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“Much improved!” 4 of 5 stars
Review of The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
Ranked #22 of 305 Hotels in Mexico City
Certificate of Excellence
Washington, District of Columbia, United States
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Much improved!”
4 of 5 stars Reviewed April 25, 2013 via mobile

We started on shaky grounds but ended up being one of my favorite hotels in Mexico City. Highly recommend it! Specifically one of the hotel drivers called Lirio. She took very good care of me making sure i make all of my meetings on time etc. I always stay here when I am in mexico city.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Amaya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 29, 2013
Dear Amaya,

Thank you very much for sharing your comments with the Trip Advisor community regarding your experience at The Westin Santa Fe Mexico City.

We know that you are know a regular guest at the hotel. As one of our regular guests, we make sure that your requests are fully covered.

It is a pleasure to create personal experiences for you. Looking forward to welcome you again at The Westin Santa Fe Mexico City.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
    254
    130
    27
    10
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
3 reviews
5 of 5 stars Reviewed April 23, 2013

Wonderful bedrooms, awesome terrace qith jacuzzi, incredible staff, at the most exclusive zone, you cant ask for a better place, i really enjoyed it! Quick personalized service, i enjoyed the spa an the infinitum pool, but also the viewa, you a cinema, a starbucks, and lots of restaurants just across the hotel and you are 5-10 minutes away from mexico's high life cucine and noghtlife

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Manuharari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 24, 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

It is wonderfull to know that we achieved our goal of creating a personal experience for you. All the associates at The Westin Santa Fe Mexico City are oriented to provide a unique service.

We will love to welcome you again in the near future.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 22, 2013

This place is great mostly for business trips, because its in a commercial zone, not very touristic. I've really enjoyed the comfortable beds, awesome showers, nice view, great spa, very good service. to sum up, I felt at home!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gigilalala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 23, 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate for taking your the time to send us your feedback, it is nice to know that your experience was great and we accomplished our goal of making you feel at home.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paro, Bhutan
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 21, 2013

What you expect from a Westin. Clean and Nice Room. Excellent Breakfast. Nice shopping center across street with good dining options.

Meeting Rooms were nice with good catering although below ground so no natural light.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GOP_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 22, 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks, it is nice to know that your experience was great.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 20, 2013

Everthing was perfect, the hotel is beatiful, the common areas are good.
The rooms are really clean, the food is good, the service is amazing.
Its well located, the staff is very accessible, they respected any need you have.
I herebly recomend it

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hanono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 22, 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

It is a fundamental part of our philosophy to create personal experiences for our guests, which is why all of us at The Westin Santa Fe Mexico City are oriented to provide a unique service.

It will be a pleasure to welcome you again in the near future.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
2 reviews
5 of 5 stars Reviewed April 17, 2013

I stayed two nights for business in Mexico DF. Excellent service, very convenient location, superb breakfast buffet. Totally recommended.
Hotel restaurant is a plus, but also you can find at walking distance the Fisher's, to get into the local cuisine.

Stayed April 2013, traveled on business
Helpful?
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 20, 2013
Dear Ivan,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate for taking your the time to send us your feedback, it is nice to know that your experience was great. The Santa Fe area gives great options for our guest in the local or the international cuisine.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
93 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed April 11, 2013

The Westin Santa Fe is a cookie cutter business hotel that is designed like it could be dropped into any city in the world. I couldn't help but be disappointed by their design choices, which have eliminated the charm and authenticity of the Mexican culture and failed to adapt much of anything.

This disappointment unfortunately is not limited to just design. The food options of the hotel are very international. The room service menu has almost no Mexican options and the primary restaurant on the ground level only adds a few more. Luckily there are many restaurant options near the hotel including Central Central, which is nice.

Service can be improved. The Westin gets a lot of little things wrong. During my stays they messed up taxi arrangements, shoe shine service and seemed to be very inflexible about extending my stay by a night despite having availability.

If you are a business traveller with no intention of doing anything Mexican and are happy hearing English voices throughout the hotel, this one is for you. If not, I would try elsewhere.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank letsgofire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, April 15, 2013
Dear Sir,

Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City.

I woyuld like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations.

We would like to ask for a second chance, allowing us to create an exclusive atmosphere for you.

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Santa Fe Mexico City

Property: The Westin Santa Fe Mexico City
Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Mexico City
#8 Business Hotel in Mexico City
#14 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City

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