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Casa de la Condesa
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Reviews (149)
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Reviewed August 15, 2012

Over all... a charming place. I am so glad I did not pay attention to the negative reviews. Either those people are always looking for something to nit pic or they expect perfection in all situations. Attendants were very helpful, rooms were very clean and I had an awesome view of the plaza out front. Always felt safe to walk around at any hour of the day or night. Place is very well centralize and easy to get around. Many places close to hotel to enjoy coffee, breakfast, candle lit dinners or an awesome alcoholic drink if you so desire. I would highly recommend this location.

  • Stayed: August 2012, traveled with family
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1  Thank Belinda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

We booked online, because the pics looked good. But that was a big mistake! The room had no window and was all dark and very small (<10sqm). Only the bathroom had a small window but that was not enough. Unlike the typical mexican, the staff was unfriendly and offensive. We can not recommend this hotel.

  • Stayed: June 2012
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2  Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2012

The hotel was said to be newly restored. That is true ... they tried their best and it was okay ( not high class, but equipped with new stuff and in a nice way ). BUT the work on the restaurant was still going on .. it was so noisy that during the day it was better not to stay there. They are building a new restaurant in the courtyard of the hotel ... if this is a good idea the future has to show, maybe it will be very noisy in the night. Our room was dark, but very spacious. It had a small kitchen and that was great. The hotel staff was friendly. I think the hotel might become better when all the work is finished. But the situation of the rooms ( many are quite dark ) might not change; so my advice is to ask for details before you book a room. I gave a low rating because the price is too high for what you get. We had shortly before another hotel in Mexico City ( center ) for less then half the price. Roma is a more costly district in Mexico City because it is "in" , but still the price was too high.
But let us give the hotel a chance and see how it developes in future.

Room Tip: I would recommend a room in the upper floors. Ask for a bright room. Rooms towards the road might be noisy in the night, some rooms with windows towards the courtyard are dark. We got first a room with a matrimonial bed which was too small for us, so if you need space, ask for the size.
Stayed: February 2012, traveled with friends
Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2011

The chemical smell of air freshener in our room was overwhelming. The lighting in the bedroom was so poor that it was impossible to do anything other than unpack bags by the light of 40 watt wall sconces. The beds were so hard, it was like sleeping on a concrete floor. Desk personnel in the evening were both efficient and helpful but generally speaking, the place was a dump.

  • Stayed: December 2011, traveled with friends
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Thank ss2dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

Unfriendly Staff. we booked tje hotel 6 months before we arrived and when we got there they told us there was no booking. After a couple of hours we finally got our room. We had to make several phonecalls to sweden on our own cellphone! The room was prepaid! The room was terrible! Bedbugs, dirty carpets and dust everywhere. It was à terror to spend our last days of our vacation in such à bad "hotel".

  • Stayed: March 2011
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Thank MrsMSverige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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