Being a new hotel the fit out was modern and appealing.
Location wise, it is a little out of the way to the main retail and restaurant area of Polanco. I made a mental note to ensure convenient location in future with a little more homework.
I am not demanding or expect much service and I appreciate there is a language barrier; while some staff speaks far more English than my pitiful Spanish, a smile would have crossed all the barriers.
The front desk staff did not make me feel welcome and gave me the impression there is lack of care in their attitude.
The first night I had a room facing the main roads and considering the way the Mexicans drive with one hand on the horn it was very noisy.
I had a room change to a different tower for the other 3 nights. It was an improvement but I could still hear muted traffic noise.
I love travelling and travel 3 months a year all over the world. Sadly this has been one of the most unpleasant experiences.
I make an effort not to complain in life. This review is to save other non Spanish-speaking travellers from unfriendly experience. There are better options.More
- Room Service