We were attracted to the Bice Bistro restaurant in the hotel by a lot of advertising within the hotel. Actually we enjoyed our Mediterranean inspired meal, until the bill came. The prices were high but we sort of expected that. What we didn't expect was a "cubierto", a cover charge of about $2 US each for the priviledge of sitting in our chairs. We have never experienced this before in any restaurant unless there was entertainment, but there was none.
We signed the check to our hotel room and were walking out when just outside the door, in front of several people, the waiter stopped us and said something about not paying the bill. We showed him our room key which matched the bill we signed and he seemed satisfied. However, when we were passing the front desk, a restaurant hostess stopped us, waving the bill and saying that we had no credit at the hotel. Apparently the hotel had forgotten to ask us for a credit card on registering and did not okay the charge, a mistake on the part of the hotel. A very heated and very public conversation then occured after which the restaurant agreed to cancel the cover charge and the hotel agreed to accept the charge. Later the hotel apologized but the resuarant did not.
We were very embarassed by being stopped twice, publicly as though we were common thieves.
We are experienced travellers and have stayed at this hotel at least 10 times before during trips between Mexicoa and Canada. I don't think we will again. In addition to the embarrasing restaurant experience, we noted that the maintenance has gone down. It was very hard if not impossible to turn the taps off in the bathroom and the bath tub stopper would not hold water in the tub. The only plus in our stay was that the hotel staff were all very pleasant but that is not enough.
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- Also Known As:
- Camino Real Aeropuerto Hotel Mexico City
- Camino Real Aeropuerto Mexico City