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“Double Tree Hilton in Mexico City”

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Krystal Urban Aeropuerto Cd de Mexico
Ranked #71 of 312 Hotels in Mexico City
Reviewed August 25, 2014

Excellent hotel for its price but the location is in a very bad district and far away both from the airport and the City center. Also, instead of calling professional taxi drivers the hotel provides amateurs with a poor knowledge of Mexico City. Our trip to Anthropological museum took almost two hours instead of 45 min

  • Stayed: August 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Arkady K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded September 2, 2014

Thanks for your comments, we will be working hard following your comments, take actions to offer you a better experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 - 114 of 407 reviews

Reviewed August 17, 2014

I asked for a late check out; I was told I was going to be able to check out late (6 PM); when I was going to get in to my room, my key wasn't programed.. I went to the front desk and the boy at service told me the late check out wasn't approved.. that I had to pay 45 dlls.. I went to my room and the manager at turn called to my room to tell me that I wasn't going to be charge on 45 dlls. but, I had to leave the hotel immediately!!!!... I asked her...Äre you asking me to leave the hotel right now? and she answered: "Yes".. You have lo leave immediately or you are going to be charge with 45 dlls.... I took my stuffs and when I got to the front desk... she was waiting for me to make my check out!!!! I am a Hilton Honors member, and I feel I wasn't treated in a kind way... Because of that... I won't saty at that Double Three in Mexico city, located in Rojo Gomez 630

  • Stayed: August 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Rigoberto E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Public Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 20, 2014

Your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014

Would have been nice if shower and a/c were working right. We were two adults and one kid in the room and made our reservation accordingly. We arrived late at night after a long trip and would have appreciated if the room had been equipped with 3 towels, 3 bottles of water etc. instead of 2. Else the hotel is very comfortable.

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Martina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 11, 2014

Thanks for your comments, we will work harder to offer you a better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

The hotel is located in an industrial area and the surroundings are not friendly. It is a 10 minute ride to the airport. The hotel did not have any hot water (a known problem it seems) and I had to shower and shave with cold water. The ride to the airport was 30 minutes late - I asked to be dropped at 5AM and the driver did not show up for 30 minutes - if you have an early morning flight - don't depend on this hotel. It is seriously in need of an upgrade - the outside is concrete and resembles something out of a Soviet Union style era. The carpets are worn and everything has a worn / dated look. I stayed there only for one night and will not stay at this hotel again.

  • Stayed: August 2014, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank yrechnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 8, 2014

I'm following up your case personally . Feel free to contact me at any time .

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Reviewed August 5, 2014

We stayed in this hotel a few days ago. Cleanliness, rooms etc. were fine. As other reviewers have said, it's not in a particularly good location, and not as close to the airport as "airport hotels" usually are because in the horrendous Mexico City traffic, it takes 20-25 minutes for the hotel shuttle to drive from the airport to the hotel.
We were very disappointed by the cab ride the hotel arranged for us.
When we checked in, we asked the hotel if they could help us get a cab to the Observatorio bus station the next morning--a large, very well known transportation hub.
Hotel staff told us they would arrange the cab for us and that the fare would be 300 pesos.
The cab they arranged turned out to look like a town car. Fine. But the driver obviously didn't really know how to get to the Observatorio bus station. We noticed twice that he was driving in circles because we kept passing the same landmarks we had already passed some time before. Once he drove up a dead-end street and had to turn completely around. Another time he drove down a busy freeway-like street for some distance but then took the "Retorno" to turn completely around and drive back the same direction we had just come from. The trip took 1-1/2 hours before he finally got us to our destination, about twice as long as it should have taken. Luckily, we were paying a flat 300 pesos, and luckily we weren't on a tight time schedule. We later realized that 300 pesos was a steep fare. The real cab we got from Observatorio to the airport a few days later, a roughly equivalent distance, cost 175 pesos.
We had relied on the hotel to get us a competently driven cab at a fair price. We felt poorly served.

  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
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Thank ElleninCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 6, 2014

I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. I saw your survey and we really sorry about the details happened to you; we appreciate your comments to take actions, work harder with our external services and offer a better experience to our guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2014

The hotel is 15 minutes away from the airport, it's within the 10 mile radius that allows it to be considered and airport hotel. There is a Mall 15 minutes away in case you have some time to spare, transportation to the mall is a courtesy. The rooms are well-appointed, spacious and new. Would stay again at the DoubleTree Mexico Airport area.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Luis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 6, 2014

DoubleTree by Hilton Mexico City Airport Area is glad about the comments regarding the service in our property, your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey.

I hope we could keep in touch and be your brand choice!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

We chose this hotel because it's close to the airport, but other than that, the location is questionable. There are two malls, a movie theatre, and a WalMart across the street, but we wanted to see the downtown area. When the hotel staff member couldn't hail a cab for us, he told the airport shuttle driver to take us downtown in the hotel's private car. Unbelievable! The room was nice ($100 per night). The breakfast (free) was an incredible buffet with tropical fruit, made-to-order omelettes, light-as-air pancakes, homemade granola, and loads of other great food.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Frogggee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this reviewResponded August 6, 2014

DoubleTree by Hilton Mexico City Airport Area is glad about the comments regarding the service in our property, your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Krystal Urban Aeropuerto Cd de Mexico

Address: Cerrada Javier Rojo Gomez 630, Mexico City 09360, Mexico (Formerly DoubleTree by Hilton Hotel Mexico City Airport)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
Price Range: $63 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Urban Aeropuerto Cd de Mexico 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the Krystal Urban Aeropuerto Mexico City airport area, located in the commercial area of ​​Mexico City, just 15 minutes from Terminal 2 at the Mexico City Benito Juarez Airport (MEX). Take a trip to Six Flags Park or enjoy shopping therapy at the Tezontle Park shopping center. Let our friendly staff give you the warmest welcome and show you their cozy room or suite. All accommodations at this Mexico City hotel feature warm, modern decor and first-class amenities to ensure a comfortable stay for all guests. Stay at this Mexico City hotel and enjoy the best services. Keep your workout routine at the hotel's great gym with a variety of equipment, including cardio machines and weights. Stay on top of the job at the business center, fully equipped with high-speed Internet access, fax, printing and photocopying. Organize your meetings and events in the 7,500 square feet of flexible meeting space. Relax after a long day at the hotel's restaurant, La Reforma 1, which offers succule ... more   less 
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Also Known As:
Krystal Urban Aeropuerto Cd De Mexico Mexico City

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