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“A nice and safe hotel with excellent food” 4 of 5 bubbles
Review of Grand Fiesta Americana Chapultepec

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Grand Fiesta Americana Chapultepec
Ranked #25 of 305 Hotels in Mexico City
GreenLeadersGold level
Verona, New Jersey
Level Contributor
290 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“A nice and safe hotel with excellent food”
4 of 5 bubbles Reviewed June 10, 2014

Almost all positives here - the front desk staff was friendly, the room was large with a comfortable bed, internet was free, plenty of electrical outlets for computers and such, the restaurant was excellent (at various times I had breakfast, lunch and dinner there), room service was quick, taxis were easy to get, and there was a nice, pretty park right next to the hotel. Now a few negatives - there was some chemical sprayed in the dresser drawers (maybe bug repellent?) that was noxious and really caused all of my clothes to smell terrible, and the room rate was quoted in USD when I checked in but I was charged Mexican Pesos when I checked out (resulting in a higher price than expected for me, due to exchange rate fluctuations). But for safety, comfort and accessibility, this is one of the better hotels in Mexico City and I would stay here again.

Room Tip: Smell the dresser drawers before putting any of your clothes inside!
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  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BenVerona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Manchester, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 26, 2014

This hotel is very well run and everything worked very smoothly. The staff were very helpful at all times and the breakfast on the top floor restaurant was excellent. The upper floors have spectacular views, and for a business visitor everything works very effectively. The area itself seems quite safe and I was able to walk to places such as Zona Rosa as well as to the embassy area in the other direction. The security staff at the door went out of their way to be helpful, calling taxis and also making some good suggestions for other options (this was my first visit to Mexico). Overall a very good experience and I can't think of any recommendations.

Room Tip: The top floors overlooking the park have stunning views.
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  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J0nathan_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 23, 2014

Stayed here with colleagues for a number of nights on business. Whilst the rooms could do with an update, they make up for this in size and space and we had fantastic views of Chaputelec Park. If you're a light sleeper traffic noise may disturb you from 6am onwards, drivers like to use their horns! The staff were very friendly and helpful and when I was at the airport checking-in I realised I'd left my credit card at the hotel reception, after phoning them they got it to me within 20 mins. Thanks guys!

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LondonTaffy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisboa
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed May 21, 2014

This hotel is already a bit old and that is evident in the decor and the overall look of the hotel, however it is very well maintained and very clean. It is probably the best "old" hotel I've ever been in. I usually prefer to stay in lower level however newer hotels but this Fiesta American does not let you down.

The rooms are very big and the king size bed is very good, providing a good sleep. With a normal sized bathroom, the cleanliness was again very good. Once again I was amazed with the maintenance of the bathroom. Everything worked and was in a very good state, it does not stay behind some hotels with half the usage / age.

My room had a nice LCD TV, a new AC system and a very good wifi, providing a bit extra of comfort. The breakfast was very good and complete with several fresh fruits and a lot of warn dishes and on demand chef.

To finish the high points is the location. Right next to the Chapultepec park and the Castle it allows for a nice weekend walk. However this hotel is quite far from the City Historical Centre.

One of the downside would be the view. The rooms facing the park have an amazing view. The rooms facing back have a terrible view to all other buildings patios and auxiliary systems.
Other downside is the fact that it does not have a pool and the gym is not that good.

Room Tip: If you mind the view do not forget to book a front-facing room.
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  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DConceicao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level Contributor
81 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed May 20, 2014

A few nights at this hotel. Its in a great location, close to the park and lots of museums. Many restaurants in the area to chose from. Impeccable service, they really try to care for you.
Not the standard of a Hilton Marriott or Hyatt, but very good and not so pricy option for business.

Room Tip: Prefer rooms with a view of the park.
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  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LoboBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuven Belgium
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed April 18, 2014

Unless you have to be in that particular part of town there is no point in booking here - nothing to do close by, hardly any eating places around, and overall far too expensive for what you get - no easy access to the metro system that is really the easiest and cheapest way to get around (but avoid hectic peak hours ...) there are much better deals to be had in Mexico.

  • Stayed April 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank EVOLeuvenBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
1 review
4 of 5 bubbles Reviewed April 16, 2014

I stayed on here for a single night on April 1st and as soon as I arrived I was very welcomed by the front desk girl that I can't believe I forgot her name because she was absolutely fantastic at her job. She's probably the kindest front desk attendant I've ever encountered. I was hoping for the price the rooms would be a little bit bigger or the hotel had more ammenities, but even then we had a great view of the Chapultepec Castle. I did have one issue with the toilet overflowing, which they were quick to fix that night. Next morning the issue came up again, so at the time of my checkout I came across the front desk girl again and voiced my concern. She was so empathetic about it and the manager Alan Castañeda was very kind, helpful, and quick to compensate the issue that I can honestly say they should be very proud of the staff they have. Even the housekeeping lady was awesome when she came by to offer more bottled water and chocolates. I definitely recommend this place, and if you come across that front desk girl (I wanna say her name was Laura?) you will know who I'm talking about because she's the best at her job. Will definitely come back!

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Altair O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Fiesta Americana Chapultepec

Property: Grand Fiesta Americana Chapultepec
Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#10 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#17 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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