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“Awful reception, but overall very nice”

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Grand Fiesta Americana Chapultepec
Ranked #20 of 306 Hotels in Mexico City
GreenLeadersGold level
Mexico City, Mexico
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Awful reception, but overall very nice”
Reviewed December 28, 2012

The room is bigger than average, specially the bathroom, which is very nice and quiet. The bed is very comfortable as well as the pillows. Water pressure is exceptional. Some details could be better, but I found this hotel to be above average Mexico City hotels. Reception (check in, specially) is a problem, it is long, awkward, unprofessional. The keys to the room did not work the first time and when we went down again to have them made again, there were other guests complaining about the same thing too. That's so annoying, specially because it's not that hard to get it right the first time! Elevators have a loud tv all the time, which wasn't nice for me. The reception area is very small, noisy and chaotic, but once you're set in your room, everything is much, much better. Location is not the best but is very good. Views are really nice and panoramic.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antoine_K_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
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English first
Portland, Oregon
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 19, 2012

I have mixed feelings about the hotel. For the price I think it was good...but the amenities were really overpriced: Internet about $16, bottle of water $4, and they provide a coffee maker but you have to buy a cheap bag of coffee for about $4.

On the other hand, the room was very comfortable, updated, clean and very important for me---quiet.

The staff was very friendly, but there wasn't much tourist information for people like me who arrived without doing their homework (my decision to go to Mexico City was last minute). It seemed like the area shut down at night...I walked around a 5 block vicinity and found just middle of the road restaurants.

But all in all recommended.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaninaDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 19, 2012

I stayed here on 11/13/12 and was dissappointed. The hotel billed itself as 4 star, but was a very tired 4 star. Service was very good, as it usually is in Mexico. Everyone wants to be so helpful however, the food was medeocre, the hotel charged separately for internet, and the lobby bar offered minimal food/drinks. The location was directly accross from Chapultepec park but it was not the neighborhood to go for a stroll. No good restaruants in the area, and the room was quite tired. Overall, not a great experience.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 11, 2012

Travelled for business in Sept-Oct 2009 - stayed for seven nights.

Brilliant rooms with all the trimmings one would expect from a 5 star hotel.

Upgraded to the Presidential Suite for a couple of nights, which was amazing. 180 degree views across the Ciy, including the Chapultepec Castle / Old Parliament House.
Not too far from the inner city to miss out on actually experiencing Mexico, and the location is great when considering some other parts of the city.

Staff were friendly and helpful, and the services (dry cleaning, shoe polishing and room service) were great.
In hotel restaurants were very high quality with a great variety of food from intercontinental, american and mexican tastes.

Would definitely stay again if I were in the area.

James (Australia).

Room Tip: Upgrade to a room on a higher floor with a view - you wont regret it.
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2012

I have stayed at this property for only one night and the service and the rooms were great!

Great location, close to my meetings and the premises are looking modern. Breakfast was outstanding and will come back to this hotel in the near future for sure.

Thanks for all the close attention towards me.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davecast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 16, 2012

I stayed 3 days for a meeting and have nothing to complain. The room is big and comfy and bed is clean and soft.
Well, I don't wanna say everything that was said yet so I'm not going to write about the wonderful view.
In my room there was a lot of different food and water, not so expensive than outside, and they have a 24 hours restaurant. I had a lunch there, and the food was great as well as the service.
The location is very appropriate, we have Paseo de la Reforma nearby and a bunch of restaurants too. Ah.. there's something to complain 'cause we were in a group of four and asked for a taxi, so the hotel gave to us a taxi without identification and I think the cab driver charge us a lot, more than was worth it.

Except for that, we had a great time, in a great hotel. The meeting room has a stunning view and the restroom was always clean and with a calm music.

About the cost, I think it's fair, considerin all the structure and services... it's ok for me. I guess its about 150 dolares per day.

Room Tip: Choose a room with the castle of chaputelpec view.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kel_201085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2012

We stayed for 5 days at this hotel and very happy with the overall stay.
Plus points of hotel:
-Great view from the room and nice location
-Free Internet and Breakfast: WiFi was fast and many varieties for break fast (Special Promo)
-English speaking personnel at restaurant, desk and at the spa
-Fast taxi service available at the hotel
-Private tours - Expensive but worth
-Many restaurants in walking distance from the hotel
Minus Points:
-Spring box bed, couldn't sleep first night but got used to it
-Cookies, Chips and other snacks in the room were very expensive

Room Tip: As for the view of Chapultepec Castle or the Park.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, October 28, 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Fiesta Americana Chapultepec

Property: Grand Fiesta Americana Chapultepec
Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#13 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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