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“Simple: the best hotel in mexico city”

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The Westin Santa Fe, Mexico City
Ranked #41 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed April 20, 2013

Everthing was perfect, the hotel is beatiful, the common areas are good.
The rooms are really clean, the food is good, the service is amazing.
Its well located, the staff is very accessible, they respected any need you have.
I herebly recomend it

  • Stayed: April 2013
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Thank hanono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 22, 2013

Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

It is a fundamental part of our philosophy to create personal experiences for our guests, which is why all of us at The Westin Santa Fe Mexico City are oriented to provide a unique service.

It will be a pleasure to welcome you again in the near future.

Sincerely Yours.

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221 - 227 of 520 reviews

Reviewed April 17, 2013

I stayed two nights for business in Mexico DF. Excellent service, very convenient location, superb breakfast buffet. Totally recommended.
Hotel restaurant is a plus, but also you can find at walking distance the Fisher's, to get into the local cuisine.

Stayed: April 2013, traveled on business
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 20, 2013

Dear Ivan,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate for taking your the time to send us your feedback, it is nice to know that your experience was great. The Santa Fe area gives great options for our guest in the local or the international cuisine.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future,

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Reviewed April 11, 2013

The Westin Santa Fe is a cookie cutter business hotel that is designed like it could be dropped into any city in the world. I couldn't help but be disappointed by their design choices, which have eliminated the charm and authenticity of the Mexican culture and failed to adapt much of anything.

This disappointment unfortunately is not limited to just design. The food options of the hotel are very international. The room service menu has almost no Mexican options and the primary restaurant on the ground level only adds a few more. Luckily there are many restaurant options near the hotel including Central Central, which is nice.

Service can be improved. The Westin gets a lot of little things wrong. During my stays they messed up taxi arrangements, shoe shine service and seemed to be very inflexible about extending my stay by a night despite having availability.

If you are a business traveller with no intention of doing anything Mexican and are happy hearing English voices throughout the hotel, this one is for you. If not, I would try elsewhere.

  • Stayed: April 2013, traveled on business
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1  Thank letsgofire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 15, 2013

Dear Sir,

Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City.

I woyuld like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations.

We would like to ask for a second chance, allowing us to create an exclusive atmosphere for you.

Best regards!

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Reviewed April 10, 2013

If you need to stay in the Colonia Santa Fe district, this may be one of the best options: spacious and nicely appointed accommodations and good service This rings especially true if you happen to be in Santa Fe on business.

Room Tip: Room 222 gives you a double-dip view: valley and city.
See more room tips
  • Stayed: April 2013, traveled on business
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Thank AACN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 11, 2013

Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks, it is nice to know that your experience was great.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future,

Sincerely Yours.

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Reviewed April 10, 2013

The hotel staff was extremely courteous and helpful. Even when I had trouble with my credit card and checking out at 3am in the morning. They were happy to arrive transport for my coworker and I when our scheduled transport didn't arrive at the airport. All the staff is happy to chat and provide conversation. Breakfast may be a bit pricey but there's a great deal you can get.

The only problem I found was with the internet. There wasn't a hard-wired connection and the wireless was spotty at best.

Room Tip: Any valley view room is pretty great. I woke up each morning to the sun rise and the only tall build...
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  • Stayed: April 2013, traveled on business
    • Value
    • Location
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Thank ARLaBarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 11, 2013

Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks. I would like to let you know that we are working to improve the connection, inside and in our public areas. We know that is a basic tool for our guests.

Looking forward to welcoming you again at The Westin Santa Fe in the near future,

Sincerely Yours.

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Reviewed April 9, 2013

Stayed for a night to host a suite party with a bunch of friends. The hotel staff were very accommodating and aided us in getting a room as far as possible from other guests as to not disturb each other. The pool area is very nice which a really good view of the Santa Fe area, nearby you can find a lot of great restaurants, shops and other amenities. The parking fee is on the spot.

  • Stayed: March 2013, traveled with friends
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Thank desponda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 10, 2013
Google Translation

Estimado Trip Advisor Companion,

Agradecemos la resaña positiva al respecto de su reciente visita en The Westin Santa Fe Mexico City.

¡Muchas gracias por sus comentarios! Apreciamos mucho que haya disfrutado de la calidad de las instalaciones y la ubicacion del Hotel, que cuenta con una extraordianaria vista a una reserva natural protegido y por otro lado con una variedad de opciones gastronomicas unicas en la Ciudad.

Esperamos recibirlo nuevamente y poder seguir creando grandes experiencias para usted.

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Reviewed April 8, 2013

I was amazed at all the staff that are constantly asking if you need any assistance. Truly warm and welcoming hotel. The location is ideal, and nestled atop a fantastic strip of great Eateries. Loved the roof top breakfast...

My only negative feedback, is that the POOL was very tiny, and not useable in my opinion.

  • Stayed: March 2013, traveled on business
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1  Thank Faumun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose D, Gerente at The Westin Santa Fe, Mexico City, responded to this reviewResponded April 10, 2013

Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks, positive or negative, everything help us to improve our product and service.

Looking forward to welcoming you again at The Westin Santa Fe in the near future,

Sincerely Yours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Santa Fe, Mexico City

Address: Javier Barros Sierra 540 | Lomas Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Mexico City
#14 Spa Hotel in Mexico City
#26 Luxury Hotel in Mexico City
Price Range: $135 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Santa Fe, Mexico City 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The Westin Santa Fe, Mexico City sits in the heart of the business district of Santa Fe, one of the newest neighborhoods in Mexico City. We offer a great location at our hotel in Mexico City, near the fantastic ultra-modern skyscrapers that have recently been erected and close to many beautiful traditional forms of Mexican architecture. Stay with us and enjoy proximity to the second largest shopping mall in Latin America, where you can visit Hugo Boss, Prada, Palacio de Hierro, and Saks Fifth Avenue. ... more   less 
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City

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