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All reviews covered walkway airport terminal an early morning flight mex airport free shuttle hotel lobby stayed one night convenient location skybridge convenience stopover gym
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Reviewed November 3, 2018 via mobile

First of all, the location of the hotel is great if you fly in and out Terminal 1 as it has direct access via a bridge from the Terminal 1. They also provide shuttle service to Terminal 2. However, that’s the only positive point from this hotel. The check-in was not smooth and the check out was even worse. There was long line as the staff seemed too slow in providing the check out service. I’m quite surprised that for a hotel airport they don’t provide quick check-out process. The staff was also not really knowledgeable even for simple information on where to get the shuttle bus. Their english is not up to standard.

The room was so so. It’s outdated and needs some refresh. In fact, the whole building could use some refresh too.

At the end of the day, great location but too pricey for the quality.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Leonardo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo C, Director General at Camino Real Aeropuerto, responded to this reviewResponded 4 weeks ago

First of all, we want to apologize of what happened in your stay. We will be working in your complain to improve our service and our installation. Thanks Very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018 via mobile

I was in Mexico for 9 days on business, staying north of the City.
With the uncertainty about the travel time in the notorious Mexico City traffic I made the decision to stay close to the airport.
This hotel is just a very short walk from Terminal 1 across a covered walkway.
The room was modest but had all the usual conveniences.
There is a big gym and an inside pool for those who want to exercise.
Used room service and the food was very good and the service very prompt ( approx 10 minutes).
I would recommend to anyone who has an early flight.

Date of stay: October 2018
Trip type: Traveled on business
Thank GaryW584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo C, Director General at Camino Real Aeropuerto, responded to this reviewResponded 4 weeks ago

Good day

Thanks Very Much for your comment

Have a great day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2018 via mobile

Flight was cancelled and we had a forced overnight stay in CDMX. Delta put us up in this hotel. I was very pleasantly surprised. Hotel is well maintained and up to date. Well appointed rooms; nice amenities. Generous breakfast buffet, reasonably priced. Complimentary shuttle every 15 minutes. I got a good night's sleep here.

Date of stay: October 2018
Trip type: Traveled with friends
1  Thank applegirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo C, Director General at Camino Real Aeropuerto, responded to this reviewResponded 4 weeks ago

Good day

Thanks Very Much

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2018

Great airport hotel; covered walkway to the airport. Clean room with nice bathroom amenities. Good service with bilingual employees. Three restaurants for on site dining. Room in front of the hotel has great view of tarmac making it fun to sit and watching airplanes take off or land.

Room tip: Room in front of the hotel to get a good view.
Date of stay: August 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo C, Director General at Camino Real Aeropuerto, responded to this reviewResponded October 22, 2018

Thanks Very Much

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2018

This hotel is part of a "top" chain in Mexico, and certainly this location is not its top-of-the-line ... you should see the one in Oaxaca, for example! However, this hotel is perfectly located (50 m from Terminal 1 of Mexico City Airport), and is quite well appointed for comfort. It is true, as other reviewers have pointed out, that it is getting a little tattered, but it is nice and clean, and the beds are comfortable, and the rooms are quite quiet. So it could be a lot worse...

We had a couple of glitches, like a door that twice deconfigured, leaving the door open and impossible to lock from the outside. The front desk staff were a bit uneven ... some were very attentive and pleasant, and others did not quite have the knack of things yet. Anyhow, we would definitely stay here again...

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank townp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo C, Director General at Camino Real Aeropuerto, responded to this reviewResponded October 22, 2018

Thanks Verry Much

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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