I have to go through MEX and overnight at least 4 times a year. A couple of weeks ago, I booked a room at the CR for a night. My 3rd time at the hotel. I used to like the CR for its inherent Mexico kind of vibe..not overly luxurious but kind of quirky. I stay at the club level as the breakfast and the view is good. Well - never again - what a change. After a delayed flight we arrived at the hotel at approx midnight. To my shock and awe, there was a lineup at check in almost out the door. It took an hour to check in - unacceptable! The front desk staff need more training - especially the supervisors. That night the hotel was full - there were reservation screw-ups with almost everyone in front of us. This consisted of the front desk staff completely ignoring the people who seemed to think they had a reservation but no room - until in frustration they stomped off in a rage. Crying and screaming and check in is not exactly what I like to experience at a hotel check in. My reservation was fine - my room is fine. Why or why they just can't give you a key to the minibar when you check in is beyond me. Breakfast the next day was somewhat lacking in both food and service. I won't be back. Adios Camino Real!
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- Also Known As:
- Camino Real Aeropuerto Hotel Mexico City
- Camino Real Aeropuerto Mexico City