spot for events so that guests can decide if that is the type of experience they are looking for or whether they would prefer privacy, access to all hotel areas and relaxation.
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- Also Known As:
- Habita Mexico City
- Habita Hotel Mexico City
- Hotel Habita Mexico City